I would like to take this opportunity to share a few details about what I would bring to your organization. I have been working in various positions in the Hospitality/Customer service industry for more than 25 years. I have received numerous awards and outstanding ratings for my exceptional hospitality/customer services, and my innovative ideas. I have been a strong leader in performance management; thus, this position seems to be a natural fit. Teamwork, professionalism, resourcefulness, and a high degree of organization are my professional hallmarks. My knowledge and skills of forecasting demands to meet on time service delivery is based on training and over 18 years of working in various law firms. Please do not hesitate to contact me should you need any additional information. I look forward to the opportunity of discussing this position with you.
Overview
25
25
years of professional experience
Work History
Facilities Administrator
American Petroleum Institute, API
2022.08 - 2023.07
Coordinate with Building Management on any issues relating to janitorial services, security, parking etc
Coordinate internal office moves
Respond and process all employee's business card request
Perform regular inspections of office space (doors, furniture, and fixtures)
Performs other administrative duties from inserting, copying, and photocopying to faxing as needed
Provide reception work such as answering telephones, taking messages, and greeting visitors
Provide Safety Briefing instruction for meetings involving external guests
Prepare outgoing items for shipping
Prepare monthly and weekly personnel building access report for both HQ and Houston office for Senior Vice President
Responsible for billing and processing weekly FedEx for all offices
Manage Security access-control database in conjunction with Security Company
Create and deactivate all employees' badges as needed, working closely with Datawatch and Kastle
Supervised and trained facility employees and contractors as needed
Create tickets for repairs, cleaning, and physical maintenance requests as necessary
Interact with vendors for coffee services, Life Safety Equipment, Office Supplies, and other facility related services
Participate in monthly department and staff meetings
Update and revise floorplan with necessary edits, prints and upload floorplan on company intranet
Conduct new hire tours for all new employees
Prepare monthly postage report for Finance department for billing internal charges
Managed, scheduled, coordinated, and ordered all catering, beer, wine, spirits, bartenders, floral arrangements, setup and breakdown for 30 Conference rooms, 3 Penthouses and Conference Center
Managed calendar for Events and Facilities team
Held daily meetings with Facilities department for upcoming conference room setup requests, office moves, terminations
Managed Vital Record Control for HQ office to include pickup, drop-off, and shredding of offsite file storage.
Office Service Team Lead, Catering Manager
Canon Business Process Services
2020.01 - 2022.08
Contracted to American Petroleum Institute (API)
Coordinate with client regarding upcoming event logistics such as room configurations, tablecloth, centerpieces, place settings, AV needs, staging needs, wine pair, lighting, food choices etc.; Met with vendors to make sure all client specific request is met prior to event as well as day of event such as bar rentals, servers, bartenders, and food
Communicated with client via email, calls, text, videos, and pictures to make sure any changes are met prior to start of event
Manage events ranging from 2 - 500 guests onsite, and more offsite
Set up/break down and maintain conference and team rooms, provide beverages services, and if needed plate food onto platters and serving trays if necessary
Provide food and desert displays
Managed event from start to finish ensuring clients vision and needs are being honored for on-site and offsite events
Stock, order and manage all catering supplies such as chafer's, utensils, beverages, wine, and spirits
Call vendor when catering equipment needs maintenance and keep service log
Provide security desk with guest list and any security needs for upcoming events
Provide name badges and tent cards if need for event
Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames
Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations
Package and process outgoing overnight items, i.e., Fed Ex, UPS, etc., Estimate runtime on small to medium photocopy jobs
Check all copies produced for quality and accuracy
Prepare monthly mail and copy production and volume reports to measure productivity and prepare billing charges
Move boxes, supplies or furniture
Deliver print jobs within established timeframes
Maintain logs of all work submitted and completed including service logs
Responsible for minor maintenance of reproduction equipment by solving paper jams; placing services calls and conduct routine cleaning.
Store Manager
Titlemax
2018.08 - 2020.01
Work to meet team's sales goals by selling loan products to consumers, identifying local marketing strategies, leveraging business to business partnership opportunities, obtaining referrals, participating in community events, and more
Develop customer relationships and provide unrivaled customer service to build new business, maintain store profitability, and further brand loyalty and recognition
Coach and develop team members and assist with employee management and training to maximize team's potential
Set performance standards and expectations while holding team accountable for upholding compliance with Company policies and procedures, as well as local, state, and federal laws and regulations
Proficient with Concur Travel and Expense
Daily tasks include writing title loans, appraising vehicle to determine the actual cash value, making collection and payout calls, taking payments to name a few.
