Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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JEANNE MARIE C RAMIREZ

Millbrae,CA

Summary

Enterprising leader successful in every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Proven track record for leading profitable projects from start to finish while building strong relationships with partners and senior executives. Goal-oriented Banking Manager offering 19 years of experience in field. Practiced negotiator and networker with positive mentality and strong critical thinking skills.

Overview

13
13
years of professional experience

Work History

Business Banking Specialist 3

U.S. Bank
San Bruno, CA
03.2021 - Current
  • Met with customers to assess needs and propose customized solutions.
  • Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
  • Provided technical expertise and problem resolutions to business clients.
  • Generated business and acquired new customers through diverse promotional, outreach and networking strategies.
  • Structured and finalized secured and unsecured loans.
  • Presented products and services to customers using in-depth knowledge to answer questions.
  • Performed research to uncover potential target areas, markets and industries.

Community Banking Branch Manager, AVP

U.S. Bank
Hayward, CA
05.2016 - 02.2021
  • Assessed employee performance and developed improvement plans.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Identified and capitalized on community business opportunities with effective networking.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement.
  • Generated dramatic improvements across entire sales cycle, including prospecting, conversion and contract negotiation.
  • Developed and delivered polished sales presentations in order to highlight product and service quality.

Financial Service Provider

Ramirez Financial Services
Millbrae, CA
12.2015 - 05.2016
  • Closed an average of ten new sales per week.
  • Calculated premiums and established payment methods for sales.
  • Identified and solicited sales prospects in agency databases.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
  • Finalized sales and collected necessary deposits.
  • Evaluated the accuracy and quality of data entered into the agency management system.
  • Met with prospective customers and business owners in their homes, businesses and other settings.
  • Reported policy changes and company conditions affecting customer satisfaction.
  • Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.
  • Tracked the progress of all outstanding insurance claims.
  • Mentored entry-level brokers.

Community Bank Manager, Vice President

BANK OF THE WEST
Daly City, CA
12.2014 - 11.2015
  • Increased overall annual sales 220% by incorporating several quality process improvements within the branch.
  • Oversaw a branch team consisting of four customer service representatives and three relationship bankers.
  • Managed branch with an average of $72 million in monthly deposits.
  • Supportively directed a team of Relationship Managers including Private Bankers, Financial Advisers and Business Development Officers in Mortgage, Business and Consumer lending
  • Received superior customer service satisfaction scores for four consecutive quarters.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Developed and maintained relationships with local real estate agents.

Assistant Vice President, Community Branch Manager

WELLS FARGO BANK
San Bruno, CA
01.2009 - 09.2014
  • Originated over $54,260 in loan volume through professional networking, loan reviews and marketing.
  • Received an internal audit score of 92%.
  • Created strategies to develop and expand existing customer sales, resulting in a 12% increase in annual sales.
  • Managed the third largest branch in the region, with $2.8 million in assets, 19,501 over the counter monthly transactions and 2,670 high value customers Supervise hiring, training, staffing and coaching of 25 team members consisting of 5 customer service representatives, 7 personal bankers, 2 business bankers and private banker.
  • Prepare quarterly and annual reviews for all team members.
  • Developed the annual branch business plan for maximum profitability and effectiveness.
  • Exceeded quarterly sales goals by 10%.

Education

Bachelor of Arts - Broadcast and Electronic Communication Arts Liberal Arts

SAN FRANCISCO STATE UNIVERSITY
San Francisco, CA
2006

Associate of Arts - BUSINESS MANAGEMENT

BERKELEY COMMUNITY COLLEGE
Berkeley, CA
2004

Skills

  • Top Program Managers Award
  • Relationship management
  • Multilingual in Tagalog and Spanish
  • Business development
  • Revenue generation
  • Resourceful nature
  • Credit History Review
  • Income Evaluation
  • Small business products
  • Financial Resources Management

Websites

Accomplishments

  • Received the “2018 Legends of Possible Award” for exemplary performance and recognition in the company.

Timeline

Business Banking Specialist 3

U.S. Bank
03.2021 - Current

Community Banking Branch Manager, AVP

U.S. Bank
05.2016 - 02.2021

Financial Service Provider

Ramirez Financial Services
12.2015 - 05.2016

Community Bank Manager, Vice President

BANK OF THE WEST
12.2014 - 11.2015

Assistant Vice President, Community Branch Manager

WELLS FARGO BANK
01.2009 - 09.2014

Bachelor of Arts - Broadcast and Electronic Communication Arts Liberal Arts

SAN FRANCISCO STATE UNIVERSITY

Associate of Arts - BUSINESS MANAGEMENT

BERKELEY COMMUNITY COLLEGE

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