Jeannette Alvarez Delvalle
Elizabeth ,NJ
Summary
- Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives.
- Diligent about monitoring shrinkage.
- Focused on driving revenue growth with proactive and strategic approaches.
- Driven manager skilled in providing creative solutions to customer complaints. Trains retail associates on sales techniques and customer engagement.
- Strong leader and problem-solver dedicated to streamlining operations.
Overview
17
17
years of professional experience
Work History
Interim Store Manager
Kipling-VF
10.2014 - Current
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Hired, trained and managed team of 10+ associates, including evaluating performance
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Updated store pricing, signage and merchandising based on current promotions.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Shared product knowledge with customers and team made personal recommendations, which boosted upselling and cross-selling.
- Enforced adherence to policies, standards and security protocols.
Sales Lead
Lane Bryant Outlet
10.2009 - 07.2016
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Assumed positions of associate and assistant manager before promotion to interim
- Completed series of training sessions to advance from Assistant Manager to Store Manager.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Managed sales, reconciled cash, and made bank deposits while performing store opening and closing duties.
Sales Lead
Levis
03.2007 - 09.2012
- Reviewed inventory and sales records, tracked trends, and reported on activities to senior management for use in key decision-making.
- Oversaw the entire stock management process, including receiving incoming merchandise, shelf replenishment, and shrinkage control.
Education
Some College (No Degree) - Phycology
Elizabeth High School
Elizabeth, NJ06.2007
Skills
- Store opening and closing procedures
- Employee supervision and motivation
- Retail inventory management
- Customer Service
- Team-oriented
- Outstanding communication skills
- Staff training and development
- Accurate cash handling
- Employee training
- Inventory control
- Operational budgeting
- Fluent in Spanish ,Portuguese
- Beginner in tagalog
Timeline
Interim Store Manager
Kipling-VF
10.2014 - Current
Sales Lead
Lane Bryant Outlet
10.2009 - 07.2016
Sales Lead
Levis
03.2007 - 09.2012
Some College (No Degree) - Phycology
Elizabeth High School