Jeannene Haskell
Blackhawk,SD
Summary
Knowledgeable detail-oriented and dedicated Client Service Representative with a proven track record at Synchrony Financial Bank, excelling in client relations and known for reliability. Recognized for enhancing customer satisfaction through credit application procedures using CRM systems and proactive problem-solving and empathetic communication. Committed to operational excellence, consistently achieving high service standards in a fast-paced environment. Possessed strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Encouraging manager and analytical problem-solver with talents for team building and motivating, as well as excellent client relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborated with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of retail clients in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Client Service Representative
Synchrony Financial Bank
01.2020 - 08.2023
- Maintained accurate record-keeping with proactive attention to client information updates for credit applications, averaging 80-100 calls per day from retail clients and their customers .
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Helped large volume of clients and customers every day with positive attitude and focus on client and customer satisfaction.
- Collaborated with other departments to develop ways to increase client and customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards consistently.
- Documented and detailed calls and complaints using call center's CRM database.
- Actively listened to clients and customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered prompt service to prioritize client and customer needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded to client and customer requests, offering excellent support and tailored recommendations to address credit application needs.
- Responded proactively and positively to rapid change.
- Investigated and resolved client and customer inquiries and complaints quickly.
- Promoted superior experience by addressing client and customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective clients and customers.
- Cross-trained and backed up other client and customer service team members and manager.
- Increased efficiency and team productivity by promoting operational best practices.
- Provided excellent client and customer care by responding to requests, assisting with product selection and handling credit application functions.
- Delivered exceptional service to every client and customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Helped large volume of customers every day with positive attitude and focus on client and customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions to complete credit applications.
- Delivered prompt service to prioritize client and customer needs.
- Created and maintained detailed database to develop promotional sales.
- Identified and resolved discrepancies and errors in customer applications for credit.
Education
Some College (No Degree) - Major in Accounting W/Minor in Business Management
National American University (NAU)
Rapid City, SDSkills
- Client relations
- Call triage
- CRM software
- Database management
- Call center experience
- Client support
- System documentation
- Customer support
Timeline
Client Service Representative
Synchrony Financial Bank
01.2020 - 08.2023
Some College (No Degree) - Major in Accounting W/Minor in Business Management
National American University (NAU)
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