Summary
Overview
Work History
Education
Skills
Volunteer Work and Community Involvement
Timeline
Generic

Jeannette Lane

Cambridge,MA

Summary

Driven by a results-focused approach, I leveraged my expertise in Microsoft Office and exceptional organizational skills at Harvard University to enhance administrative efficiency and student support. My ability to manage multiple high-priority tasks effectively led to significant improvements in process streamlining and data management, demonstrating a strong blend of technical proficiency and soft skills.

Overview

18
18
years of professional experience

Work History

Academic Coordinator

Harvard University
Cambridge, MA
04.2022 - Current
  • Creating a positive and trustful environment while providing support for students. Adhering to strict confidentiality and other ethical standards. Guiding students regarding university policies and procedures.
  • Use of Word, Excel, Outlook, and other computer applications, creating and editing documents, data entry, updating and maintaining student records.
  • Running reports/audits; sending reminder emails to students based on those reports.
  • Preparing weekly dockets and correspondences before and after Administrative Board and Honor Council meetings.
  • Assisting students with any administrative details related to the medical school application process. Advising students about proper protocol for letters of recommendation.
  • Providing overall administrative support to the Resident Dean.

Contractor

Cynet Systems
09.2021 - 04.2022

Harvard Law School - Assignment #1

  • Contracted by Cynet Systems to work on a temporary basis as an administrative coordinator.
  • Provided overall administrative support to the staff in the Office of Clinical and Pro Bono Programs.
  • Greeted visitors and ensured confidentiality.
  • Managed and prioritized email correspondence and phone calls, quickly resolved concerns, answered inquiries, and relayed detailed messages.
  • Executed timely payment for supply-based invoices.

Harvard UniversityAssignment #2

  • Contracted by Cynet Systems to work on a temporary basis as an academic coordinator.
  • Assisted on the day-to-day operation of the House Office by providing support to the Resident Dean.
  • Kept student information confidential and secure.
  • Prepared, proofread, and formatted official correspondence.
  • Advised students on university policies and procedures.

Shelter Volunteer

Emergency Overnight Homeless Shelter
03.2020 - 09.2021
  • Served individuals in an overnight homeless shelter during the Covid-19 pandemic.
  • Conducted activities for children. Provided empathy for members of families in crisis situations. Received deliveries of donations and orders. Maintained the pantry's inventory. Distributed food to people in need.

Executive Assistant and Project Manager

Brigham's & Women's Hospital
10.2017 - 03.2020
  • ·Served as the point of contact for the Faculty Development Office.
  • Provided administrative support to the Vice Chair. Reviewed and edited Harvard CV. Scheduled all appointments, lectures, and workshops. Performed proofreading and typing as needed.
  • Wrote content for the intranet page and various publications.
  • Significantly improved the filing system, providing quick information accessibility and increasing staff efficiency. Purged outdated records.
  • Maintained inventory, ordered office supplies, and spoke with vendors.
  • Ensured timely renewal and maintained files of physician’s medical licenses, DEA certificates and professional liability insurance. Complied with HIPAA standards in all patient documentation and interactions.
  • Performed basic bookkeeping tasks. Responsible for monitoring fund balances, anticipating and detecting financial problems, keeping the Vice Chair informed of those problems, proposing solutions, and independently initiating corrective measures.
  • Ability to handle multiple tasks and due date pressures utilizing strong planning, organization, and time management skills.

Admissions Coordinator

Boston College Law School
05.2006 - 09.2017
  • Filed confidential student information and maintained academic records, including transcripts.
  • Kept physical files and electronic records organized for easy updating and retrieval by authorized team members.
  • Provided students with registration, transcript requests, enrollment certification, and personal information changes.
  • Ensured that student inquiries received timely responses in coordination with other departments and staff members.
  • Advised prospective students on the law school application process.
  • Guided students regarding financial aid eligibility, financial aid application procedures, loan requirements, and college costs.
  • Maintained knowledge of changing institutional information including admissions requirements, new programs, course changes, deadlines, important dates, and costs. Proofread, edited, and finalized official correspondence for signature and transmission to outside sources. Reviewed and edited content for the website and office publications.
  • Developed and wrote the Policies and Procedures manual for the student employee position.
  • Took a leadership role in delegating assignments to 10+ student employees. Evaluated student staff performance and provided positive feedback to aid in development.
  • Worked directly with Boston College's International Office to ensure that all international students' immigration forms were received and processed.
  • Served as the point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands.
  • Handled all inventory management and ordering. Managed relationships with vendors and service providers, ensuring that all items invoiced were paid on time.
  • Proven ability to successfully handle multiple, high urgency requests in a reliable manner.

