Jeannette Atwater
Durham,NC
Summary
Skilled Deli Manager highly effective at training, team leadership and customer service. Enthusiastic about increasing business and maximizing customer satisfaction. Prepared for a new position with additional responsibility and the chance to grow as a retail professional.
Goal-focused retail professional knowledgeable about operating deli equipment safely. Successful at following health code requirements for food handling, storage and daily operations. Experienced professional adept at leading department with disciplined and efficient approach.
Seasoned supervisor in food preparation and serving with background in overseeing fast-paced kitchen and dining operations. Skilled in staff training, inventory management, and ensuring compliance with health and safety regulations. Known for improving service delivery through effective team leadership and workflow optimization. Successfully enhanced customer satisfaction by streamlining processes for quicker and more efficient service.
Motivated professional focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking.
Overview
23
23
years of professional experience
Work History
Deli Manager
Food Lion
Durham, Nc
08.2022 - Current
- Supervised daily deli operations and maintained food safety standards.
- Trained and mentored staff on product preparation and customer service techniques.
- Managed inventory levels, ensuring fresh products were always available for customers.
- Coordinated scheduling to optimize team efficiency during peak hours.
- Developed appealing product displays to enhance customer experience and drive sales.
- Implemented cost control measures to minimize waste and improve profitability.
- Ensured compliance with health regulations through regular inspections and staff training.
- Collaborated with suppliers to source high-quality meats and cheeses for the deli offerings.
- Trained new employees on proper food handling techniques and safety regulations.
- Ordered necessary deli supplies to maintain stock levels.
- Monitored daily sales reports to maximize profitability.
- Supervised deli staff to ensure efficient customer service.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Resolved customer complaints in a professional manner.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Addressed employee performance issues promptly while also providing feedback and coaching as needed.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
- Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
- Established policies and procedures for the safe storage and rotation of food products.
- Reduced costs by controlling portion sizes and eliminating all types of waste.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Monitored temperatures of prepared food and cold-storage areas.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw food preparation, production and presentation according to quality standards.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Explained goals and expectations required of trainees.
- Delegated work to staff, setting priorities and goals.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Distributed food to service staff for prompt delivery to customers.
Target
Customer lead
Durham, Nc
05.2013 - 09.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Customer Service Office Assistant
Food Lion
Carrboro, North Carolina
04.2002 - 09.2010
- Supervised customer service team to enhance service quality and efficiency.
- Developed training programs for new staff on customer interaction techniques.
- Implemented feedback systems to gather customer insights and improve services.
- Coordinated schedules and shift assignments for optimal team performance.
- Resolved customer complaints by providing effective solutions and support.
- Monitored staff performance to ensure adherence to company policies.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted customers with inquiries and product selections efficiently.
- Managed inventory levels and restocked shelves as needed.
- Processed customer transactions accurately and promptly at checkout.
- Maintained cleanliness and organization of the customer service area.
- Collaborated with team members to resolve customer complaints effectively.
- Trained new staff on company policies and customer service protocols.
- Enhanced product knowledge to provide better assistance to customers.
- Supported promotional activities by setting up displays and signage effectively.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase customer satisfaction ratings.
- Maintained accurate records of customer interactions and transactions.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Handled cash register operations and maintained proper cash levels.
- Processed payments and refunds for customers.
- Verified accuracy of promotional material displayed in store.
- Performed administrative tasks such as faxing, mailing, copying.
- Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.
- Answered telephones, directed calls, and took messages.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Copied, sorted and filed records of office activities and business transactions.
- Typed, formatted and edited correspondence and other documents.
- Completed and mailed contracts, invoices or checks.
Education
Bertie High School
Skills
- Inventory management
- Food safety compliance
- Staff training
- Cost control measures
- Customer service excellence
- Merchandising strategies
- Supplier collaboration
- Team scheduling
- Performance coaching
- Time management
- Leadership development
- Data analysis
- Employee supervision
- Task delegation
- Ordering supplies
- Customer service
- Customer complaint handling
- Multitasking
- Order processing
- Quality control
- Hiring and onboarding
- Cross-training
- Work area inspection
- Team leadership
- Communication skills
Personal Information
Timeline
Deli Manager
Food Lion
08.2022 - Current
Target
Customer lead
05.2013 - 09.2022
Customer Service Office Assistant
Food Lion
04.2002 - 09.2010
Bertie High School