Summary
Overview
Work History
Education
Skills
Timeline
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Jeannette Conrad

Fleming,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Hardworking and reliable Ops manager with strong ability in Opening and closing Trailers . Offering leadership and Training . Highly organized, proactive and punctual with team-oriented mentality. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

25
25
years of professional experience

Work History

Senior Quality Assurance Administrator

FedEx:Ground
Pooler, GA
04.2022 - Current
  • Implemented corrective action plans to resolve product issues identified through customer complaints.
  • Investigated customer feedback and developed strategies for addressing complaints quickly and efficiently.
  • Documented all findings from investigations into non-conformances in order to track progress towards resolution.
  • Established procedures and quality standards.
  • Reviewed current standards and policies.
  • Fielded customer complaints and rectified service issues.
  • Inspected, removed, and replaced malfunctioning equipment and tools to minimize workflow disruptions.
  • Maintained records of test results, inspection data, and other pertinent information related to quality assurance operations.
  • Developed and implemented quality assurance policies and procedures.
  • Reviewed customer complaints and identified trends in order to develop corrective action plans.
  • Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
  • Provided guidance on process improvements and best practices in order to maintain high levels of product quality.
  • Created detailed reports summarizing quality assurance activities, findings, and recommendations.

Medical Assistant

Brightstar Healthcare
Hilton Head Island, SC
04.2018 - Current
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Collected samples from patients for laboratory testing purposes.
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Scheduled appointments for patients via phone and in person.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Explained treatment procedures and physicians' instructions.
  • Changed dressings on wounds to prevent infection and check for healing.

Medical Assistant

Prosper Home Care
Augusta, GA
10.2015 - 10.2017
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Documented notes during patient visits.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Educated patients about medications, procedures and physician's instructions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Explained treatment procedures and physicians' instructions.
  • Processed orders for medical supplies and lab equipment.
  • Administered medications under physician's supervision.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Changed dressings on wounds to prevent infection and check for healing.

Medical Assistant

Winn Army Community Hospital
Hinesville, GA
02.2010 - 11.2015
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Organized patient charts before each day's clinic sessions began.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Collected samples from patients for laboratory testing purposes.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized charts, documents and supplies to maintain team productivity.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Educated patients about medications, procedures and physician's instructions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Incorporated outside records into charts and EHR.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Prepared treatment rooms for patient examinations.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Explained treatment procedures and physicians' instructions.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Handled general office duties to support administrative staff during peak hours.
  • Cleaned and sterilized instruments and disposed of contaminated supplies.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Assisted back office patient processes to reduce office wait times.
  • Supported administrative staff by processing payments.
  • Administered medications under physician's supervision.
  • Processed orders for medical supplies and lab equipment.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Conducted routine laboratory tests and sample analyses to monitor diseases.
  • Contacted medical facilities to schedule patients for admission.

Manager

Partners bar
Marble Falls, TX
01.2000 - 01.2002
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Developed annual goals for each department based on market trends and competitor analysis.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Reviewed contracts before signing them on behalf of the organization.
  • Organized special events such as conferences or training sessions for employees.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Directed recruitment, hiring, and training of new staff members.

Education

Medical Assistant - Medical Assisting

Med Certs
Georgetown, TX
01-2009

GED -

Lakeland Community College
Willoughby, OH
04-2000

Skills

  • Attention to Detail
  • Human Resource Management
  • Quality assurance experience
  • Work Planning and Prioritization
  • Progress Reporting
  • Operation Monitoring
  • Goals Setting
  • QA reporting
  • Asset Utilization
  • Personnel Training
  • Document Control
  • Relationship Building
  • Operations Management
  • Quality Control
  • Employee Training
  • Best Practices
  • Employee Supervision
  • Strategic Planning
  • Staff Development
  • Team Leadership
  • Staff Training and Development
  • Staff Management
  • Customer Relationship Management (CRM)

Timeline

Senior Quality Assurance Administrator

FedEx:Ground
04.2022 - Current

Medical Assistant

Brightstar Healthcare
04.2018 - Current

Medical Assistant

Prosper Home Care
10.2015 - 10.2017

Medical Assistant

Winn Army Community Hospital
02.2010 - 11.2015

Manager

Partners bar
01.2000 - 01.2002

Medical Assistant - Medical Assisting

Med Certs

GED -

Lakeland Community College

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Jeannette Conrad