Jeannette Johnson
Goodyear,AZ
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
4
4
years of professional experience
Work History
Surveillance Technician
Shadow Surveillance
Goodyear, AZ
11.2023 - Current
- Conducted regular surveillance checks on security cameras and systems to ensure proper functioning.
- Monitored the activity of personnel in restricted areas utilizing CCTV equipment.
- Assisted with investigations by providing recorded footage from cameras.
- Created detailed reports based on data gathered from surveillance operations.
- Developed procedures for responding to alarms triggered by unauthorized activities.
Service Manager
Hy-Vee Grocery Store
Coralville, IA
04.2023 - 11.2023
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Delegated work to staff, setting priorities and goals.
Store Manager
Dry Goods USA
Coralville, IA
01.2021 - 04.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Prepared monthly reports on sales figures, expenses, profits.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Skills
- Written and verbal communication
- Budget Administration
- Payroll Management
- Loss Prevention
- Customer Service Management
- Delegating Work
- Shift Scheduling
- Performance Reviews
- Reliable
- Leadership Development
Timeline
Surveillance Technician
Shadow Surveillance
11.2023 - Current
Service Manager
Hy-Vee Grocery Store
04.2023 - 11.2023
Store Manager
Dry Goods USA
01.2021 - 04.2023