Jeanne Renee Demaray-Wasson
Prattville,AL
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
30
30
years of professional experience
Work History
Legal Assistant 2
WASHINGTON STATE OFFICE OF ADMINISTRATIVE HEARINGS
2020.03 - 2024.04
- I scheduled Unemployment Appeal Hearing for 4 Administrative Law Judges (ALJ) doing 4 to 7 hearings a day.
- When everything was shut down at the beginning of COVID we started working remotely
- OAH was hit with over 50,000 cases from the Employment Security office
- OAH hired a lot of ALJ's and more support staff because we only had 3 schedulers at the time.
- To cover the growing number of cases it was decided to have Evening and Weekend hearings
- I was their scheduler and support person for a little over 3 years
- OAH uses PRISM (it is the Data Base our IT team created)
- This has allowed OAH to go totally paperless
- I have been working remotely for the last year from AL.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Managed high-volume workload while maintaining strict attention to detail on every task.
Owner and Crafter
WASSON'S WHIMZIEZ
1997.06 - 2021.12
- I made and sold one-of-a-kind Natural Stone beaded hair Jewelry at Renaissance and craft fairs.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Legal Office Assistant
WASHINGTON STATE OFFICE OF ADMINISTRATIVE HEARINGS
2004.04 - 2020.03
- I created Notices of Hearing and Orders using Microsoft Word and Adobe Pro, to mail out, for the Employment Security Appeal hearings conducted by OAH
- I was also responsible for uploading money to the postage machine
- Process incoming faxes and emails using Outlook, receive and transfer calls to Administrative Law Judges or support staff for the Social Health Services and Employment Security teams
- I used Adobe Pro to place dates, Docket numbers and page numbers on Exhibit packets from Employment Security; I was also assisting with inputting files in PRISM for scheduling hearings
- I started, as a Kelley temp worker in August 2003, became a permanent State employee on 4/1/2004.
- Maintained strict confidentiality while handling sensitive information, protecting both clients and the firm.
- Established positive rapport with clients by providing prompt assistance and addressing their concerns professionally.
- Provided exceptional customer service to clients, maintaining a professional and approachable demeanor at all times.
Manual Laborer
Volt Services Group
2006.09 - 2006.12
- Graveyard shift; at Altek Inc
- Plastic injection mold plant
- My work varied nightly depending on what part they needed to fill the next day's order
- This was an eight-hour job
- I then went into the office of OAH for another eight-hour shift
- Left Volt for medical reasons.
Temporary Office Clerk
KELLY SERVICES
1994.01 - 2006.06
- I was dispatched to Clients to perform clerical tasks: my last job was a swing shift doing Data Entry for a bank
- The job ended when they went completely automated
- This was while I was working for OAH.
Custodian
AMERICAN BUILDING MAINTENANCE
2003.09 - 2005.12
- Graveyard shift; I would travel to different office buildings to clean
- Vacuum, dust, sweep, mop floors, scrub bathrooms and kitchens
- I left due to a back injury
- This was while I was working for OAH.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
Customer Service
DAKOTA DIRECT/WEST CORPORATION
2000.09 - 2003.08
- I started out on the Delta Dental insurance calls, worked on several other teams, before I quit
- I was having medical issues.
- Provided excellent customer service, addressing concerns promptly and professionally.
- Provided exceptional customer service, addressing client concerns promptly and thoroughly.
- Provided direct customer service and support for 5 commercial clients.
Office Clerk
APRIA HEALTH CARE
1995.01 - 1999.01
- I would input Data Entry from the DME Representative's, clean up the files in the back room, at the end I was doing Accounts Payable
- The company moved my job to Oregon.
Education
Electrical Maintenance and Accounting -
Spokane Community College
Spokane, WashingtonSkills
- Fast Learner
- Scheduling/Planning
- Microsoft Office
- File Oganization
- Calendar Management
- case management systems,
- Paradox, Hats, Cats, STAR and PRISM,
- Microsoft Office suite
- Adobe Pro and Kofax
- Fax machines, Xerox copier, Neopost IN-700 series Mail Meter machine, multi-line phones and ten key.
Timeline
Legal Assistant 2
WASHINGTON STATE OFFICE OF ADMINISTRATIVE HEARINGS
2020.03 - 2024.04
Manual Laborer
Volt Services Group
2006.09 - 2006.12
Legal Office Assistant
WASHINGTON STATE OFFICE OF ADMINISTRATIVE HEARINGS
2004.04 - 2020.03
Custodian
AMERICAN BUILDING MAINTENANCE
2003.09 - 2005.12
Customer Service
DAKOTA DIRECT/WEST CORPORATION
2000.09 - 2003.08
Owner and Crafter
WASSON'S WHIMZIEZ
1997.06 - 2021.12
Office Clerk
APRIA HEALTH CARE
1995.01 - 1999.01
Temporary Office Clerk
KELLY SERVICES
1994.01 - 2006.06
Electrical Maintenance and Accounting -
Spokane Community College
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