Jeannet Lamine-Kaith
Clinton TWP,Mi
Summary
Dynamic professional with extensive experience at Bertrandt-Volkswagen-US, excelling in EV charging installation and remote diagnostics. Proven track record in enhancing customer satisfaction through effective communication and problem-solving. Skilled in data analysis and warranty management, driving operational efficiency and delivering impactful results in fast-paced environments.
Overview
14
14
years of professional experience
Work History
EV Technical Customer Relations
Dynamic Digital D D Business LLC
Shelby TWP, MI
03.2025 - Current
- Advise automotive dealerships and clients on the selection, installation, and maintenance of EV charging stations, ensuring adherence to safety standards and technical specifications.
- Install, troubleshoot, and repair EV charging equipment, minimizing downtime, and ensuring operational efficiency.
- Utilize remote diagnostics tools to identify and resolve technical issues swiftly, improving service response times.
- Manage warranty claims, process RMAs, and handle out-of-warranty scenarios to maintain customer satisfaction, and operational flow.
- Act as a technical escalation point for service partners and internal teams, providing expert guidance on complex electrical and equipment-related issues.
- Support customer inquiries via phone and email, delivering professional technical support and solutions.
- Document all service activities, issues, and resolutions using Microsoft Office tools for clear communication and reporting.
- Assisted in project planning by providing technical expertise on electrical needs.
Lead EV- Prototype Vehicle Test Driver
Bertrandt-Volkswagen-US
Auburn Hills, Mi
08.2022 - 01.2025
- Conduct comprehensive test drives of prototype electric and gas vehicles to assess performance and functionality.
- Collaborate with engineering teams to validate vehicle features, and ensure compliance with quality standards.
- Execute testing protocols for EV charging stations and related modules, focusing on the Canadian market.
- Assisted in the development and validation of prototype vehicles, ensuring all features functioned as intended.
- Participated in field tests, and provided detailed feedback on vehicle performance and user experience.
- Supported the integration of new technologies into existing vehicle models, enhancing overall functionality.
- Troubleshooting EV charging stations, ensuring compliance with safety standards, and technical specifications.
- Skilled in utilizing remote diagnostics and troubleshooting tools to identify and resolve technical issues efficiently.
LinkedIn Account Executive
Concentrix
Farmington Hills, MI
10.2021 - 08.2022
- Established an advertising campaign budget of $185,000, and generated more than $1.5 million in return on investment in one year.
- Implementation of best practices to help achieve successful campaigns.
- Created and managed a lead generation campaign that converted over 66% of leads.
- Implementation of several projects and supervision of up-to-date work that secures contracts with clients and opens the door to new contracts.
- Meet with Corporate Marketing Directors and Business Owners to discuss marketing objectives, and organize marketing meetings to educate and communicate company marketing strategies.
- Used LinkedIn Sales Navigator, Lead Shark, Google Guarantee, and Smart Lead to generate over 1.3 million qualified leads.
- Successfully implemented creative design and managed content writing, such as creating web pages, banners, vlogs, and responding to customer reviews, which increased the company's online reputation.
- Implement content writing and keywords to adhere to SEO guidelines and best practices, to increase relevance and improve visibility in search results.
- Developed strong client relationships through regular communication and follow-ups.
- Managed sales pipeline and coordinated with internal teams for seamless delivery.
- Conducted market research to identify new business opportunities and trends.
GM Dealer Digital Consultant
Shift Digital
08.2019 - 04.2021
- Build both Photoshop and Illustrator on automotive dealership websites.
- Oversee Digital Advertising and perform SWOT Analysis for client websites.
- Manage relationships with automotive dealerships based in Canada.
- Introducing and assisting dealers with program updates.
- Internal training for digital programs.
- Collaboration with multiple agencies (creative, technical, database, etc.).
- Website management, SEO/SEM, PPC, email creation, deployment, and analytics.
- Reporting and evaluating data collected through task analysis, and business processes.
- Strategize, execute, and optimize social media (Facebook/ Instagram) marketing campaigns.
- Optimize automotive dealership websites for consumer experience.
- Create webpage content: write something about company brands and populate it on the website, add landing pages, and provide proofreading/editing services.
- Blogging: Write engaging blogs for brands across the country.
- Blog on topics related to the products and services we provide.
- Help brands populate their social media accounts and connect directly with their customers through engaging social media posts.
- Draw key insights from supplier analytics platforms to advise clients on opportunities within the Dealer Digital Program.
- Advice on Digital Marketing options within GM Certified Website and Advertising Program.
GM Technology Line
DXC Technology
Auburn Hills
08.2018 - 08.2019
- Provided technical assistance to General Motor dealers and technicians by updating the software to enable functionality for General Motors vehicle accessories.
