Jeanne Joy Austin
Waterloo,Iowa
Summary
Professional business professional prepared for this role with robust background in facilitating client relationships and optimizing business operations. Known for reliable team collaboration and achieving outstanding results in dynamic environments. Proficient in negotiation and strategic planning, with strong focus on adaptability and excellent communication skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Business Agent
Teamster's Local 238
11.2022 - Current
- Ensured compliance with labor laws, regulations, and collective bargaining agreements through regular audits and assessments of member organizations.
- Served as mediator between management teams and employees during disputes to reach mutually beneficial resolutions while preserving positive working relationships.
- Mentored new union representatives by sharing best practices, providing guidance, and offering feedback to help them excel in their roles.
- Collaborated with other unions to develop joint initiatives that benefit both parties'' respective memberships.
- Enhanced union members'' satisfaction by addressing their concerns and resolving grievances in a timely manner.
- Improved workplace conditions for union members by identifying safety hazards and recommending corrective actions.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
Adjunct Instructor
Hawkeye Community College
07.2022 - 12.2024
- Responsible for teaching Radio Communications, Cultural Competency, Minority Relations for newly hired police officers
- Developed and delivered course materials, assessed student performance, and provided support to students
Lead Dispatcher, Training Officer and Civilian Dispatcher
Black Hawk Consolidated Communications
02.2000 - 07.2022
- Used a computer-aided dispatch system and received emergency calls from the public requesting police, fire, medical or other emergency services
- Lead dispatcher on various shifts, and trained new dispatchers on all positions
- Assisted with USNG implementation into new systems and updated training manuals and programs for current employees and new trainees
Education
Master’s - Homeland Security/Emergency Management
Kaplan University
05.2016
Bachelor’s - Public Administration- Law Enforcement
Upper Iowa University
07.2005
Associates - Police Science
Hawkeye Community College
05.1999
Skills
- Grant Writing
- Management
- Budget Processes
- Contract drafting
- Positive attitude
- Critical thinking
- Customer service and care
- Organizational skills
- Documenting information
- Relationship building
- Information documentation
- Conflict resolution
- Public speaking
- Schedule management
- Professional networking
- Contract negotiations
- Meeting coordination
- Internet savvy
- Report creation
- Business correspondence
- Collective bargaining agreements
- Union official negotiation
- Multitasking
- Works Well Under Pressure
- Teamwork and collaboration
- Decision-making
- Stress tolerance
- Problem-solving
- Data entry proficiency
- Crisis management
- Incident prioritization
- Call control techniques
- Public safety awareness
- EMS dispatch
- Emergency medical instruction
- Map reading
- Emergency assessment
- Basic life support
- Verbal and written communication
- Computer-based dispatch systems
- Dependable and responsible
- Prioritizing situations
- Dispatch coordination
- NCIC database
Certification
- N.C.I.C Certified, 2022
- E.M.D Certified, 2022
- C.P.R Certified, 2021
Relevant Course Work
- An Introduction to Hazardous Materials
- Civil Rights and FEMA Disaster Assistance
- Community Preparedness Implementing Simple Activities for Everyone
- Diversity Awareness
- Emergency Manager: An Orientation to the Position
- Emergency Planning
- ICS for Single Resources and Initial Action Incident, ICS-200
- Introduction to Hazard Mitigation
- Introduction to the Incident Command System ICS-100
- Introduction to the Incident Command System, ICS-100- for Federal Workers
- Introduction to the Incident Command System (ICS-100) for Law Enforcement
- Leadership and Influence
- National Incident Management System (NIMS) An Introduction
- National Response Framework, an Introduction
- NIMS Multiagency Coordination System (MACS)
- Telecommunicators Emergency Response Taskforce (TERT) Basic Course
- The National Infrastructure Protection Plan, An Introduction
Timeline
Business Agent
Teamster's Local 238
11.2022 - Current
Adjunct Instructor
Hawkeye Community College
07.2022 - 12.2024
Lead Dispatcher, Training Officer and Civilian Dispatcher
Black Hawk Consolidated Communications
02.2000 - 07.2022
Associates - Police Science
Hawkeye Community College
Master’s - Homeland Security/Emergency Management
Kaplan University
Bachelor’s - Public Administration- Law Enforcement
Upper Iowa University
Similar Profiles
D. Scott DuckworthD. Scott Duckworth
Commander/ Special Warfare Officer at 238 Air Support Operations SquadronCommander/ Special Warfare Officer at 238 Air Support Operations Squadron
Mindy LipesMindy Lipes
2nd Grade Elementary Teacher at Monmouth-Roseville CUSD 2382nd Grade Elementary Teacher at Monmouth-Roseville CUSD 238
Ivan McleodIvan Mcleod
Sportchek Footwear Advisor at Sportchek- 238 DuncanSportchek Footwear Advisor at Sportchek- 238 Duncan