Education

Certificate - Professional Medical Coding And Billing

Worcester State College
Worcester, MA

Certificate - Medical Transcription Editor

Worcester State College
Worcester, MA

Certificate - Accounting

Roxbury Community College
Boston, MA

Certificate - Finance Management For Startup & Entrepreneurs

Roxbury Community College
Boston, VA

Skills

  • Microsoft Outlook Word Excel PowerPoint,
  • Microsoft Teams SharePoint OneNote
  • Google Calendar Docs Sheets Slides
  • Adobe Acrobat
  • PeopleSoft
  • Social media platforms Digital platforms
  • Zoom
  • Survey Monkey
  • Doodle Polls
  • Dropbox
  • Buy-to-Pay (accounts payable)
  • Concur (reimbursement tool)
  • Agresso Software (student information system)
  • Qualtrics (web-based survey tool)
  • EMS (event management)
  • Maxient (student conduct software)
  • myHarvard (student, teaching, and advising portal)
  • ECM (student records system)

Volunteer Work and Community Involvement

2002 to Present  Boston, MA

  • The Jimmy Fund Walk, Scooper Bowl, and Fit Fest
  • The Dana-Farber Cancer Institute
  • Mount Alvernia High School
  • Harbor to the Bay AIDS Benefit Bike Ride
  • Walk for Hunger Bake Sale
  • Leukemia & Lymphoma Society Light the Night Walk
  • Walk for Boston Children's Hospital
  • Church of the Covenant Weekend Emergency Food Pantry
  • Allston-Brighton Food Pantry, Community Supper, and Food Baskets
  • Literacy Volunteers
  • Boston Rescue Mission Shelter Programs, Meal Programs, and Street Outreach
  • Saint Francis House
  • The Women's Lunch Place
  • Boston's Basilica of Our Lady of Perpetual Help
  • Performing administrative duties to support fundraising campaigns. Possessing general knowledge and ability in the following areas: community and agency resources. Ability to maintain program/guest/agency confidentiality and treat each child or adult with dignity and respect. Providing timely information, referrals to community agencies, and coordination of legal assistance with staff attorneys.
  • Assisting clients in accessing community services by providing information, educational materials, and local resources. Providing essential services, personal care items, nutritious meals, and free groceries (for low-income and homeless clients, for families, children, and senior citizens). Serving as a trained advocate, assisting clients in finding shelter beds, obtaining health insurance, scheduling medical appointments, arranging for transportation, accessing legal aid, mental health resources, and substance-use disorder treatment.
  • Saturday Kitchen Shift Supervisor: Supervising shelter residents assigned to work in the kitchen. Planning menus. Overseeing food preparation, serving, sanitation, clean-up, food deliveries, storage, and inventory of supplies and equipment. Producing meals for residents and individuals in the community.
  • Nutrition Program Coordinator: Providing home-delivered meals and nutrition services to individuals and families living with critical and chronic illnesses. Working with dieticians to ensure that there is a link between patient care and food services. Working with volunteers to help improve and maximize the benefits of the nutrition outreach program.
  • Literacy Tutor: Providing individual and small group tutoring to adult learners. Providing tools to help build reading skills, writing, spelling, and basic math. Encouraging students to gain confidence in their acquired skills.
  • Demonstrating sensitivity in handling confidential information. Providing assistance as a trained advocate and a volunteer teacher. Trained by certified staff members to teach literacy and computer courses.
  • Providing essential services, basic necessities, personal care items, nutritious meals for homeless and low-income clients. Assisting clients in finding shelter beds, obtaining health insurance, scheduling medical appointments, arranging for transportation, accessing legal aid, mental health resources, and substance-use disorder treatment.
  • Nutrition Program Coordinator: Providing home-delivered meals and nutrition services to individuals and families living with critical and chronic illnesses.
  • Kitchen Manager: Handling food donations and supervising shelter residents assigned to work in the kitchen. Overseeing kitchen equipment, inventory, safety, and other standard regulations. Producing meals for 50 to 75 residents and individuals in the community. Supervising and training volunteers to prepare meals and maintain cleanliness. Ensuring that the purpose of the organization and its actions is clearly communicated.
  • Volunteer teacher and tutor, Boston, MA (in Literacy and in Computer Skills)
  • Volunteer Tutor, Boston, MA (Tutoring adults in reading skills, writing, spelling and basic math).
  • Volunteer Literacy Tutor: Providing individual and small group tutoring to adult learners. Providing tools to help build

      reading and writing skills. Encouraging students to gain confidence in their acquired skills.

Timeline

Academic Coordinator

Harvard University
04.2022 - Current

Contractor

Cynet Systems
09.2021 - 04.2022

Shelter Volunteer

Emergency Overnight Homeless Shelter
03.2020 - 09.2021

Executive Assistant and Project Manager

Brigham's & Women's Hospital
10.2017 - 03.2020

Admissions Coordinator

Boston College Law School
05.2006 - 09.2017

Certificate - Professional Medical Coding And Billing

Worcester State College

Certificate - Medical Transcription Editor

Worcester State College

Certificate - Accounting

Roxbury Community College

Certificate - Finance Management For Startup & Entrepreneurs

Roxbury Community College
Jeannette Lane