Jeannette Houle
Benefits Specialist
Murfreesboro,TN
Summary
Dynamic and results-oriented professional with extensive experience in benefits counseling and customer service. Excelled in improving service delivery and achieving sales quotas through effective communication and innovative problem-solving. Skilled in Microsoft Office and CRM systems, demonstrating a strong blend of analytical prowess and collaborative teamwork.
Overview
16
16
years of professional experience
Work History
Licensed Massage Therapist
VIOLETTE’S OASIS
01.2020 - Current
- Performed various modalities of massage therapy - Reiki, Hot Stone, Deep Tissue, Prenatal, Swedish, and Cupping in a spa setting and house calls
Contact Center Representative/Script Coordinator
Benefit Communications Inc.
Remote
10.2013 - 01.2024
- Facilitated phone enrollment and on-site counseling for Core and Voluntary Benefits.
- Coordinated and implemented the contact center script revision.
- Improved product knowledge continuously to provide optimal service, and achieve sales quotas.
- Resolved customer inquiries, questions, and concerns to offer quality service and meet performance benchmarks consistently.
- Onboarded employees, and facilitated new hire enrollments.
- Enrollment platform configuration
Sales Training Manager
BENEFIT COMMUNICATION SPECIALISTS
01.2009 - 06.2023
- Worked closely with hiring managers throughout the recruitment process to ensure the successful onboarding of new hires into the organization.
- Provided individualized feedback on the effectiveness of each trainee's presentations to ensure improved performance over time.
- Developed and executed written training material.
Contact Center Benefits Counselor
THE FARMINGTON COMPANY
10.2016 - 12.2019
- Assisted employees with benefit enrollments and changes, providing guidance on plan options and implications.
- Onboarded employees, and facilitated new hire enrollments.
On-site Benefits Counselor
WARD SERVICES
09.2014 - 12.2015
- Led group presentations of up to 100 employees in the South Carolina Department of Transportation and Greenville School District.
- Oversaw enrollment of new employees and company-wide yearly enrollment period.
- Onboarded employees, and facilitated new hire enrollments.
Education
Associate of Science - Social Work
Motlow State Community College
Tullahoma, TN05-2026
Licensed Massage Therapist - Reiki Certified
Insurance License - Life, Accident, and Health
High School Diploma -
Cascade High School
Skills
- Collaborative Team Member
- Effective Communication Skills
- Results-Oriented
- Effective Time Management
- Remote Work Proficiency
- Precision in Analysis
- Task Management
- Innovative Problem Solver
- Telecommunications Proficiency
- In-Person Enrollment Proficiency
- Skilled Typist
- Life and Health Insurance Underwriting Knowledge
- Capable of reading insurance proposals and SBC's
- Experienced with Microsoft Word
- Experienced with Excel
- Experienced with PowerPoint
- CRM Experience
- Knowledge of payroll platforms such as WorkDay, UKG, Paylocity, ADP
- Experience using Salesforce, Sharepoint, Webex, Teams, Zoom Selerix, Bswift, Employee Navigator, Devops, Azure
- Enrollment platform configuration
Timeline
Licensed Massage Therapist
VIOLETTE’S OASIS
01.2020 - Current
Contact Center Benefits Counselor
THE FARMINGTON COMPANY
10.2016 - 12.2019
On-site Benefits Counselor
WARD SERVICES
09.2014 - 12.2015
Contact Center Representative/Script Coordinator
Benefit Communications Inc.
10.2013 - 01.2024
Sales Training Manager
BENEFIT COMMUNICATION SPECIALISTS
01.2009 - 06.2023
Associate of Science - Social Work
Motlow State Community College
Licensed Massage Therapist - Reiki Certified
Insurance License - Life, Accident, and Health
High School Diploma -
Cascade High School