Jeannette Cusumano
Clinton Twp
Summary
Dedicated healthcare professional with extensive experience in phlebotomy and patient interaction, specializing in accurate blood draws and specimen collection. Strong patient care techniques ensure comfort and safety while maintaining sterile environments and handling sensitive information. Recognized for reliability and effective collaboration within dynamic healthcare teams, consistently upholding the highest quality standards in sample collection, labeling, and processing. Proficient in utilizing a variety of blood collection tools, including vacutainer tubes, syringes, and butterfly needles, delivering exceptional service in high-volume outpatient setting.
Overview
15
15
years of professional experience
Work History
Outreach Phlebotomist/Laboratory Technician
LabCorp
St. Clair Shores, Michigan
10.2018 - Current
- Trained new staff on blood collection techniques, safety protocols, and patient interaction standards.
- Executed specimen aliquoting and ensured proper processing to facilitate efficient courier collection.
- Utilized Atlas and Touch electronic medical record systems to enhance accuracy in ordering and facilitate efficient access to patient information.
- Facilitated payment collection processes to ensure timely revenue flow.
- Engaged with patients to provide information and support regarding their healthcare needs.
- Conducted regular cleaning and sanitization of work space, fostering a hygienic and organized area for productivity.
Phlebotomist/ Laboratory Aide
McLaren Macomb Hospital
Mt. Clemens
05.2011 - 10.2018
- Conducted timely specimen collections to ensure accurate and efficient laboratory testing.
- Conducted high-volume specimen collections, consistently obtaining 50+ samples during each 8-hour shift.
- Assessed and addressed the unique medical needs of patients, spanning from infancy to geriatric stages.
- Provided assistance to customers by addressing inquiries and resolving issues promptly. Utilized AIDET framework to enhance customer interactions and ensure satisfaction. Supported team members in delivering high-quality service consistently.
- Engaged with colleagues to enhance teamwork and drive project outcomes.
- Adhered to JCAHO regulations to maintain quality and safety in healthcare practices.
- Managed patient records using electronic health record systems for efficient data tracking.
- Collaborated with healthcare team to coordinate patient care and streamline workflow.
- Performed venipuncture and capillary collections with high accuracy and patient comfort.
Phlebotomist/ Laboratory Aide
GREAT LAKES CANCER MANAGEMENT SPECIALIST, Grosse Pointe
Grosse Pointe
10.2010 - 08.2014
- Identify patient
- Obtained blood specimen by venipuncture or finger stick
- Performed PT/INR check with coagucheck instrument
- Ordered lab tests in Harvest system
- Ordered & rotated stock to prevent expiration
- Processed specimens for courier pick up
Education
BSN
Macomb Community College
Clinton Township, MIGraduate - Medical Assistant
Dorsey School of Business
05-2009
Skills
- Biological specimen processing
- Infection control measures
- Venipuncture expertise
- Streamlined data input
- Customer service
- Strong attention to detail
- Multitasking
- HIPAA regulations
- Organizational skills
- Adaptability and flexibility
- Electronic health records
Timeline
Outreach Phlebotomist/Laboratory Technician
LabCorp
10.2018 - Current
Phlebotomist/ Laboratory Aide
McLaren Macomb Hospital
05.2011 - 10.2018
Phlebotomist/ Laboratory Aide
GREAT LAKES CANCER MANAGEMENT SPECIALIST, Grosse Pointe
10.2010 - 08.2014
Graduate - Medical Assistant
Dorsey School of Business
BSN
Macomb Community College