Summary
Overview
Work History
Education
Skills
Generic
JEANNEE' L. WOODSON

JEANNEE' L. WOODSON

Washington,DC

Summary

I would like to take this opportunity to share a few details about what I would bring to your organization. I have been working in various positions in the Hospitality/Customer service industry for more than 25 years. I have received numerous awards and outstanding ratings for my exceptional hospitality/customer services, and my innovative ideas. I have been a strong leader in performance management; thus, this position seems to be a natural fit. Teamwork, professionalism, resourcefulness, and a high degree of organization are my professional hallmarks. My knowledge and skills of forecasting demands to meet on time service delivery is based on training and over 18 years of working in various law firms. Please do not hesitate to contact me should you need any additional information. I look forward to the opportunity of discussing this position with you.

Overview

25
25
years of professional experience

Work History

Facilities Administrator

American Petroleum Institute, API
2022.08 - 2023.07
  • Coordinate with Building Management on any issues relating to janitorial services, security, parking etc
  • Coordinate internal office moves
  • Respond and process all employee's business card request
  • Perform regular inspections of office space (doors, furniture, and fixtures)
  • Performs other administrative duties from inserting, copying, and photocopying to faxing as needed
  • Provide reception work such as answering telephones, taking messages, and greeting visitors
  • Provide Safety Briefing instruction for meetings involving external guests
  • Prepare outgoing items for shipping
  • Prepare monthly and weekly personnel building access report for both HQ and Houston office for Senior Vice President
  • Responsible for billing and processing weekly FedEx for all offices
  • Manage Security access-control database in conjunction with Security Company
  • Create and deactivate all employees' badges as needed, working closely with Datawatch and Kastle
  • Supervised and trained facility employees and contractors as needed
  • Create tickets for repairs, cleaning, and physical maintenance requests as necessary
  • Interact with vendors for coffee services, Life Safety Equipment, Office Supplies, and other facility related services
  • Participate in monthly department and staff meetings
  • Update and revise floorplan with necessary edits, prints and upload floorplan on company intranet
  • Conduct new hire tours for all new employees
  • Prepare monthly postage report for Finance department for billing internal charges
  • Managed, scheduled, coordinated, and ordered all catering, beer, wine, spirits, bartenders, floral arrangements, setup and breakdown for 30 Conference rooms, 3 Penthouses and Conference Center
  • Managed calendar for Events and Facilities team
  • Held daily meetings with Facilities department for upcoming conference room setup requests, office moves, terminations
  • Managed Vital Record Control for HQ office to include pickup, drop-off, and shredding of offsite file storage.

Office Service Team Lead, Catering Manager

Canon Business Process Services
2020.01 - 2022.08
  • Contracted to American Petroleum Institute (API)
  • Coordinate with client regarding upcoming event logistics such as room configurations, tablecloth, centerpieces, place settings, AV needs, staging needs, wine pair, lighting, food choices etc.; Met with vendors to make sure all client specific request is met prior to event as well as day of event such as bar rentals, servers, bartenders, and food
  • Communicated with client via email, calls, text, videos, and pictures to make sure any changes are met prior to start of event
  • Manage events ranging from 2 - 500 guests onsite, and more offsite
  • Set up/break down and maintain conference and team rooms, provide beverages services, and if needed plate food onto platters and serving trays if necessary
  • Provide food and desert displays
  • Managed event from start to finish ensuring clients vision and needs are being honored for on-site and offsite events
  • Stock, order and manage all catering supplies such as chafer's, utensils, beverages, wine, and spirits
  • Call vendor when catering equipment needs maintenance and keep service log
  • Provide security desk with guest list and any security needs for upcoming events
  • Provide name badges and tent cards if need for event
  • Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames
  • Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations
  • Package and process outgoing overnight items, i.e., Fed Ex, UPS, etc., Estimate runtime on small to medium photocopy jobs
  • Check all copies produced for quality and accuracy
  • Prepare monthly mail and copy production and volume reports to measure productivity and prepare billing charges
  • Move boxes, supplies or furniture
  • Deliver print jobs within established timeframes
  • Maintain logs of all work submitted and completed including service logs
  • Responsible for minor maintenance of reproduction equipment by solving paper jams; placing services calls and conduct routine cleaning.

Store Manager

Titlemax
2018.08 - 2020.01
  • Work to meet team's sales goals by selling loan products to consumers, identifying local marketing strategies, leveraging business to business partnership opportunities, obtaining referrals, participating in community events, and more
  • Develop customer relationships and provide unrivaled customer service to build new business, maintain store profitability, and further brand loyalty and recognition
  • Coach and develop team members and assist with employee management and training to maximize team's potential
  • Set performance standards and expectations while holding team accountable for upholding compliance with Company policies and procedures, as well as local, state, and federal laws and regulations
  • Proficient with Concur Travel and Expense
  • Daily tasks include writing title loans, appraising vehicle to determine the actual cash value, making collection and payout calls, taking payments to name a few.

