Jeannette Cross

Maintain client confidence by keeping their information confidential

Respond to customer inquiries and assist in troubleshooting and resolving challenges

Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved

Act as the initial point of contact for all computer and system related concerns from clients

Resolves tickets representing technical requests or problems and troubleshoots technical and process issues to maintain productivity

Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action

• Maintain inventory processes to ensure accuracy and timely execution.

• Schedule categories for inventory count and maintain strict records.

• Oversee and evaluate rotation procedures.

• Maintain adequate storage for warehouse and on-site inventory

Audit, Maintain and evaluate inventory records daily

• Maintain procedures to eliminate loss

• Create an efficient space utilization plan

• Notify management of shortages or other problems that could impact product availability

• Instruct staff on proper procedures for locating and utilizing product inventory

• Check bulk orders for accuracy and quality prior to shipment

• Make spreadsheets and shipping labels for return

• Ensure company confidentiality

• Complete new hire paperwork and train new employees

• Monitored clients' insurance coverages to ensure changing needs were met.

• Strengthened tractability by developing organization systems for keeping records, reports and agendas.

• Provided quick turnaround time when customers called with questions, usually within one hour.

• Engaged customers and provided high level of service by carefully explaining details about documents.

• Increased data collection accuracy by recording client account information with zero discrepancies.

• Provided quality control and maximized revenue by eliminating downtime, implementing proven selling strategies and promoting marketing messages.

• Cultivated professional relations to establish long-term profitable partnerships.

• Real estate risk assessment to ensure property meets advertised dimensions, structural integrity, and internal and external environment poses the least risk for damage

• Drove client retention by increasing savings opportunities and identifying premium discounts.

• Analyzed customer needs and provided the best options, upselling products and services.

• Diligently filed and followed up on third party claims.

• Maintained pleasant and cordial attitude always, even when issues arose.

• Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and their families.

• Increased client retention through loyalty rewards and incentivization program.

• Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.

• Contract review for accuracy and completeness.

• Continually improved office operations by maintaining records, tracking data and promoting internal communications.

• Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.

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• Detailed record keeping in compliance with all State and Federal regulatory agencies.

• Working with Arkansas State and USDA representatives to ensure compliance with regulations governing child care and associated programs to provide the highest quality care.

• Planned and led games, reading and activities for sixteen children.

• Built stable, consistent and positive environment for sixteen children.

• Planned weekly menus for all ages of children following nutritional and allergen guidelines.

• Offered detailed daily reports that outlined each child's activities.

• Supervised circle time, free play, outside play and learning and developmental activities.

• Communicated with children's parents and guardians about daily activities, behaviors and problems.

• Controlled administrative, operational, financial and logistical areas of facility.

• Upheld all CPR and Arkansas regulated certifications.

• Billed and managed 16 plus client accounts

• Maintained daily records of activities, behaviors, meals andnaps.

• Maintained developmentally appropriate environment.

• Mediated talks between parents and teachers regarding disciplinary concerns.

• Created and implemented a developmentally appropriate curriculum.

• Supported children's emotional and social development by adapting communication tactics for differing client needs.

• 20 years childcare experience.