Summary
Work History
Skills
Education Certifications
Proficiencies Skills
Accomplishments Special Projects
Timeline
Generic

Jeannette Charriez

St. Cloud,FL

Summary

Customer-oriented Sales Professional with 5 years of retaining top accounts and growing profit channels. Persuasive and self-motivated with expertise in relationship management, product development and pricing strategy. Well-versed in evaluating and revealing client needs to develop solutions. Excellent proficiency in strategic planning and cultivating partnerships. Fully bilingual in English and Spanish. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Sales Professional

Maschmeyer Concrete
  • Sell Ready-Mix Concrete and Concrete Block to customers
  • Efficiently identify prospective customers and projects
  • Establish new customer accounts and projects
  • Meet or exceed sales metrics and forecasted budget
  • Effective communication between departments; including customer service, accounting, and operations
  • Assist in collection of revenue and administration of accounts.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
  • Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships
  • Devised and implemented product strategies for filling market gaps and driving consistent sales
  • Increased profitability and enhanced sales delivery for all carriers and products by managing, training and recruiting top talent
  • Used customer insights to develop innovative sales strategies to increase sales
  • Built relationships with customers and community to promote long term business growth

Account Manager

Preferred Materials Inc.
  • Increased Ready Mix Concrete and related accessory KPIs each year since 2019: Annual Volume increased 51% for a three-year period
  • Annual Revenue increased from $9.8 million to $15.1 million; and Annual Margin enhancement of 42% for three-year period
  • Diversified my market segment to include DOT, Residential, and Commercial Builders; Residential and Commercial Subcontractors; and Local COD customers
  • Developed strong customer relationships by: Preparing accurate quotes from project specifications
  • Quickly and efficiently handled customer concerns
  • Maintaining an active call back log
  • Creating and pursuing clients through a Company Referral list created utilizing an existing customer
  • Developing and enhancing customer's product expertise
  • Maintaining a Billing Accuracy of over 99%
  • Ensured Health & Safety standards were met by complying with legislation, implementing company policies, and promoting a safe work environment.

Shop Coordinator/Buyer

  • Responsible for supply chain management, including: Entering purchase order requests from construction and plants and equipment personnel in the P2P system Proactis
  • Working closely with field personnel through email and/or phone to attain purchase order requests and signed packing slips
  • Developing an efficient and accurate system for monitoring all open purchase orders
  • Delivering a weekly purchase order report to management indicating the vendor invoice number for all closed purchase orders; and Working with the inventory management team to ensure that all deliveries satisfied the assigned purchase orders and reported any back-ordered or missing products
  • Communicated with both internal and external customers regarding the parts order status via telephone and/or email
  • Actively pursued and obtained return authorizations from vendors to facilitate warranty returns
  • Assisted the Supply Chain Manager with maintaining proper inventory levels of materials used on a regular basis.

Procurement Inventory Analyst

Prestige Concrete Products
  • Assisted Regional Managers with mid-month inventory reconciliation by investigating, analyzing and resolving discrepancies arising from SAP variances with physical counts
  • Ensured timely and accurate production, consumption, and inventory data was entered into SAP
  • Provided multiple stakeholder reports measuring business performance including Prestige R-M/Gunite/Block)
  • Reviewed documents for completion and correct information, and validated paper delivery tickets or scanned images received from plants against data loaded into SAP via TxShuttle, as necessary
  • Corresponded with and assisted business personnel (Production, Finance, A/P, Tech Services, and others) with inventory and production queries
  • Reviewed KPI's daily and balances m3/yd3 where discrepancies are found.

Procurement Clerk

  • Maintained an orderly procurement system by: Ensuring timely document retrieval (as requested) and complying with record retention policies
  • Creating purchase orders within SAP from the Purchase requisition documents created in SAP; and Updating vendor and requestors with the P.O
  • Number for ordering, receiving, and vendor remittance for payment
  • Corresponded with and assisted internal customers with purchasing and receiving document queries
  • Liaised with Supply Chain Buyers to create routine increases to POs for existing materials (as needed) and to create new POs or additions to existing POs for new materials received by Plants when Plant operations failed to request a proper PO set-up in advance
  • Monitored incoming invoices for PO line-item accuracy and initiated partial returns or re-directs to ensure that Plant inventory levels were correct
  • Analyzed and resolved SAP transaction errors
  • Managed Capex P.O
  • Entry and assisted Finance in the reporting of job status through capex projects.