- Demonstrated expertise in installing and troubleshooting EV charging stations, ensuring compliance with safety standards and technical specifications.
- Skilled in utilizing remote diagnostics and troubleshooting tools to identify and resolve technical issues efficiently.
- Experienced in managing warranty claims, processing returns (RMA), and handling out-of-warranty scenarios to ensure customer satisfaction and operational efficiency.
- Acted as a technical escalation point for service partners and internal teams, providing expert guidance on complex electrical and equipment-related issues.
- Over 2 years of customer-facing experience in call center or supp
- Successfully corrected the missing data.
- Completed vehicle calibrations, resulting in complete vehicle part programming.
- Product liaison between engineers and dealers.
- Communicating the implementation of releases, upgrades, and changes in the operating system software, as associated with management.
- Provided remote software troubleshooting solutions.
- Answer inbound calls and tickets for technical assistance, and create cases.
- Documenting the contact and providing diagnostic direction to the Dealer Technicians until a resolution is achieved.
- Submit the resolution through defined service reporting processes if the resolution is not currently published.
- Technical support to group members in Quality, Engineering, and Technical Advisors as requested.
- Communicate product issues to Quality, Engineering, and Technical Advisors, as requested.
- Provide information, data, and direction using all tools available.
- Utilize the research database for relevant products and repair information.
- Obtain product information, updates from the liaison representative, or the database.
- Perform follow-ups on existing cases, and close cases once a resolution is reached.
- Use critical thinking skills to process complex situations, and provide personalized resolutions.
Google Advertising Consultant
Infinity
08.2011 - 08.2016
- Successfully created AdWords campaigns and optimization resulting in Google client retention and revenue.
- Sell and Manage Google Home Service Ads to and for local home service providers.
- Manage end-to-end AdWords solutions for Paid Search, Display, and Mobile & YouTube advertising.
- Monitor/analyze campaigns and implement proactive changes to improve accounts performance.
- Identified and presented growth opportunities to decision-makers - resulting in improved account experience and achieving desired outcomes.
- Facilitated AdWords campaign management support for over $1M portfolio of USA and Canada.
- Built and maintained partner relationships by providing outstanding product knowledge and expertise.
- Conducted comparative analyses | Consulted decision makers based on facts presented.
- Create custom presentations to maintain post-sales activities with the goal of increasing account revenues.
- Monitor/analyze campaigns and implement proactive changes to improve account performance.
- Identified and presented growth opportunities to decision-makers - resulting in improved account experience and achieving desired outcomes.
Marketing Coordinator Consultant
Visalus Sciences
08.2011 - 08.2016
- Coordinate multi-level marketing business program.
- Research and implement new market selling strategies.
- Explain the program's compensation plan to distributors, who will compensate participants from two potential revenue streams.
- Help promoters and new customers create their websites.
- Constantly write and create content to post on social media to attract potential distributors and customers.
- Conduct interviews and meetings to hire new promoters.
- Organize marketing events; conduct interviews and meetings to recruit promoters and clients to grow the team.
- Report weekly activity to the program manager and/ or business owner.
Education
Bachelor of Science - Global Supply Chain Management
Wayne State University
Associate - business
Macomb Community College
Bachelor of Business Administration -
Institut Prive des Gestion
Skills
- Microsoft Office: Word
- Microsoft Office: PowerPoint
- Microsoft Office: Excel
- Microsoft Office: Outlook
- Express
- Test Driven Development
- AS400
- Strong Communication Skills
- Presentation
- Team Leader
- Problem-Solving
- Java
- Jira
- Analytics
- Mainframe
- Warranty management
- EV charging installation
- Remote diagnostics
- Data analysis
- Customer support
- Team collaboration
- Effective communication
- Relationship building
- Supervision and leadership
- Team management
- Computer skills
- Quality assurance
- Training & Development
Languages
Native, Fluent
Profile
248-990-0608, https://www.linkedin.com/in/jeannetlamine-kaith-7b30b5a5/, hervelamine23@gmail.com, Basketball, Golf, Tennis, Cooking
Timeline
EV Technical Customer Relations
Dynamic Digital D D Business LLC
03.2025 - Current
Lead EV- Prototype Vehicle Test Driver
Bertrandt-Volkswagen-US
08.2022 - 01.2025
LinkedIn Account Executive
Concentrix
10.2021 - 08.2022
GM Dealer Digital Consultant
Shift Digital
08.2019 - 04.2021
GM Technology Line
DXC Technology
08.2018 - 08.2019
Google Advertising Consultant
Infinity
08.2011 - 08.2016
Marketing Coordinator Consultant
Visalus Sciences
08.2011 - 08.2016
Bachelor of Science - Global Supply Chain Management
Wayne State University
Associate - business
Macomb Community College
Bachelor of Business Administration -
Institut Prive des Gestion