Jeannette Martinez
Miami,FL
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
18
18
years of professional experience
Work History
Population Health Team Leader
Miami Beach Community Health Center
12.2019 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Developed effective improvement plans in alignment with goals and specifications.
Population Health Specialist II
Miami Beach Community Health Center
04.2017 - 12.2019
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new personnel regarding company operations, policies and services.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Population Health Specialist I
Miami Beach Community Health Center
01.2017 - 04.2017
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Contributed to a positive work environment by supporting colleagues, sharing insights, and fostering teamwork.
Supervisor / Misdemeanor, Traffic & DUI Case Manager /Assistant Counselor
Court Options
01.2006 - 01.2016
- Supervise train and evaluate staff from different positions and locations within the company
- Court representative and liaison between court officials, private attorneys State Attorney's Office
- Ensure professional and courteous communication to our clients and outside agencies
- Initiate discussion and disciplinary actions forms when necessary
- Oversight an active case load of 250-300 cases
- Work closely with the Executive Directors, provide audits and complete monthly reports
- Accounting and bookkeeping including preparing deposits and reconciling accounts
- Forwards all staff timesheets to the Accounting Department each pay period
- Delegates job duties to all staff, as well as overseeing their progress.
Case Manager
Court Options
01.2008 - 01.2011
- Supervise different Diversion Program with in the company
- Support and supervise clients in completing the conditions imposed by the State Attorney's Office
- Supervise a caseload of between 250 and 300 cases
- Complete initial court intakes and office intakes on a weekly basis
- Attend court at least 2 to 3 times a week
- Act as a point of contact for Attorneys and State Attorney when questions or concerns arise regarding the program and or a specific case(s)
- Create supervision reports for all contacts on a monthly basis
- Initiate collection calls on a weekly basis
- Enter new cases into Court Options system
- Deposit and reconciling accounts on a weekly basis.
Assistant Counselor
Court Options
01.2006 - 01.2008
- Responsible for providing clerical and administrative support
- Attend clients or visitors on a daily basis
- Provide intake Documents and explain documents and complete registration if needed
- Data Entry, cross-check offenders signed agreement with Miami-Dade Clerks system CJlS to accurately enter all Misdemeanor, Felony and Traffic intakes into the Court Options System
- Discuss any and all conditions, to include: amount due, class attendance, accuracy of demographic data, status of sanctions, etc
- Collect daily payments and enter payments reconciling accounts prepare reports
- Check-inl register attendance for classes
- Screen arrest forms via Clerk of Court System and mail eligibility letters to potential Pre-Trial Diversion Offenders.
Education
Computer Programming/Data Processing -
Lindsey Hopkins Technical School
12.1988
High School Diploma -
North Miami Senior High School
12.1986
Skills
- Bilingual with excellent communication skills in Spanish
- Proficient in Microsoft Word, Excel, Outlook, Internet software
- Reliable, hardworking, dependable and multi-task oriented
- Strong initiative and leadership skills
- Excellent interpersonal skills and ability to work successfully with a variety of people
- Willingness to set and maintain high standards of performance
- Teamwork and Collaboration
- Daily workflow improvement
References
References are available upon request.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Population Health Team Leader
Miami Beach Community Health Center
12.2019 - Current
Population Health Specialist II
Miami Beach Community Health Center
04.2017 - 12.2019
Population Health Specialist I
Miami Beach Community Health Center
01.2017 - 04.2017
Case Manager
Court Options
01.2008 - 01.2011
Supervisor / Misdemeanor, Traffic & DUI Case Manager /Assistant Counselor
Court Options
01.2006 - 01.2016
Assistant Counselor
Court Options
01.2006 - 01.2008
Computer Programming/Data Processing -
Lindsey Hopkins Technical School
High School Diploma -
North Miami Senior High School
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