Summary
Overview
Work History
Education
Skills
Timeline
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Jeannette Alvarez Delvalle

Elizabeth ,NJ

Summary

  • Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives.
  • Diligent about monitoring shrinkage.
  • Focused on driving revenue growth with proactive and strategic approaches.
  • Driven manager skilled in providing creative solutions to customer complaints. Trains retail associates on sales techniques and customer engagement.
  • Strong leader and problem-solver dedicated to streamlining operations.

Overview

17
17
years of professional experience

Work History

Interim Store Manager

Kipling-VF
10.2014 - Current


  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Hired, trained and managed team of 10+ associates, including evaluating performance
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Shared product knowledge with customers and team made personal recommendations, which boosted upselling and cross-selling.
  • Enforced adherence to policies, standards and security protocols.

Sales Lead

Lane Bryant Outlet
10.2009 - 07.2016


  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Assumed positions of associate and assistant manager before promotion to interim
  • Completed series of training sessions to advance from Assistant Manager to Store Manager.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed sales, reconciled cash, and made bank deposits while performing store opening and closing duties.

Sales Lead

Levis
03.2007 - 09.2012
  • Reviewed inventory and sales records, tracked trends, and reported on activities to senior management for use in key decision-making.
  • Oversaw the entire stock management process, including receiving incoming merchandise, shelf replenishment, and shrinkage control.


Education

Some College (No Degree) - Phycology

Elizabeth High School
Elizabeth, NJ
06.2007

Skills

  • Store opening and closing procedures
  • Employee supervision and motivation
  • Retail inventory management
  • Customer Service
  • Team-oriented
  • Outstanding communication skills
  • Staff training and development
  • Accurate cash handling
  • Employee training
  • Inventory control
  • Operational budgeting
  • Fluent in Spanish ,Portuguese
  • Beginner in tagalog

Timeline

Interim Store Manager

Kipling-VF
10.2014 - Current

Sales Lead

Lane Bryant Outlet
10.2009 - 07.2016

Sales Lead

Levis
03.2007 - 09.2012

Some College (No Degree) - Phycology

Elizabeth High School

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Jeannette Alvarez Delvalle