Assistant Project Manager

Sir Construction & Renovations, Inc.
  • Registered company, filled in relevant documentation, obtained insurance, and established policies to form the company
  • Facilitated the definition of project missions, goals, tasks, and resource requirements
  • Resolved conflicts within and between projects or functional areas; developed methods to monitor project or area progress; and provided corrective supervision as necessary
  • Assembled project staff and provided feedback regarding their technical or functional development and performance and terminated staff's involvement on the project or projects as needed
  • Managed project budget and resource allocation
  • Facilitated the definition of service levels and customer requirements
  • Interacted regularly with existing or potential clients to determine their needs
  • Worked cross-functionally to solve problems and implement changes
  • Prepared estimates and invoices and collected payments.

Administrative Assistant

Ronald McDonald's Foundation
  • Acted as a liaison between restaurants, family rooms in the hospitals and the Ronald McDonald House, which included: Coordinating the fund-raising events for the charity, and increasing donations and sponsors
  • Managing and leveraging relationships with and negotiating with suppliers and vendors during event planning to ensure cost-effective services
  • Provided bookkeeping services including management of: Monthly bookkeeping, canisters, income, and revenues reports
  • Employees benefit and payroll
  • Events billing, payroll processing, bank deposits and reconciliation
  • Managed all permits and government reports
  • Lead and/or participated in cross-functional teams, tasks forces or councils to create synergy within departments to identify resources to improve revenues
  • Miscellaneous clerical office work includes drafting letters and emails, mailing, record keeping, filing, and office inventory.

Skills

    • Sales and Marketing Strategies
    • Lead Generation
    • Sales Expertise
    • Business Development
      • Point of Sale Operation
      • Account Management
      • Sales Forecasting
      • Lead Prospecting

Education Certifications

  • University of Phoenix, Bachelor of Science in Business with Operations Management , 2023, Present, 2024
  • Colorado Technical University, Bachelor of Science in Business Administration/Logistics and Supply Chain Management, 111.50 of 180
  • Operational Procurement Excellence Workshop, 2018
  • Quick Base-Buyer Benefits, 2019

Proficiencies Skills

  • Over fifteen (15) years of professional experience in an office and field environment.
  • Excellent communication skills at all organizational levels in both English and Spanish.
  • Proficient in SAP, Octacom, Winshutte, ARIBA, QuickBooks, Proactis, CMMS, InField.
  • Knowledgeable in Microsoft Suite including Outlook, Word, Excel, and PowerPoint
  • Literate with computer software including QuickBooks, Proactis, Quote to Cash, ViewPoint, and Command, Sales Force and Mobiles Sales.

Accomplishments Special Projects

  • Created and implemented a process to manage a database for all active vendor and assigned year purchase orders (2015-2017)
  • Created and implement a process to manage a streamline for inventory processes and created a step by step process manual (2016-2017)
  • Recruitment Assignment Puerto Rican Ready Mix Drivers & Gunite (2019)
  • Obtained Blueprint and Specification Specialist certification (2019)
  • NAWIC Representative for Greater Orlando, and Member of the Greater Orlando Diversity, Equity and Inclusion committee (2020 – present)
  • 2023 CRH Employee Retention Workstream
  • Nominated NRMC 2023 Developing Industry Leaders (DIL) Program

Timeline

Sales Professional

Maschmeyer Concrete

Account Manager

Preferred Materials Inc.

Shop Coordinator/Buyer

Procurement Inventory Analyst

Prestige Concrete Products

Procurement Clerk

Assistant Project Manager

Sir Construction & Renovations, Inc.

Administrative Assistant

Ronald McDonald's Foundation

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Jeannette Charriez