JEANNETTE GARCIA
Gustine,CA
Summary
Dynamic bilingual professional with a strong background in customer service and team leadership, ready to transition into a new role. Skilled in organization and communication, proficient in Microsoft Excel and Word. Known for accuracy, dependability, and excelling in teamwork under pressure.
Overview
16
16
years of professional experience
Work History
Team Lead
Kohls Distribution Center
08.2011 - Current
- Coached team members in techniques necessary to complete job tasks.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Resolved issues efficiently, maintaining detailed records of interactions
- Used Excel to track performance metrics and attendance
- Trained new team members by relaying information on company procedures and safety requirements.
Customer Service
Perry’s Pizza
05.2009 - 09.2010
- Handled high volumes of customer interactions via phone, and in-person
- Demonstrated excellent communication and bilingual support
- Consistently met goals for speed, accuracy, and quality
- Greeted customers at counter and provided excellent customer service.
Education
High School Diploma -
Gustine High School
Gustine, CA05-2007
Skills
- Bilingual in Spanish and English
- Attendance tracking & recordkeeping
- Experienced with Microsoft Word
- Data entry & database management
- Meticulous attention to detail
- Effective communication
- Effective time management
- Customer service & problem-solving
- Attention to detail
- Workplace safety
- Diversity and inclusion
- Influencing skills
Accomplishments
- Supervised team of 35+ staff members
Relevant Software & Tools
- Microsoft Excel: Spreadsheets, formulas, data sorting
- Microsoft Word: Document formatting and reports
- Google Workspace (Docs, Sheets, Drive)
- Data entry platforms
Timeline
Team Lead
Kohls Distribution Center
08.2011 - Current
Customer Service
Perry’s Pizza
05.2009 - 09.2010
High School Diploma -
Gustine High School
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