Production and Event Manager
Eventscope
2007.07 - 2017.07
Contracted to B.E.T Networks, Live Tapping of Bobby Jones Gospel Show
Supervised seating of more than 400 guests per show 3 times per day
Responsible for getting all 400 audience members checked in and seated prior to start of show
If “no-shows,” pull audience members from holding area and seat them in studio
Supervise & Instruct Audience Members on how to conduct themselves on the show set and makes sure there are no problems during taping
Responsible for monitoring holding area to ensure everyone remains orderly
Oversee runners to make best use of studio time
Maintain facility and equipment to provide maximum accessibility to patrons with disabilities in accordance with Americans with Disabilities Act (ADA)
Assist with identifying and determining security needs
Coordinate with contract security and law enforcement for audience and artist safety
Assume leadership role in emergency situations, lead evacuation or other safety related procedures; perform crisis intervention; call for police and/or paramedics; and prevent or remove anything or anyone disrupting performance
Work with artist to determine advance needs of their VIP Guest.
Co-Managed 40 conference room schedules for 2 buildings.
Perform daily occupancy check on workspaces, office, and touchdowns. Daily task includes preparation of visitor workspaces, ensuring cleanliness and availability of supplies. Coordinate maintenance request through building property maintenance by overseeing and ensuring evening office cleaning and special cleaning request are fulfilled.
Act as liaison between firm and 3rd party vendor by placing catering and Non- Alcoholic and Alcoholic beverages orders. Research and negotiate best vendors for client's budget. Instruct meetings daily with Catering Department and Facilities Department to ensure timely set up of food and beverages as well as room setup specifications for upcoming conference. Manage and setup AV equipment and rentals.
Office Service Assistant Manager
Assist in cost control and planning of job site by developing accurate and realistic plans that support clients long and short-term goals. Gather all relevant data to thoroughly analyze risk, costs benefits and alternatives.
Daily task includes prioritizing and delegating duties of staff to maximize use of time and resources as well as creating and maintaining efficient and productive job site. Provide appropriate training as needed. Responsible for generating quarterly, monthly and weekly payroll, billing, and service enhancement reports. Interact with client contact to actively solicit input, ensuring smooth operation of job site. Interface with various vendors to ensure compliance of services rendered to client.
Assistant Site Manager
Canon Business Process Services
2004.10 - 2005.11
Contracted to Kilpatrick Stockton, Segal, Wallace King Domike & Reiskin, PLLC
Duties and responsibilities include formulating policies, managing daily operations, and planning use of materials and human resources
Assigned work to staff and employees, monitored operational budget, schedule or contract meeting facilities, answered questions from employees or public, provided clerical assistance to customers, calculated rates for organization's products and services, communicate with customers and employees to disseminate information, confer with other departmental heads to coordinate activities, and directly coordinate activities of workers and staff
Oversee execution of organizational and program policies, advised clients and customers, used interpersonal communication techniques, used interviewing procedures, communicate technical information, used time management skills, used oral and written communication techniques, developed budgets, maintained equipment service records, reports, and files.
Assistant Manager/ Catering Coordinator
Canon Business Process Services
1997.06 - 2000.10
Contracted to Pepper Hamilton LLP, Manatt, Phelps and Phillips LLP, and Newspaper Association of America
Responsible for cost control and planning of job site by developing accurate and realistic plans that supported clients long and short-term goals
Gathered all relevant data to thoroughly analyze risk, costs, benefits, and alternatives
Daily tasks included prioritizing and delegating duties of staff to maximize use of time and resources as well as creating and maintaining efficient and productive job site
Provided appropriate training as needed
Was responsible for quarterly, monthly, and weekly reports such as payroll, billing, service enhancements and any other relevant reports
Catering Coordinator
Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
Education
Computer & Electronics Communications Tech
Tesst
Hyattsville, MD
Computer Science
La Roche Catholic College
Pittsburgh, PA
Computer Information Systems
Catholic University of America
Washington, DC
Computer Information Systems, Web Development
Strayer University
Washington
High School Diploma -
Archbishop Carroll High School
05.1994
Skills
Excellent knowledge of customer service and event management techniques. Excellent verbal communication skills: ability to consider others' concerns in order to address and resolve variety of problems.
Ability to access and manage diverse customer service activities, including unanticipated service needs and/or emergencies.
Ability to speak in front of large groups of people.
Ability to take charge and direct people in calm and professional manner.
Ability to work under pressure of deadlines in demanding environment.
Demonstrated organizational ability that allows me to work on multiple projects with competing deadlines and to establish goals and workload priorities.
Demonstrated supervisory and leadership skills to effectively recruit, select, train, and motivate student, staff and community volunteers.
Strong writing skills to prepare variety of correspondence, reports, policies and procedures, agreements, and training documents.
Strong working knowledge of computer systems and software including word processing, spreadsheet, and data management software.
Initiative and ability to work independently and as part of team.
Experience in Fine Arts and/or Event Management.
Notary Commonwealth of Virginia
Food Handlers Certificate
AV technician
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