Jeannette LOZANO
Houston
Summary
Proven professional with experience at Doggie Walks Houston and Lowes Home Improvement, showcasing exceptional customer service and route planning skills. Demonstrated ability to enhance pet well-being and streamline operations, significantly improving client satisfaction and team productivity. Known for reliability, excellent communication, and a flexible approach to scheduling, ensuring optimal outcomes in pet care and project management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Dog Walker/House Sitter
Doggie Walks Houston
01.2004 - Current
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Provided dogs with exercise and fresh air to promote dog health.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Secured dog collars and tags before starting walks to guarantee identification in emergencies.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Greeted pet owners warmly to build trust and create lasting relationships.
- Provided dog with water for adequate hydration on longer walks.
- Improved overall pet happiness by creating a stimulating environment during walks that encouraged exploration and playtime.
- Ensured safety of pets during walks by adhering to leash laws and monitoring for potential hazards.
- Enhanced pet well-being through regular exercise, playtime, and companionship during walks.
- Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.
- Adapted walking routines according to weather conditions to ensure the safety of all pets under my care.
- Increased client satisfaction by providing timely and attentive care for their pets.
- Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
- Monitored animal behavior to keep owners informed on progress and any issues.
- Developed personalized walking routes for each pet to maximize enjoyment and cater to individual preferences.
- Monitored health of pets during walks, reporting any concerns or changes in behavior to owners promptly.
- Monitored weather conditions before walks to avoid dangerous temperatures for dogs.
- Maintained professional relationships with clients, providing exceptional customer service at all times.
- Safeguarded client homes while picking up or dropping off pets, ensuring doors were locked upon departure.
- Used pet training techniques to help dogs stay disciplined and better behaved while out on walks.
- Followed optimal schedules for animals as set by owners or supervisors.
- Assisted in reducing separation anxiety in pets by offering consistent companionship during owner absences.
- Recorded activities to keep owners fully informed on pet exercise.
- Improved pet obedience and manners with basic training commands during walks.
- Ensured timely feeding and hydration for pets, maintaining their health and happiness.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Improved customer experience through meticulous attention to detail in carrying out assigned tasks according to specified requirements.
Yellow Dot Coordinator Inventory
Lowes Home Improvment
07.2002 - 04.2004
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Education
Houston Community College
Houston, TXHigh School Diploma -
Scarborough High School
Houston, TX06-1989
Skills
- Honest and Trustworthy
- Reliability and punctuality
- Punctual and Reliable
- Excellent Communication
- Pet Care
- Customer Service
- Pet Sitting
- Flexible Schedule
- Schedule Management
- Route Planning
Certification
- Forklift Certification
- First Aid Certification
Languages
English
Full Professional
Timeline
Dog Walker/House Sitter
Doggie Walks Houston
01.2004 - Current
Yellow Dot Coordinator Inventory
Lowes Home Improvment
07.2002 - 04.2004
Houston Community College
High School Diploma -
Scarborough High School