Summary
Overview
Work History
Education
Skills
Key Qualifications
Volunteer Experience
References
Affiliations
References
Timeline
Generic

Jeannette Calzada-Sebastiano

Gresham

Summary

Results-driven Leader with a strong track record in guiding teams to meet project objectives. Expertise in planning, process optimization, and managing stakeholder relationships. Achievements include significant improvements in organizational efficiency and successful execution of performance-enhancing programs.

Overview

38
38
years of professional experience

Work History

Account Manger

Astronics - PECO
Clackamas
01.2025 - Current
  • Managed client accounts and cultivated strong relationships with key stakeholders.
  • Facilitated communication between clients and internal teams to ensure seamless execution.
  • Participated in industry trade shows or networking events in order promote awareness of our brand among potential customers.
  • De-escalated customer issues by proposing alternative solutions promptly.
  • Provided technical support to clients as needed to enhance satisfaction.
  • Renewed existing accounts through relationship-building with clients.
  • Led cross-functional teams, addressing complex client needs collaboratively.
  • Coordinated operations aspect of the business unit by communicating expectations around productivity targets, deadlines.
  • Collaborated with various departments such as engineering, marketing, sales, finance, logistics in order to coordinate successful project launches within the organization.
  • Mentored staff to enhance skills, promote teamwork, and foster a positive work environment.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented process improvements to streamline operations and reduce delays.
  • Resolved conflicts between employees or departments when necessary by using effective problem solving techniques.

Inside Sales Representative

Astronics - PECO
Clackamas
03.2021 - 01.2025
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Delivered superior customer support to improve account retention rate.
  • Worked in conjunction with outside sales representative to maintain and grow product sales.
  • Contacted new and existing customers to discuss product and service solutions.
  • Collaborated with other departments to ensure successful implementation of sales initiatives.
  • Contributed ideas for improving internal processes related to sales operations.
  • Participated in trade shows and conventions to generate leads.
  • Solicited feedback from customers on product features and service levels.
  • Provided training sessions for new employees on company policies, procedures and best practices.
  • Assisted in the development of sales materials, including brochures and online content.
  • Coordinated with logistics team to ensure timely delivery of products to customers.
  • Supported planning and execution for product launches and promotions.
  • Assisted in organizing promotional events and tradeshows.
  • Updated web pages to reflect proactive strategies and engage customers.
  • Maintained the company's website by updating content regularly using WordPress CMS.
  • Optimized and prepared content to produce digital and printed collateral.
  • Proofread and finalized marketing communications and documentation prior to release.
  • Assisted in the design and development of brochures, flyers, and other print materials.
  • Participated in brainstorming sessions to generate new ideas for campaigns or initiatives.

Customer Service Representative

Astronics - PECO
Clackamas
06.2019 - 03.2021
  • Provided timely support for customer inquiries through multiple communication channels.
  • Resolved customer inquiries promptly while maintaining exceptional service quality.
  • Collaborated with cross-functional teams to efficiently address complex customer issues.
  • Identified areas for improvement in products and services based on customer feedback.
  • Ensured customers were informed of updates related to accounts or products.
  • Engaged customers to understand needs, resolve issues, and answer product questions.
  • Recommended improvements in service and billing methods to management to prevent future problems.
  • Worked with purchasing on inventory management to ensure availability of materials.

Customer Support Specialist

CleanFleet
Clackamas
01.2019 - 06.2019
  • Educated clients on drug testing processes and requirements.
  • Coordinated scheduling and logistics for DOT required testing appointments efficiently.
  • Utilized problem solving skills to resolve customer issues quickly and efficiently.
  • Ensured compliance with federal regulations concerning employee drug testing programs.
  • Coordinated communication between laboratories and drivers regarding test results.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Independent Insurance Agent

Aflac
01.2015 - 05.2018
  • Delivered professional presentations to employers, highlighting value of Aflac as voluntary benefit.
  • Conducted regular follow-ups to ensure client satisfaction and retention.
  • Collaborated with team members to enhance sales strategies and outreach efforts.
  • Utilized CRM software to track leads and manage client interactions effectively.
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Facilitated setup of Cafeteria 125 benefit plans for businesses.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.

Interim Human Resource Manager

Harbor Packaging, Inc
01.2013 - 09.2014
  • Ensured compliance with all legal and regulatory requirements in Human Resources.
  • Developed training programs for new staff on operational procedures.
  • Implemented paperless training metrics and supporting documentation to enhance efficiency.
  • Achieved 33% increase in measurable employee satisfaction scores through targeted initiatives.
  • Established and maintained effective safety program, reducing reportable incidents by 50%.
  • Formed safety team to investigate concerns, mentoring members on corrective actions.
  • Conducted employee satisfaction surveys to assess and improve workplace morale.

