Jeannette Bart Rees
Cochran
Summary
Motivated business professional bringing 10+ years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members.
Developed critical decision-making and strategic planning skills in fast-paced business environment. Proven ability to manage projects and lead teams efficiently, ensuring effective outcomes. Looking to transition into new field, leveraging these transferable skills to drive success in collaborative and innovative setting.
Energetic and empathetic individual with natural ability to connect with and support clients. Possesses solid understanding of client assessment and resource coordination, coupled with strong communication and organizational skills. Committed to making positive impact by effectively managing cases to improve client outcomes.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Knowledgeable Instructor making complex concepts easier to understand while challenging students to think critically. Monitored student progress and adjusted instruction as needed. Familiar with different assessments and pedagogical methods to help gauge understanding and learning.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Business Owner
Lillybug Enterprises
09.2018 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating equipment, insurance, and required FMCSA protocols.
Case Manager
MGCAA
04.2024 - 11.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Participated in community events to promote services and engage with public.
- Developed and implemented training programs for staff.
Indigent Patient Advocate
MGCAA
04.2024 - 11.2024
- Answered incoming calls, scheduled appointments and filed free prescription assistance forms.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Entered details into computer systems and managed database of information.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Monitor patient prescription medications and request refills as necessary.
- Provided excellent customer service to patients.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Educated patients on available resources and community programs, increasing their access to needed services.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Established relationships with community partners which improved access for underserved populations.
Professional Driver
EPO/Panther/Beimel/Ricochette Transport
09.2013 - 03.2018
- Improved customer satisfaction by providing timely and efficient transportation services.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Kept completely clean driving record with no reportable incidents.
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
- Reduced vehicle downtime by performing regular maintenance checks, identifying issues early on, and resolving them proactively.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays for passengers.
- Operated Triaxle, Box, and Straight Truck while following all safety protocols and procedures as outlined by FMCSA.
- Maintained CDL with Tanker, Airbrake, and Hazmat endorsement without lapse.
Director, Assistant Director, Instructor
Triangle Tech
07.1997 - 09.2007
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Increased operational efficiency, reviewing and optimizing departmental workflows.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Boosted student performance by providing individualized support and targeted feedback.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Prepared quizzes, tests and examinations to gauge how well students were learning CADD, Residential, and Commercial/Industrial Building Design.
Education
Master of Science - Psychology
UAGC
Chandler, AZ12-2025
Bachelor's - Psychology
University of Arizona Global Campus
Chandler, AZ03-2024
Associate of Technology - CADD And Residential/Commercial Design
Triangle Tech
DuBois, PA02-1990
Skills
- Professionalism
- Customer service
- Strong communication skills
- Proactive problem-solving
- Resource utilization
- Time management
- Computer skills Microsoft Office
Accomplishments
- Recognized as a consistently helpful and supportive professional by patients and staff alike.
- Achieved College Degrees by completing all classroom requirements with accuracy and efficiency.
- Golden Key Honor Society
- Reality U - 8th grade program volunteer
Certification
CPR/First Aid for Adults and Infants
Certificate for Therapeutic Art and Happiness Life Coach
CDL Tanker/AirBrake/Hazmat
TSA Background Approval
Languages
English
Professional Working
Timeline
Case Manager
MGCAA
04.2024 - 11.2024
Indigent Patient Advocate
MGCAA
04.2024 - 11.2024
Business Owner
Lillybug Enterprises
09.2018 - Current
Professional Driver
EPO/Panther/Beimel/Ricochette Transport
09.2013 - 03.2018
Director, Assistant Director, Instructor
Triangle Tech
07.1997 - 09.2007
Master of Science - Psychology
UAGC
Bachelor's - Psychology
University of Arizona Global Campus
Associate of Technology - CADD And Residential/Commercial Design
Triangle Tech