Jeannette Fisher
Medical Coding/Billing Specialist
Alexandria,VA
Summary
Seasoned Volunteer with success assisting organizations with service delivery and fundraising. Exceptional time management skills with demonstrated ability to prioritize and handle multiple projects in face-paced environments. Purpose-driven professional excels in organization and public relations. Consistently maintains professional appearance and attitude when representing organization to propel image. Customer service focus. Articulate and professional speaking abilities. Detail-oriented with success implementing solutions to create optimal efficiency. Work well independently and as a team member. Strong interpersonal and communications skills with ability to collaborate with diverse individuals.
Overview
20
20
years of professional experience
Work History
Warrior Center Support, Kaiserslautern Volunteer, Ramstein Rep
USO Rheinland
Landstuhl, Germany
02.2021 - 07.2022
- Presented an enthusiastic work ethic with a willingness to learn new tasks
- Strong interpersonal and problem-solving skills
- Eagerness for collaboration
- Conducted support for Afghanistan refugees to safety and freedom, friendly, outgoing, and kind to people of all backgrounds
- Managed events and programs in centers
- Speaking in public, to groups, or via electronic media
- Trained 5 new volunteers, encouraging to develop a strong commitment towards military mission
- Exhibits adaptability to changing conditions
- Strongly motivates peers.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
- Completed clerical tasks and office duties to open full-time employees up for more critical work.
- Used strong interpersonal communication skills to convey information to others.
- Helped organize and manage events and projects.
- Assisted with special events and programs.
- Helped program leaders with administrative support duties.
- Planned and delivered numerous activities and special events.
- Engaged in community outreach to support program mission.
- Tracked personal volunteer hours in spreadsheets for mandatory reporting.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Supported engaging and fun events by helping with organization and planning.
Soldier and Family Case Worker
American Red Cross
Harrisburg, PA
06.2018 - 07.2020
- Translated knowledge of American Red Cross programs
- Ensure Service Member and any family in attendance are equipped with a strong understanding of what services the Red Cross provides to military community and how to access programs
- Ability to convey such programs to family members in an empathetic manner
- Spoke to an individual or small groups of 20 Service Members and families about Red Cross programs and services
- Distributed and collected Family Contact Cards to the Service Members
- Displayed trustworthiness with private information
- Complete shift report with basic details such as date and number of people spoken to
- Conducted 10-15 follow-up calls per hour to military families to ensure correct information was delivered and processed.
- Documented all communication with applicants and inputted information into system using internal software.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Senior Family Readiness and Group Advisor
401st Army Field Support Brigade
Fort Polk, LA
06.2014 - 07.2016
- Possessed ability to communicate effectual in writing and exceptional organizational skills
- Field numerous queries daily in person, by telephone, and via e-mail messages
- Improved record keeping for management of battalion FRG
- Implement information and refer individuals to public or private agencies or community services for assistance to alleviate battalion's stress
- Initiated individual visits in homes to contribute support during a crisis
- Attended group meeting as well as Senior Spouse Advisory Committee to gather information to disperse throughout battalion families
- Hosted group meetings to disseminate information for community and battalion
- Supported and delegated tasks efficiently
- Empathic listener and persuasive speaker
- Ability to perform such duties while using Microsoft Windows, Word, and Excel
- Knowledge of grammar, spelling, capitalization, and punctuation
- Typing skills are 45 words per minute
- Fundraised $1000.00 while building relationships with 5 companies of participation
- Supervised/Advised 5 Family Readiness Groups with a total of 800 members while communicating family and community events with an emphasis on courteous customer service
- Resulted in high morale for battalion
- Arranged crucial support to over 50 military families in event of a death of a family member, financial distress, and emotional., Self-reliant, self-motivated, an ability to achieve goals and meet deadlines without supervision
- Ability to follow both written and verbal instruction with great attention to detail
- Impressive visual merchandising skills to drive business
- Ability to present visual displays matching with festive and seasonal trends
- Planned commercial displays to entice and appeal to customers
- Arranged furniture, merchandise, clothing and accessories throughout the store and window displays
- Two windows displays were changed and rotated monthly and the interior displays were changed weekly to promote product, promotion and season
- Maintained mannequins throughout the store and selected themes, colors and props for displays to entice customers
- Able to contribute to the profitability of the store with my merchandise handling, replenishment and inventory control efforts
- Exhibit strong customer service skills along with open communication with store employees, customers and managerial staff
- Executed the merchandising strategies of corporate employees to increase store sales by 15%
- Designed and created 2 window displays weekly while keeping track of over 400 inventory items for the displays Communicated with parents about health, behavior and developmental stages to continue trust
- Established positive relationship with the child by designing creative games and activities so that the child could learn and have fun at the same time.
Billing Specialist
Eye Health
Fort Myers, FL
01.1997 - 05.1999
- Comprehensive knowledge of ICD-9 coding, knowledge of medical procedures and medical terminology
- Maintain HIPPA standards
- Resolve complaints in a professional manner
- Billing specialist for 8 doctors and 2 surgery centers
- Prepared itemized statements and recorded amounts due for services
- Performed book keeping work, including posting large insurance checks and personal checks to patient accounts
- Answered inquires regarding accounts due
- Arranged for debt payment or established a schedule payment based on the patient's financial situation
- Notified patients of delinquent account by phone and mail to solicit payment
- Contacted insurance companies via phone and email to solicit payment, correct and adjust payments
- Answer phone calls from patients to schedule appointments, cancel appointments and reschedule
- Pull files to add patient information and relay message to doctor
- Coordinate appointments for patient with surgery center
- Receive patients and maintain accurate records
- Comprehensive knowledge of operating basic computer applications, software applications, including medical billing programs
- Adhered to professional standards, office policy and procedures
- Created and Tracked over 800 patients files, billing, and patient charts
- Ability to communicate effectively, both in oral and written communication by utilizing customer service skills to resolve late or non-payments with insurance companies and patients
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Applied more than 500 payments per week.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Used data entry skills to accurately document and input statements.
- Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Handled account payments and provided information regarding outstanding balances.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Responded to customer concerns and questions on daily basis.
Education
Bachelor of Science - Psychology, Sociology
University of Maryland Global Campus
05.2022 - 05.2022
Skills
Administrative Support
undefinedTimeline
Bachelor of Science - Psychology, Sociology
University of Maryland Global Campus
05.2022 - 05.2022
Warrior Center Support, Kaiserslautern Volunteer, Ramstein Rep
USO Rheinland
02.2021 - 07.2022
Soldier and Family Case Worker
American Red Cross
06.2018 - 07.2020
Senior Family Readiness and Group Advisor
401st Army Field Support Brigade
06.2014 - 07.2016
Billing Specialist
Eye Health
01.1997 - 05.1999
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