Jeannette Lane

• Creating a positive and trustful environment while providing support for students. Adhering to strict confidentiality and other ethical standards. Guiding students regarding university policies and procedures.
• Use of Word, Excel, Outlook, and other computer applications, creating and editing documents, data entry, updating and maintaining student records.
• Running reports/audits; sending reminder emails to students based on those reports.
• Preparing weekly dockets and correspondences before and after Administrative Board and Honor Council meetings.
• Assisting students with any administrative details related to the medical school application process. Advising students about proper protocol for letters of recommendation.
• Providing overall administrative support to the Resident Dean.

Harvard Law School - Assignment #1

• Contracted by Cynet Systems to work on a temporary basis as an administrative coordinator.
• Provided overall administrative support to the staff in the Office of Clinical and Pro Bono Programs.
• Greeted visitors and ensured confidentiality.
• Managed and prioritized email correspondence and phone calls, quickly resolved concerns, answered inquiries, and relayed detailed messages.
• Executed timely payment for supply-based invoices.

Harvard University – Assignment #2

• Contracted by Cynet Systems to work on a temporary basis as an academic coordinator.
• Assisted on the day-to-day operation of the House Office by providing support to the Resident Dean.
• Kept student information confidential and secure.
• Prepared, proofread, and formatted official correspondence.
• Advised students on university policies and procedures.

• Served individuals in an overnight homeless shelter during the Covid-19 pandemic.
• Conducted activities for children. Provided empathy for members of families in crisis situations. Received deliveries of donations and orders. Maintained the pantry's inventory. Distributed food to people in need.

• ·Served as the point of contact for the Faculty Development Office.
• Provided administrative support to the Vice Chair. Reviewed and edited Harvard CV. Scheduled all appointments, lectures, and workshops. Performed proofreading and typing as needed.
• Wrote content for the intranet page and various publications.
• Significantly improved the filing system, providing quick information accessibility and increasing staff efficiency. Purged outdated records.
• Maintained inventory, ordered office supplies, and spoke with vendors.
• Ensured timely renewal and maintained files of physician’s medical licenses, DEA certificates and professional liability insurance. Complied with HIPAA standards in all patient documentation and interactions.
• Performed basic bookkeeping tasks. Responsible for monitoring fund balances, anticipating and detecting financial problems, keeping the Vice Chair informed of those problems, proposing solutions, and independently initiating corrective measures.
• Ability to handle multiple tasks and due date pressures utilizing strong planning, organization, and time management skills.

• Filed confidential student information and maintained academic records, including transcripts.
• Kept physical files and electronic records organized for easy updating and retrieval by authorized team members.
• Provided students with registration, transcript requests, enrollment certification, and personal information changes.
• Ensured that student inquiries received timely responses in coordination with other departments and staff members.
• Advised prospective students on the law school application process.
• Guided students regarding financial aid eligibility, financial aid application procedures, loan requirements, and college costs.
• Maintained knowledge of changing institutional information including admissions requirements, new programs, course changes, deadlines, important dates, and costs. Proofread, edited, and finalized official correspondence for signature and transmission to outside sources. Reviewed and edited content for the website and office publications.
• Developed and wrote the Policies and Procedures manual for the student employee position.
• Took a leadership role in delegating assignments to 10+ student employees. Evaluated student staff performance and provided positive feedback to aid in development.
• Worked directly with Boston College's International Office to ensure that all international students' immigration forms were received and processed.
• Served as the point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands.
• Handled all inventory management and ordering. Managed relationships with vendors and service providers, ensuring that all items invoiced were paid on time.
• Proven ability to successfully handle multiple, high urgency requests in a reliable manner.