Jeannette Alcala
Los Angeles,CA
Summary
Seeking a challenging position with long-term growth prospects, leveraging 17 years of customer service experience. Demonstrates dedication, strong communication, and organizational skills. Highlights include self-motivation, effective teamwork, deadline-oriented, and detail-focused. Proficient in Microsoft Word, Excel, and Outlook, with excellent phone etiquette.
Overview
18
18
years of professional experience
Work History
Records Clerk
Archer Norris LLP
09.2018 - 10.2019
- Updated records with new information.
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Followed confidentially regulations to maintain privacy.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Provided excellent customer care by responding to inquiries and requests for information.
- Utilized document imaging software to index, store and retrieve records.
- Developed efficient filing system to retrieve records quickly.
- Transferred inactive records to storage to free up space and preserve history.
- Reception backup
Claims Assistant
Topa Insurance Co.
04.2005 - 02.2016
- Responsible for answering telephones, taking in new losses, setting up new claims in claim system, establishing initial reserves, sending out acknowledgement letters, order Police Reports, order coverage for examiner
- Responsible for updating court Calendar, Litigation Log, Arbitration Log and other reports in Excel.
Lead File Clerk
Topa Insurance Co.
07.2004 - 04.2005
- Receives and sorts incoming mail
- Coordinates and maintains log for Claim files sent to off site storage
- Submits order, receives and distributes supplies for department
- Responsible for training File Clerk
- Filing, faxes, and photocopying
- Scans and saves file documents
- Cross Trained: Data Entry, responsible for keying and printing claim checks into claim system
- Inputting reserves changes, closures etc
- Also responsible for keying recovery checks into claim system.
File Clerk
Topa Insurance Co.
09.2003 - 07.2004
- Assist Lead File Clerk in the maintenance of on and off-site storage area for closed claims files
- Pulls and delivers files to appropriate persons
- Files 'drop file' and documents as requested.
File Clerk
USC Medical Records
08.2001 - 09.2003
- Ensure that proper documentation is in medical record chart
- Copy medical records for patients
- Answers phone call requesting medical records
- Filing and faxing documents.
Education
Associate of Arts - Health Information Technology
East Los Angeles College
Monterey Park, CASkills
- Filing System Organization
- Clerical Skills
- Document Analysis
- Numeracy Skills
- Attention to Detail
- Office Equipment Operation
- Organizational Skills
- Time Management
Additional Information
Girl Scout and LAUSD Parent Volunteer
Timeline
Records Clerk
Archer Norris LLP
09.2018 - 10.2019
Claims Assistant
Topa Insurance Co.
04.2005 - 02.2016
Lead File Clerk
Topa Insurance Co.
07.2004 - 04.2005
File Clerk
Topa Insurance Co.
09.2003 - 07.2004
File Clerk
USC Medical Records
08.2001 - 09.2003
Associate of Arts - Health Information Technology
East Los Angeles College
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