Jeanne M. Hurd
Summary
Thrives in fast-paced customer service environment, bringing strong communication and problem-solving abilities. Developed skills in managing transactions and resolving customer issues efficiently. Looking to transition into customer service and administration roles, leveraging customer service experience and dedication to delivering outstanding results.
Overview
8
8
years of professional experience
Work History
Elderly Caretaker
Private Care
09.2023 - 08.2025
- Assisted elderly clients with daily living activities, ensuring comfort and safety.
- Developed personalized care plans based on individual needs and preferences.
- Monitored health conditions, reporting changes to healthcare professionals promptly.
- Provided companionship, enhancing emotional well-being through engaging conversations and activities.
Head Server and Assistant Manager
Sami & Susu
12.2021 - 09.2023
- Trained new staff on menu offerings, service protocols, and operational standards.
- Led team of servers to deliver exceptional dining experiences and ensure customer satisfaction.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- FOH Management
Assistant Venue Manager
Rooftop Films
06.2020 - 11.2020
- Seasonal Position
- Coordinated logistics for outdoor film events, ensuring seamless execution and attendee satisfaction.
- Enhanced customer satisfaction by providing top-notch service and addressing concerns promptly.
Server and Barista/Bartender
Tiny's Giant Sandwich Shop
09.2018 - 06.2020
- Delivered exceptional customer service by efficiently managing orders and ensuring satisfaction.
- Collaborated with kitchen staff to streamline order preparation and improve turnaround times.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Media and Event Coordinator
SuperChief Gallery
12.2017 - 08.2018
- Curating exhibitions
- Art handling and packaging
- Coordinated logistics for multiple art exhibitions, ensuring seamless execution and client satisfaction.
- Developed event timelines and budgets, optimizing resource allocation and minimizing costs.
- Collaborated with artists to curate engaging installations, enhancing gallery visibility and attendance.
- Trained junior staff on event planning protocols, improving team efficiency and knowledge retention.
Education
High School Diploma - undefined
New School For The Arts & Academics
Tempe, AZAudio Engineering Certification - Audio & Sound Engineering
Recording Connection
Minneapolis, MN05.2025
Skills
- Attentive customer service
- Time management
- Decision-making
- Complex Problem-solving
Timeline
Elderly Caretaker
Private Care
09.2023 - 08.2025
Head Server and Assistant Manager
Sami & Susu
12.2021 - 09.2023
Assistant Venue Manager
Rooftop Films
06.2020 - 11.2020
Server and Barista/Bartender
Tiny's Giant Sandwich Shop
09.2018 - 06.2020
Media and Event Coordinator
SuperChief Gallery
12.2017 - 08.2018
High School Diploma - undefined
New School For The Arts & Academics
Audio Engineering Certification - Audio & Sound Engineering
Recording Connection