Production and Event Manager

Eventscope
2007.07 - 2017.07
  • Contracted to B.E.T Networks, Live Tapping of Bobby Jones Gospel Show
  • Supervised seating of more than 400 guests per show 3 times per day
  • Responsible for getting all 400 audience members checked in and seated prior to start of show
  • If “no-shows,” pull audience members from holding area and seat them in studio
  • Supervise & Instruct Audience Members on how to conduct themselves on the show set and makes sure there are no problems during taping
  • Responsible for monitoring holding area to ensure everyone remains orderly
  • Oversee runners to make best use of studio time
  • Maintain facility and equipment to provide maximum accessibility to patrons with disabilities in accordance with Americans with Disabilities Act (ADA)
  • Assist with identifying and determining security needs
  • Coordinate with contract security and law enforcement for audience and artist safety
  • Assume leadership role in emergency situations, lead evacuation or other safety related procedures; perform crisis intervention; call for police and/or paramedics; and prevent or remove anything or anyone disrupting performance
  • Work with artist to determine advance needs of their VIP Guest.

Hospitality Specialist/Hoteling Coordinator/Assistant Manager

Canon Business Process Services
2007.09 - 2012.11
  • Contracted to Deloitte LLP, Sirius XM Radio
  • Co-Managed 40 conference room schedules for 2 buildings.
  • Perform daily occupancy check on workspaces, office, and touchdowns. Daily task includes preparation of visitor workspaces, ensuring cleanliness and availability of supplies. Coordinate maintenance request through building property maintenance by overseeing and ensuring evening office cleaning and special cleaning request are fulfilled.
  • Act as liaison between firm and 3rd party vendor by placing catering and Non- Alcoholic and Alcoholic beverages orders. Research and negotiate best vendors for client's budget. Instruct meetings daily with Catering Department and Facilities Department to ensure timely set up of food and beverages as well as room setup specifications for upcoming conference. Manage and setup AV equipment and rentals.

Office Service Assistant Manager

  • Assist in cost control and planning of job site by developing accurate and realistic plans that support clients long and short-term goals. Gather all relevant data to thoroughly analyze risk, costs benefits and alternatives.
  • Daily task includes prioritizing and delegating duties of staff to maximize use of time and resources as well as creating and maintaining efficient and productive job site. Provide appropriate training as needed. Responsible for generating quarterly, monthly and weekly payroll, billing, and service enhancement reports. Interact with client contact to actively solicit input, ensuring smooth operation of job site. Interface with various vendors to ensure compliance of services rendered to client.

Assistant Site Manager

Canon Business Process Services
2004.10 - 2005.11
  • Contracted to Kilpatrick Stockton, Segal, Wallace King Domike & Reiskin, PLLC
  • Duties and responsibilities include formulating policies, managing daily operations, and planning use of materials and human resources
  • Assigned work to staff and employees, monitored operational budget, schedule or contract meeting facilities, answered questions from employees or public, provided clerical assistance to customers, calculated rates for organization's products and services, communicate with customers and employees to disseminate information, confer with other departmental heads to coordinate activities, and directly coordinate activities of workers and staff
  • Oversee execution of organizational and program policies, advised clients and customers, used interpersonal communication techniques, used interviewing procedures, communicate technical information, used time management skills, used oral and written communication techniques, developed budgets, maintained equipment service records, reports, and files.

Assistant Manager/ Catering Coordinator

Canon Business Process Services
1997.06 - 2000.10
  • Contracted to Pepper Hamilton LLP, Manatt, Phelps and Phillips LLP, and Newspaper Association of America
  • Responsible for cost control and planning of job site by developing accurate and realistic plans that supported clients long and short-term goals
  • Gathered all relevant data to thoroughly analyze risk, costs, benefits, and alternatives
  • Daily tasks included prioritizing and delegating duties of staff to maximize use of time and resources as well as creating and maintaining efficient and productive job site
  • Provided appropriate training as needed
  • Was responsible for quarterly, monthly, and weekly reports such as payroll, billing, service enhancements and any other relevant reports

Catering Coordinator

  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.

Education

Computer & Electronics Communications Tech

Tesst
Hyattsville, MD

Computer Science

La Roche Catholic College
Pittsburgh, PA

Computer Information Systems

Catholic University of America
Washington, DC

Computer Information Systems, Web Development

Strayer University
Washington

High School Diploma -

Archbishop Carroll High School
05.1994

Skills

  • Excellent knowledge of customer service and event management techniques. Excellent verbal communication skills: ability to consider others' concerns in order to address and resolve variety of problems.
  • Ability to access and manage diverse customer service activities, including unanticipated service needs and/or emergencies.
  • Ability to speak in front of large groups of people.
  • Ability to take charge and direct people in calm and professional manner.
  • Ability to work under pressure of deadlines in demanding environment.
  • Demonstrated organizational ability that allows me to work on multiple projects with competing deadlines and to establish goals and workload priorities.
  • Demonstrated supervisory and leadership skills to effectively recruit, select, train, and motivate student, staff and community volunteers.
  • Strong writing skills to prepare variety of correspondence, reports, policies and procedures, agreements, and training documents.
  • Strong working knowledge of computer systems and software including word processing, spreadsheet, and data management software.
  • Initiative and ability to work independently and as part of team.
  • Experience in Fine Arts and/or Event Management.
  • Notary Commonwealth of Virginia
  • Food Handlers Certificate
  • AV technician
JEANNEE' L. WOODSON