Jeannette Bowman
Sweeny,TX
Summary
Driven by a results-focused approach, I leveraged my venipuncture expertise and exceptional communication abilities at CHI St. Lukes Health Brazosport to enhance patient care and improve specimen handling accuracy. My leadership in staff management and patient relations significantly boosted team performance and patient satisfaction, showcasing my ability to meet critical healthcare standards.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Phlebotomist
CHI St. Lukes Health Brazosport
05.2012 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Verified patients' identification for proper sample collection.
ECG Technician
CHI St. Lukes Health Brazosport
03.2010 - 11.2010
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Communicated with healthcare workers and physicians concerning test results.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Educated patients on testing and preparation steps prior to procedure.
- Monitored patient activity during stress test to record data.
- Scheduled patients for testing and conducted follow up calls to confirm and answer questions.
- Ensured compliance with regulatory standards by adhering to established guidelines for quality control measures in ECG testing.
- Enhanced patient care by accurately performing and interpreting ECG tests.
- Improved overall patient satisfaction ratings through consistent delivery of high-quality care during all phases of the ECG process.
- Developed strong rapport with patients from diverse backgrounds, demonstrating empathy and sensitivity to individual needs.
- Ensured patient safety and comfort during procedures by providing clear explanations and answering questions.
Production Assistant
B.M.W. Inc.
09.2007 - 11.2008
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Boosted overall team morale through proactive problem-solving and open communication practices.
- Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Provided reliable administrative support for the production team, enabling efficient task completion.
- Developed positive relationships with vendors and suppliers, optimizing collaboration and quality of materials received.
- Aided in achieving project goals through active participation in team meetings and collaborative brainstorming sessions.
- Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
- Reviewed activities for production team to complete tasks on time.
- Maintained a safe and clean work environment, contributing to overall team productivity.
Area Teller Supervior
Internationa Bank Of Commerce
02.2003 - 09.2007
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Certificate of Completion - EKG Tech
Brazosport College
Lake Jackson, TX11.2010
Certificate of Completion - Medical Assisting
Brazosport College
Lake Jackson, TX08.2010
Skills
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA Compliance
- Patient confidentiality
- Venipuncture Expertise
- Blood collection techniques
- Specimen labeling procedures
- Communication abilities
- Blood culture collection
- Patient support
- Capillary puncture
- Specimen Preparation
- Medical terminology knowledge
- Infection Control
- Pediatric phlebotomy
- Patient preparation
- Syringe method
- Sample storage
- Geriatric phlebotomy
- Skin puncture
- Hemoglobin Testing
- Staff Management
- Attention to Detail
- Customer Service
- Specimen Collection
- Butterfly Venipuncture
- Finger Stick Method
- Team Leader
- Staff Phlebotomy Training
- Patient Monitoring
- Glucose Screening
- Relationship Building
- Patient Relations
Certification
- PT - Phlebotomy Technician
Timeline
Phlebotomist
CHI St. Lukes Health Brazosport
05.2012 - Current
ECG Technician
CHI St. Lukes Health Brazosport
03.2010 - 11.2010
Production Assistant
B.M.W. Inc.
09.2007 - 11.2008
Area Teller Supervior
Internationa Bank Of Commerce
02.2003 - 09.2007
Certificate of Completion - EKG Tech
Brazosport College
Certificate of Completion - Medical Assisting
Brazosport College
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