Jeanne (Jan) Broussard
New Windsor,MD
Summary
Dynamic General Manager with a proven track record at Tony Pazzo, excelling in operations management and team building. Enhanced customer satisfaction through innovative service strategies and effective staff training. Achieved significant waste reduction by implementing inventory control practices, fostering a culture of excellence and collaboration among team members.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
12
12
years of professional experience
Work History
General Manager
Tony Pazzo
08.2024 - Current
- Oversaw daily restaurant operations, ensuring efficient service and high-quality customer experiences.
- Trained and developed staff in food safety protocols and customer service standards.
- Implemented marketing strategies to increase local visibility and drive foot traffic.
- Managed inventory levels, reducing waste through effective stock control practices.
- Analyzed sales data to identify trends and adjust menu offerings accordingly.
- Maintained compliance with health regulations, achieving successful inspections consistently.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Set clear expectations and created positive working environment for employees.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Bartender/server
Maggies
09.2022 - 11.2024
- Crafted unique cocktails and beverages to enhance customer experience.
- Provided exceptional customer service in a high-volume bar environment.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Floor Manager
VCP
05.2014 - 10.2022
- Oversaw daily restaurant operations, ensuring optimal guest experiences and staff performance.
- Implemented inventory management strategies to reduce waste and optimize supply chain efficiency.
- Analyzed customer feedback to identify trends and implement service improvements.
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
- Streamlined daily operations for smooth service flow through effective staff scheduling, task delegation, and communication.
- Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
- Maintained strong relationships with guests by addressing their needs in a timely and personalized manner, leading to increased loyalty and repeat business.
- Maintained high food safety standards through regular inspections and strict adherence to sanitation guidelines.
Education
GED -
South Carroll High
Carroll County, MDSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and coaching
- Staff management
- Training and development
- Staff training
Timeline
General Manager
Tony Pazzo
08.2024 - Current
Bartender/server
Maggies
09.2022 - 11.2024
Floor Manager
VCP
05.2014 - 10.2022
GED -
South Carroll High