Jeannette Funi
Maitland,FL
Summary
Enthusiastic professional provides outstanding customer support, resolves customer complaints, and builds positive relationships. A natural problem solver with excellent interpersonal and communication skills who is always willing to go the extra mile to ensure customer satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
High Net Worth Service Associate
Fidelity Investments
07.2024 - 08.2024
- Assist high net worth clients with trading requests.
- Assist customers with inquiries, resolving issues promptly for improved customer retention.
Registered Client Service Associate II/AVP
Truist Investment Services, Inc.
10.2020 - 02.2024
- Provided client service support to a team of Private Wealth Financial Advisors and their clients, including account opening, money movements, document processing, customer service inquiries and processed trades for annuities, bonds, equities, mutual funds and UITS
- Collaborated closely with other departments such as Wealth Management Operations and Investment Strategies Team to ensure seamless delivery of customer experience across all channels
- Developed strong working relationships with clients by responding promptly to their inquiries and requests
- Prepared weekly, monthly, quarterly reports detailing account activity such as deposits, withdrawals, maturing securities and trades
Onboarding & Transition Specialist
SunTrust Investment Services, Inc.
03.2018 - 09.2020
- Supported client and advisor onboarding for new Private Wealth Financial Advisors
- Contributed to the onboarding process including but not limited to pre-onboarding preparation, computer and office set up, account opening and operational support both onsite and offsite
- Updated training guides and training website as needed
- Conducted live meetings and in-person systems training to assigned Wealth staff.
Investment Associate
SunTrust Investment Services, Inc.
07.2009 - 02.2018
- Responsible for full back office operations and compliance for a team of assigned advisors. Duties included account establishment and maintenance, report analysis, equity, fixed income, options, and annuity trading, product and industry research, and offering direction and guidance on company policy and procedure.
Senior Operations Specialist
Charles Schwab
09.2000 - 02.2009
- Responsible for full back office operations and compliance for a team of assigned advisors
- Duties included account establishment and maintenance, report analysis, equity, options, and annuity trading, product and industry research, and offering direction and guidance on company policy and procedures
- Trained in all operational support areas including but not limited to wire processing, new accounts, cashiering, document control and quality assurance
- Conducted back end regulatory reviews of new accounts
- Selected to participate and completed in the Skills Enhancement Leadership Program
- Worked closely with team managers assisting in coordinating workflow, department projects, and selected as Acting Team Manager as needed
- Received quarterly and annual Excellence in Service Award.
Education
Bachelor of Science (B.S.) - Management
University of Massachusetts Dartmouth
Dartmouth, MA09.1993
Skills
- CRM Software Proficiency
- Customer Service Orientation
- Problem Solving Abilities
- Regulatory Compliance Awareness
- Professionalism and Discretion
- Attention to Detail
Certification
- Series 7
- Series 63
- Series 65
- Series 9/10
- Series 24
- FL Life, Health & Variable Annuity - 215
References
References available upon request
Timeline
High Net Worth Service Associate
Fidelity Investments
07.2024 - 08.2024
Registered Client Service Associate II/AVP
Truist Investment Services, Inc.
10.2020 - 02.2024
Onboarding & Transition Specialist
SunTrust Investment Services, Inc.
03.2018 - 09.2020
Investment Associate
SunTrust Investment Services, Inc.
07.2009 - 02.2018
Senior Operations Specialist
Charles Schwab
09.2000 - 02.2009
Bachelor of Science (B.S.) - Management
University of Massachusetts Dartmouth