Jeannette Barrera-Nazario
Altamonte Springs,FL
Summary
Results-driven Management professional with 15 years of experience in operations, administration management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Overview
14
14
years of professional experience
1
1
Certification
Work History
US National Administration Manager
JJ's Waste & Recycling, LLC
Orlando, FL
09.2021 - Current
- Managed the recruitment process by sourcing candidates, conducting interviews and onboarding new hires.
- Developed and implemented administrative & operational procedures and systems to improve accuracy and efficiency.
- Ensured compliance with organizational policies and procedures as well as applicable laws and regulations.
- Provided guidance to staff on administrative issues such as payroll processing, employee benefits administration.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Supervised daily operations of the administrative team to ensure timely completion of tasks.
- Conducted performance reviews for administrative staff members to identify areas of improvement.
- Reviewed incoming emails and responded accordingly within established timelines.
- Resolved complex problems related to administrative processes in a timely manner.
VP of Operations & HR
AWPRx, LLC
Longwood , FL
05.2018 - 06.2021
- Developed policies and procedures relating to pharmacy benefits management operations.
- Analyzed utilization data to identify trends in drug spending, identifying opportunities for savings and improved quality of care.
- Negotiated contracts with pharmaceutical manufacturers to secure discounts on medications.
- Evaluated requests for new drugs or changes to existing formularies based on clinical efficacy, safety, cost-effectiveness, and patient access needs.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Created detailed reports on the performance of individual departments within operations.
Operations & Training Manager
AWPRx, LLC
Longwood, FL
01.2014 - 05.2018
- Promoted to effectively lead operations with a focus on improving employee performance and development. Also responsible for managing client implementation process and ensuring retention of key accounts.
- Created and maintained detailed training manuals, presentations, and other materials for use in operational trainings.
- Conducted regular assessments to identify areas of improvement in operational processes and protocols.
- Provided ongoing feedback to staff on their performance during operational trainings.
- Maintained records of employee participation in operations trainings as well as evaluation results.
- Advised senior management on ways to improve the overall efficiency of operations training activities.
- Collaborated with management to align on strategy and communication of content.
Accounting Manager
AWPRx, LLC
Longwood, FL
10.2012 - 01.2014
- Managed accounting team with improved efficiencies in payroll, accounts payable and receivable, and billing operations; reduced the amount of aggregate process errors.
- Monitored cash flow, prepared bank reconciliations, and managed accounts payable and receivable functions.
- Researched complex accounting issues and provided solutions to management team.
- Ensured timely payment of invoices from vendors or suppliers according to contractual agreements.
Call Center Manager
AWPRx, LLC
Longwood, FL
05.2010 - 10.2012
- Supervised call center operations on behalf of company with direct accountability for day-to-day inbound and outbound activity and quality control. Also, oversaw billing review and repricing department.
- Created and implemented procedures for handling customer inquiries and complaints.
- Resolved escalated customer complaints in an efficient manner while maintaining positive relationships with clients.
- Developed and maintained a team of call center representatives to meet performance standards.
- Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
- Provided coaching on best practices in customer service techniques to improve quality of interactions with customers.
- Developed training materials for new hires on how to handle different types of calls effectively.
Education
IFREC, Real Estate Sales Associate
Orlando01-2004
BBA - Business
ST. Johns University
New York01-1993
Salesforce Training Course, Admin Essentials
Skills
Professional Skills
- Leadership
- Strategy Development
- Operations Management
- Project Management
- Human Resources
- Accounting
- Billing & Payroll
- Account Management
- Client Implementation
- Customer Success
- Training & Development
- Problem-Solving
- Communication
- Documenting & Reporting
- Data Analysis
Technology Skills
- Salesforce
- Microsoft Outlook
- Google Drive
- Spreadsheets
- PowerPoint
- Navusoft
- Quip
Professional Traits
- Adaptability
- Flexibility
- Attention to Detail
- Organization
- Judgement
- Initiative
- Reliability
Certification
- IFREC, Real Estate Sales Associate Licenes
- Notary Public State of Florida
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
US National Administration Manager
JJ's Waste & Recycling, LLC
09.2021 - Current
VP of Operations & HR
AWPRx, LLC
05.2018 - 06.2021
Operations & Training Manager
AWPRx, LLC
01.2014 - 05.2018
Accounting Manager
AWPRx, LLC
10.2012 - 01.2014
Call Center Manager
AWPRx, LLC
05.2010 - 10.2012
IFREC, Real Estate Sales Associate
BBA - Business
ST. Johns University
Salesforce Training Course, Admin Essentials
- IFREC, Real Estate Sales Associate Licenes
- Notary Public State of Florida
Similar Profiles
Dustin ThomasDustin Thomas
Heavy Diesel Mechanic at JJ's Waste & RecyclingHeavy Diesel Mechanic at JJ's Waste & Recycling
Fady ( Fred) HaddadFady ( Fred) Haddad
Truck Driver at JJ's Waste & RecyclingTruck Driver at JJ's Waste & Recycling
John ThomasJohn Thomas
President at Waste & Recycling Solutions LLCPresident at Waste & Recycling Solutions LLC