Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Timeline
Generic

Jeannetta Anderson

Huber Heights,OH

Summary

Dedicated and knowledgeable customer service professional with extensive experience in the Amazon industry. A solid team player with an outgoing and positive demeanor, I have proven skills in establishing rapport with clients. My motivation lies in maintaining customer satisfaction and contributing to company success. Specializing in quality, speed, and process optimization, always striving for excellence. With an articulate, energetic, and results-oriented approach, I have a passion for developing relationships, cultivating partnerships, and growing businesses. Dedication to exceeding service goals is backed by effective communication skills and abilities. Additionally, an expert in software with training in my area of expertise.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Driver/Supervisor

MONTBELLO GROUP
08.2022 - Current
  • Handled disciplinary actions when necessary while maintaining professionalism and fairness.
  • Analyzed data from GPS tracking systems and implemented changes accordingly based on findings.
  • Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
  • Streamlined route planning for increased efficiency, resulting in reduced fuel costs and improved time management.
  • Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
  • Developed clear expectations for driver performance, ensuring consistent quality across the team.
  • Maintained accurate records of driver performance metrics, identifying areas for improvement and recognizing exceptional achievement.

Stylist

Queen Status Hair Salon
01.2016 - Current
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Processed payments, entering sales in register for prompt customer service.

Problem Solver

Amazon
08.2019 - 08.2022
  • Managed timely and effective replacement of damaged or missing products.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Cross-trained and provided back up for customer service managers.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Volunteer

Red Cross
03.2018 - 03.2019
  • Assisted with special events or programs.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Met with other volunteers and program leaders to discuss new service opportunities.
  • Engaged in community outreach to aid program mission centered on community support and enrichment.

Head Chef

Liberty Retirement Home
12.2009 - 04.2015
  • Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
  • Monitored line processes to maintain consistency in quality, quantity and presentation.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.

Secretary

Allstate State
01.2008 - 12.2009
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Entered data into system and updated customer contacts with information to keep records current.

Education

High School Diploma -

Stanley High School
10.2021

Skills

  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Upselling Products and Services
  • Responding to Difficult Customers
  • Adaptive decision making
  • Team building expertise
  • Vehicle maintenance
  • Emergency response preparedness
  • GPS navigation systems

Accomplishments

    CERTIFICATES /ACCOMPLISHMENTS

  • Handling a Crisis Call 03/2019
  • CAS Account Disaster Cycle Services 03/2019
  • Human Resources Data Privacy and Information 03/2019
  • Security Awareness Information Technology 03/2019
  • Basic Instructor Fundamentals for Youth 04/2019
  • CAS Referral Resources for Clients 04/2019
  • CAS Referral Resources for Clients 04/2019
  • CFS Accounts Payable Inquiry 04/2019

Certification

  • Chemical Dependency Counselor Assistant (CDCA) 07/2022

Additional Information

  • Dewayne johnson Supervisor (937)321-1966
  • Nikki Meeks Supervisor (850) 218-0645
  • Wanda Thorpe Business Owner (937)856-4139

Languages

English
Full Professional

Timeline

Driver/Supervisor

MONTBELLO GROUP
08.2022 - Current

Problem Solver

Amazon
08.2019 - 08.2022

Volunteer

Red Cross
03.2018 - 03.2019

Stylist

Queen Status Hair Salon
01.2016 - Current

Head Chef

Liberty Retirement Home
12.2009 - 04.2015

Secretary

Allstate State
01.2008 - 12.2009

High School Diploma -

Stanley High School

Similar Profiles

CREATE PROFILE
Jeannetta Anderson