Jeanne (Chris)tine Carbonneau
Summary
Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Server/Main Bartender
Margaretville
01.2024 - 05.2024
- Bartender/Server
- High Volume
- Cash and credit card handling, POS, Customer Service, Order taking with accuracy, Mixing and serving drinks according to recipes and laws.
Server/Bartender Trainer
Landshark Bar and Grill
02.2023 - 12.2023
- Bartender
- High volume
- Cash and credit card handling, POS, Customer Service, Order taking with accuracy, Mixing and serving drinks according to recipes and laws.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Head Bartender
Finn McCools
05.2021 - 12.2023
- Bartender/Server
- Family-owned restaurant, serving breakfast, lunch and dinner.
- Cash and credit card handling, POS, Customer Service, Order taking with accuracy, Mixing and serving drinks according to recipes and laws.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Realtor
Re/Max Southern
11.2020 - 11.2023
- Negotiations on contracts, showing houses, bringing deal to closing, showing houses, customer service, keeping up with laws and regulations, working within all guidelines
- Attention to detail.
FOH Manager
The Juicy Crab
08.2019 - 05.2020
- End of day reports, emails, working with venders for orders, maintenance, pre-shift meetings, manager meetings, hiring, firing, training, handling customer complaints, food and liquor costs, coaching front and back of the house, working on the line.
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
Manager/lead server
Eggs up Grill
06.2017 - 02.2019
- Breakfast, serving and leading crew, helping with customer complaints and service, coaching staff.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Education
Associate of Applied Science - Travel And Hospitality Management
Andover College
South Portland, ME08.2007
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Service prioritization
- Order Accuracy
- Suggestive Selling
- Point of sale operation
- Relationship Management
- Beverage Preparation
- Banquet Coordination
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- Reliability
- Multitasking
- High Energy and Stamina
- Team Leadership
- Problem-Solving
- Cool Under Pressure
- Excellent Communication
- Relationship Building
- Attention to Detail
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- Organizational Skills
- Active Listening
- Food and Beverage Service
- Staff Training
- Problem-solving abilities
- Courteous Phone Demeanor
- Tableside Service
Timeline
Server/Main Bartender
Margaretville
01.2024 - 05.2024
Server/Bartender Trainer
Landshark Bar and Grill
02.2023 - 12.2023
Server/Head Bartender
Finn McCools
05.2021 - 12.2023
Realtor
Re/Max Southern
11.2020 - 11.2023
FOH Manager
The Juicy Crab
08.2019 - 05.2020
Manager/lead server
Eggs up Grill
06.2017 - 02.2019
Associate of Applied Science - Travel And Hospitality Management
Andover College
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