JEANNETTE CINTRON
New York,New York
Summary
Data-driven,goal-oriented professional with over 20 years of service & administration experience in the healthcare industry. Passionate about quality patient care through strong communication & organizational practices.
Fluently speaking/writing in English & Spanish.
Certified (1).Phlebotomist (NPA),(2) BLS,and (3)Vaccines for Children Training (AZ).
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Clinical Lead
Village Medical, Primary Care Internal Medicine
Tucson, Az
03.2022 - 09.2022
- Ensured on boarding and orientation of new clinical staff and managed ongoing training and development needs.
- Managed clinical staffing assignments with practice manager and worked in patient facing clinical role as needed.
- Updated patients' charts in EMR with encounter information, and orders.
- Assisted in clinical competency of candidates by participating in recruitment, and hiring process for clinical position in collaboration with practice manager, vaccine, and medication levels and order appropriately
- Ensured medical emergency equipment maintained and ready when needed.
- Provided office supervision in absence of practice manager.
- Assisted provider in delivery of patient care and collaborate with provider to resolve all emergent patient or clinical issues in timely manner.
- Monitored patients schedules and clinical inboxes to ensure patient needs addressed in timely manner
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Carried out day-day-day duties accurately and efficiently.
- Perform POCT Testing in office Hb A1c, Glucose finger stick, Rapid Strep, Flu, Covid , UA
- Maintained POCT binder
- Assisted in specimen processing to ensure proper specimen collection and integrity
- Measure Vital signs, Ear Lavage, Proficient in Phlebotomy, Administered injections, suture removal, EKG, Spirometry
- Performed quality controls daily/ weekly /calibration
- Maintained AED log
Clinical Assistant- Primary Care Internal Medicine
Mount Sinai Hospital
New York, NY
08.2017 - 03.2022
- Mentored and trained newly hired clinical staff
- Evaluated job performances of clinical personnel
- Entered orders into electronic EMR system and prepared prescriptions refill requests on behalf of provider for review and approval by ordering physicians
- Responsible for inventories, ordered / re-stocked medical supplies as applicable
- Maintained logging system as required for refrigeration of medications, point of care testing, or others as needed
- Checked expiration dates on all medications and medical supplies disposing appropriately as per institution policy
- Managed Providers in-basket in Epic
- Performed EKG, measure vital signs
- Performed proficient phlebotomy skills duties
- Processed yearly state proficiency samples
- Scheduled all follow up visits
- Processed all Point of care testing such as :HbA1c, HCG pregnancy , UA, Strep test
- Sanitized, restocked and organized exam rooms and medical equipment.
- Yearly rectified all staff on all POCT Competency Assessment
Senior Medical Assistant - Orthopedics
Mount Sinai Hospital
New York, NY
09.2015 - 08.2017
- Managed patient schedules and organized patient flow
- Assisted patients as needed with walking, transferring, dressing, collecting and processing specimens and point of care testing, preparing for exams, etc.
- Assisted physicians with various procedures, such as: cast removal, suture removal. Assisted in orthotic casting.
- Measured vital signs, relays instructions to patients and or families, answers phone calls and provided patient information.
- Entered orders into electronic medical record (EMR) system and prepared prescription refill requests on behalf of physician for review and approval by ordering physicians
- Uploaded patients MRI, X-rays disc in Life Image
- Maintained and ordered supplies.
- Checked expiration dates on all medications and medical supplies disposing appropriately as per institution policy.
- Performed proficient phlebotomy duties.
- Scheduled and registered patients demographic and insurance information.
Clinical Medical Assistant Supervisor
Mount Sinai Hospital, Ruttenberg Treatment Center
New York, New York
12.2012 - 09.2015
- Responsible for supervising 38 medical assistants
- Studied and identified areas of improvement for office performance
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Managed day-to-day operations by providing daily assignments, coordinated schedules for medical assistant staff
- Evaluated employee performance and coached and trained to improve weak areas.
- Evaluated and anticipated needs for each clinical practice/clinical area with particular attention to patient census
- Performed annual evaluations and reviewed large staff of employees. Assisted in implementation of best practices and communicating new practice or change in practice
- Input monthly data into nursing quality database
- Managed day-to-day operations of office practice with supervision, hiring, training, discipline and discharge of all subordinate personnel
- Payroll and billing charges review as appropriate
- Worked with manager to review office practice operations and assisted in
- Creation and revision of policies and procedures
- Reviewed office performance and identified areas of improvement.
- Assisted management in creation of reports and projects as assigned.
- Maintained currency in all applicable computer programs for coverage and training of subordinate staff.
Lead Medical Assistant -Hematology Oncology
Mount Sinai Hospital, Ruttenberg Treatment Center
New York, New York
09.2001 - 12.2012
- Oversaw junior medical assistants in performance of specific duties including checking orders for laboratory specimens using proper procedures for correctly identifying patients, preparing patients for specimen collection, correctly procuring specimens, labeling them properly and initiating specimen transport as appropriate
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Assisted physicians and nurses with clinical procedures.
- Maintained medical supplies as necessary .
- Managed chart to ensure information is completed and filed appropriately using EMR system
- Established par levels of all phlebotomy supplies
- Checked patient schedules and organized patient flow in laboratory
- Coordinated work of junior staff to keep team performance high and effectively handle needs of 100+ patients per day.
- Responsible for assessing baseline and ongoing competency of staff performing phlebotomy functions
- Maintained all logs and required checks(i.e. refrigerators temperatures, expired medications,oxygen
- Obtained vital signs, performed venipuncture, EKG
Medical Assistant- Primary Care Internal Medicine
Mount Sinai Hospital
Rego Park, NY
05.1998 - 09.2001
Education
The New York School For Medical And Dental Assistants
Forest Hills, NYSkills
- Knowledge in working with computers including Soft Web
- Quest, MS
- Outlook
- Word
- RIS, Pac
- IDX
- Life Image
- Athena
- Epic
Certification
N.P.A. Certified Phlebotomist/ BLS Certified
Certified Medical Assistant
Timeline
Clinical Lead
Village Medical, Primary Care Internal Medicine
03.2022 - 09.2022
Clinical Assistant- Primary Care Internal Medicine
Mount Sinai Hospital
08.2017 - 03.2022
Senior Medical Assistant - Orthopedics
Mount Sinai Hospital
09.2015 - 08.2017
Clinical Medical Assistant Supervisor
Mount Sinai Hospital, Ruttenberg Treatment Center
12.2012 - 09.2015
Lead Medical Assistant -Hematology Oncology
Mount Sinai Hospital, Ruttenberg Treatment Center
09.2001 - 12.2012
Medical Assistant- Primary Care Internal Medicine
Mount Sinai Hospital
05.1998 - 09.2001
The New York School For Medical And Dental Assistants