Summary
Overview
Work History
Education
Skills
Accomplishments
Education and Training
Languages
Timeline
Hi, I’m

Jeannette Brewster

Amityville,NY

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.

Results-oriented professional prepared for role in collections. Skilled at managing overdue accounts and implementing collection strategies that enhance recovery rates. Known for excellent collaboration and adaptability, ensuring seamless team operations and goal attainment. Proficient in communication and problem-solving, valued for reliability and flexibility.

Overview

20
years of professional experience

Work History

NetTel USA

Collections Representative
08.2024 - 01.2025

Job overview

  • Processed payments and contracts on accounts.
  • Counseled debtors on payment options and arranged installment agreements.
  • Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
  • Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
  • Handled 30 + outbound and inbound calls daily with goal of collecting owed debt.
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

North Babylon School District

Cafeteria Aide
02.2020 - 08.2024

Job overview

  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Implemented portion control practices in meal service operations, optimizing resource utilization without compromising quality.
  • Followed strict health code regulations while handling food items to minimize risks of contamination or illness outbreaks among patrons.
  • Streamlined food assembly processes through effective organization of trays, utensils, condiments stations for ease of access.
  • Helped Children in Grades Pre-K to 5th Grade during lunch hours,provided them with assistance as needed in the cafeteria.

Tri Community youth agency

Lunch Aide
05.2018 - 04.2019

Job overview

  • Performed work to top standards, proving best service for students, employees and school visitors.
  • Made sure kids were seated at there assigned tables and also made sure they got there food
  • monitored kids as they came for lunch and also monitored them while heading to the next class for activities

Department of Labor

Clerk/Typist
03.2017 - 04.2018

Job overview

  • Converted paper documents into digital files and added documents into database systems.
  • Organized and maintained both physical and digital filing systems to establish sortation standards.
  • Applied shorthand techniques to improve speed and accuracy of documents.
  • Performed clerical work, including typing, proofreading, computer inputting, filing, checking and recording information on records.
  • Answered telephone to facilitate general information in response to public or office inquiries.
  • Sorted and filed documents to predetermined classification, maintaining alphabetical, index and cross-referenced files.
  • Typed data from rough drafts and notes to create final copies of materials.
  • Accurately entered data in numerical and alphabetical order.

Kmart, Sears Holding

Cashier
04.2010 - 06.2012

Job overview

  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Assisted customers with account updates, new service additions and promotional offers.

Adecco

Data Entry Clerk
09.2008 - 05.2009

Job overview

  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Reviewed and updated account information in company computer system.
  • Proofread documents and edited materials to correct grammar and spelling mistakes.
  • Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.

Rainbow Shops

Cashier,Merchandise Assist
12.2007 - 07.2008

Job overview

  • Kept work areas professional, organized and clean.
  • Operated cash register, collected payments and provided accurate change.
  • Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
  • Greeted store customers, offered assistance and thanked each for patronage.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Printed labels and tags for for-sale merchandise.
  • Constructed aisle displays and arranged end caps to promote specific products.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.

JCPenney

Cashier
03.2005 - 10.2007

Job overview

  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.

Education

Amityville Memorial High School
Amityville, NY

High School Diploma
06.2005

University Overview

Nassau Community College
Garden City, NY

Some College (No Degree)

University Overview

Skills

  • Guest service
  • Customer seating
  • Excellent spelling skills
  • Proofreading and editing
  • Data entry experience
  • Data entry
  • Communication
  • Organization
  • Clerical
  • Cash register operation
  • Working collaboratively
  • Team management
  • People skills
  • Multitasking
  • Customer service
  • Assertiveness
  • Friendly voice
  • Payment arrangements
  • Great phone demeanor
  • Active listening
  • Call center experience
  • Sales experience
  • Outbound calling
  • Collections
  • Account review
  • Credit and collections

Accomplishments

Accomplishments
  • Documented and resolved overdue balances which led to great results.

Education and Training

Education and Training
other,other

Languages

English
Full Professional

Timeline

Collections Representative
NetTel USA
08.2024 - 01.2025
Cafeteria Aide
North Babylon School District
02.2020 - 08.2024
Lunch Aide
Tri Community youth agency
05.2018 - 04.2019
Clerk/Typist
Department of Labor
03.2017 - 04.2018
Cashier
Kmart, Sears Holding
04.2010 - 06.2012
Data Entry Clerk
Adecco
09.2008 - 05.2009
Cashier,Merchandise Assist
Rainbow Shops
12.2007 - 07.2008
Cashier
JCPenney
03.2005 - 10.2007
Nassau Community College
Some College (No Degree)
Amityville Memorial High School
High School Diploma
Jeannette Brewster