Jeannel Almonte
Indianapolis
Summary
I am a multifaceted worker with a proven ability to adapt quickly, master new processes, and thrive across diverse roles and departments. I have experience in client relationship management, training teams, coordinating operations, and managing high volumes of requests, consistently improving workflows and ensuring tasks are completed accurately. Proactive, open to feedback, and detail-oriented, I maintain clear documentation and follow through to completion. With strong communication and collaboration skills, I build trust with clients, support team success, and keep operations running smoothly.
Overview
5
5
years of professional experience
Work History
Collection Site Management (CSM) Specialist
I3screen
03.2025 - Current
- Facility Sourcing & Coordination: Identify and contact facilities to meet client needs in areas without coverage, confirming available services.
- Service & Pricing Verification: Verify facility offerings, pricing, and billing contacts to ensure accurate and seamless client service.
- High-Volume Ticket Management: Manage large volumes of client requests and tickets, prioritizing tasks for timely completion.
- Multi-Department Management: Coordinate tasks across departments, including collections and supplies, ensuring smooth workflow and clear communication.
Customer Support/Account Setup Specialist
I3screen
11.2023 - 03.2025
- Client Issue Resolution: Collaborated with partners, labs, and internal teams to resolve escalated client concerns, ensuring accurate communication and effective solutions.
- Client Engagement: Built strong client relationships, fostering repeat business and positive feedback.
- Continuous Improvement: Applied feedback to refine processes and enhance task efficiency.
- Knowledge Resource: Quickly learned new systems and processes, becoming a go-to support for coworkers.
- Process & Relationship Development: Partnered with facilities to meet client-specific needs and served as the main point of communication between clients and facilities.
Medical Review Specialist
I3screen
11.2023 - 04.2024
- Client & Case Management: Processed donor cases from intake to completion, verified prescription details, and supported regulatory tasks.
- DOT Compliance: Completed all DOT assessments promptly, demonstrating adaptability and applying knowledge to daily work.
- Performance & Time Management: Quickly learned and applied strategies to meet and exceed team performance expectations.
- Customer Service Excellence: Delivered professional phone and email support, ensuring clients and donors felt heard, respected, and valued.
Customer Service Trainer
Target
11.2022 - 11.2023
- Performance Evaluation: Monitored new hires, provided feedback, and supported skill development to help them meet performance standards.
- Customer Engagement: Greeted customers, listened to their needs, and provided tailored solutions to enhance satisfaction.
- Adaptability: Maintained productivity and met goals during high-pressure situations by adjusting priorities and staying focused.
Team Leader
Panera Bread
07.2020 - 11.2022
- Training & Development: Trained new associates on procedures, food safety, POS systems, and customer service to ensure consistent performance.
- Conflict & Issue Resolution: Addressed staff and guest conflicts to maintain a positive team environment and guest experience.
- Customer Experience Management: Guided the team in delivering welcoming service, resolving concerns promptly, and maintaining a positive dining environment.
Education
High School Diploma -
Pike High School
Indianapolis, INAdobe Graphics Design Certification - Computer Graphics
Pike High School
Indianapolis, IN06.2022
Skills
- Client Relationship Management
- Facility Coordination
- Process Improvement
- Feedback & Adaptability
- Multi-Department Management
- Detailed Documentation
- Communication & Collaboration
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Collection Site Management (CSM) Specialist
I3screen
03.2025 - Current
Medical Review Specialist
I3screen
11.2023 - 04.2024
Customer Support/Account Setup Specialist
I3screen
11.2023 - 03.2025
Customer Service Trainer
Target
11.2022 - 11.2023
Team Leader
Panera Bread
07.2020 - 11.2022
High School Diploma -
Pike High School
Adobe Graphics Design Certification - Computer Graphics
Pike High School
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