Purchasing/Commodity Manager

Harbor Packaging, Inc
06.2004 - 09.2014
  • Established and maintained purchasing procedures in compliance with ISO 9001 standards.
  • Managed supplier relationships to ensure competitive pricing and uphold quality standards.
  • Led contract negotiations with vendors to secure advantageous terms and conditions.
  • Streamlined procurement processes, significantly reducing lead times.
  • Facilitated staff training on best practices in commodity management.
  • Coordinated inventory replenishment levels to optimize stock availability.
  • Conducted supplier audits to evaluate qualification status and enforce compliance.
  • Generated supplier report cards to communicate performance strengths and areas for improvement.

Quality Assurance Manager

Harbor Packaging, Inc
06.1998 - 09.2014
  • Established and maintained quality procedures in accordance with ISO 9001 standards.
  • Implemented and sustained ISO certification across ISO 9001:1994, 2000, and 2008.
  • Led training sessions on quality standards and inspection techniques to enhance team proficiency.
  • Trained employees on standard operating procedures to ensure compliance and efficiency.
  • Collaborated with production teams to drive product quality initiatives and improvements.
  • Coordinated audits to verify adherence to industry regulations and internal standards.
  • Conducted internal and external audits for customers and third parties to maintain compliance.
  • Investigated discrepancies and customer complaints, identifying root causes and corrective actions.

Customer Service Representative

Harbor Packaging
06.1994 - 06.1998
  • Support sales representatives and customers.
  • Recommend appropriate solutions for call in customers.
  • Maintain customer inventory and appropriate min max to support customer needs and company strategies.
  • Identify customer concerns and insure appropriate resolution.

Front Office Trainer

Bay Shores Medical Group
06.1987 - 09.1993
  • Train all front office staff for multi-specialty medical group including but not limited to: receptionist, customer service, patient registration, medical records.
  • Train all staff to the 'Art of Caring' program with special focus on clear communication techniques and the value of warm fuzzies vs cold pricklies.
  • Liaison to Senior citizens in Medicare to HMO conversions.
  • Cover for all positions as needed.

Education

Bachelor of Science - Business Management

University of Phoenix
San Diego, CA
01.2003

Skills

  • Leadership and team management
  • Account management strategies
  • Cross-functional collaboration
  • Quality assurance systems and ISO 9001
  • Supply chain management
  • Purchasing and inventory management
  • Kanban methodologies
  • Auditing processes
  • Training needs assessment and development
  • Customer service excellence

Key Qualifications

  • Strong background in maintenance and management of quality assurance systems.
  • Experience in implementation, maintenance and management of QMS ISO 9001.
  • Strong background in management of Supplier Chain and purchasing functions.
  • Clear understanding of Inventory Management and Kanban processes.
  • Expertise in Auditing for improvement.
  • Expertise in identifying training needs and establishing appropriate training systems.
  • Strong leadership skills.
  • Exceptional customer service skills.
  • A passion for helping others.

Volunteer Experience

  • Poway Community Emergency Response Team, Disaster relief services, Community disaster preparedness, Educate community, Work in conjunction with American Red Cross in emergency shelter situations.
  • American Red Cross, Pillowcase preparedness project targeted to emergency preparedness in elementary age children., Red Cross certified First Aid CPR Instructor.
  • Volunteer with DAV supporting disable veterans and their families

References

Available upon request

Affiliations

  • Motorcyclist
  • Rose City VW Club
  • Hiking and Camping
  • Dog Mom

References

References available upon request.

Timeline

Account Manger

Astronics - PECO
01.2025 - Current

Inside Sales Representative

Astronics - PECO
03.2021 - 01.2025

Customer Service Representative

Astronics - PECO
06.2019 - 03.2021

Customer Support Specialist

CleanFleet
01.2019 - 06.2019

Independent Insurance Agent

Aflac
01.2015 - 05.2018

Interim Human Resource Manager

Harbor Packaging, Inc
01.2013 - 09.2014

Purchasing/Commodity Manager

Harbor Packaging, Inc
06.2004 - 09.2014

Quality Assurance Manager

Harbor Packaging, Inc
06.1998 - 09.2014

Customer Service Representative

Harbor Packaging
06.1994 - 06.1998

Front Office Trainer

Bay Shores Medical Group
06.1987 - 09.1993

Bachelor of Science - Business Management

University of Phoenix

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