JEANNETTE PAUL
Summary
Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies.
Overview
14
14
years of professional experience
Work History
Talent Acquisition Recruiter
TELEPERFORMANCE
11.2021 - Current
- Operated and maintained applicant tracking and candidate management systems.
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
Recruiter
TELEPERFORMANCE
09.2015 - 11.2021
- Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Technical Support Representative
TELEPERFORMANCE
03.2015 - 09.2015
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Diagnosed and troubleshot hardware, software and network issues.
Customer Service Sales Representative
TELEPERFORMANCE
05.2013 - 02.2015
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Processed customer orders and inquiries via phone communication to foster top-quality service delivery.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Delivered superior customer service to retain existing customers and attract future customers.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 100% of issues.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Front End Cashier
MC DONALD'S
02.2010 - 11.2011
- Operated and sanitized kitchen and food preparation equipment.
- Engaged customers to help create superior food and beverage experience.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Provided correct change to customers while following cash handling policies and procedures.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
HIGH SCHOOL DIPLOMA - Sport Marketing
ATLANTIC COMMUNITY HIGH SCHOOL
05.2010
Skills
- Performance Evaluation
- Talent Acquisition
- Candidate Sourcing
- Technical Support
- Hardware Diagnostics
- Customer Service
- Process Improvement
- Pre-Employment Screening
- Data Entry
- Customer Complaint Resolution
- Customer Relations
- Payment Collection
References
AVAILABLE UPON REQUEST
Languages
Creole
Native or Bilingual
Timeline
Talent Acquisition Recruiter
TELEPERFORMANCE
11.2021 - Current
Recruiter
TELEPERFORMANCE
09.2015 - 11.2021
Technical Support Representative
TELEPERFORMANCE
03.2015 - 09.2015
Customer Service Sales Representative
TELEPERFORMANCE
05.2013 - 02.2015
Front End Cashier
MC DONALD'S
02.2010 - 11.2011
HIGH SCHOOL DIPLOMA - Sport Marketing
ATLANTIC COMMUNITY HIGH SCHOOL