Jeannette Ricks
Receptionist
Florissant,MO
Summary
Dynamic and organized professional with extensive experience in client relations and office administration at Bentwood Nursing and Rehab. Proven ability to enhance customer satisfaction through effective communication and appointment scheduling. Skilled in data entry and maintaining confidentiality, contributing to a welcoming and efficient environment.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
15
15
years of professional experience
Work History
Receptionist
Bentwood Nursing and Rehab
06.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Cashier
Jack in the Box
11.2024 - 05.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes
Caregiver
Wright Way LLC
02.2022 - 11.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Level 1 Medication Aide
The Boulevard Living Living
06.2023 - 10.2023
- Collaborated with healthcare team members to develop individualized medication plans for optimal patient outcomes.
- Built strong rapport with patients and their families, addressing any concerns related to medications or overall treatment plans.
- Conducted comprehensive assessments of each patient's overall health status for accurate medication planning purposes.
- Assisted patients with self-administration of medications when appropriate, promoting independence and confidence.
Lead Dietary Aide
Missouri Veterans Home
11.2016 - 08.2019
- Maintained accurate records of patient''s special diets and allergies, reducing the risk of adverse reactions during mealtime.
- Conducted regular safety inspections of kitchen equipment, maintaining a clean and hazard-free environment.
- Maximized kitchen productivity by organizing workstations for optimal performance during peak service times.
- Assisted in the preparation of special events or catering requests, showcasing versatility and adaptability in various kitchen settings.
Housekeeping Aide
The Quarters at Des Peres Health
06.2014 - 10.2016
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
Caregiver
Supportive Living Home Health Care
02.2011 - 10.2013
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Education
High School Diploma -
Beaumont High School
3836 Natural Bridge Ave St. Louis Mo 6310705-2006
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Appointment scheduling
- Scheduling
- Scheduling appointments
- Greeting and seating clients
- Data inputting
- Office administration
- Mail handling
- Multi-line telephone operation
- Document management
- Typing speed
- Documentation and reporting
Timeline
Receptionist
Bentwood Nursing and Rehab
06.2025 - Current
Cashier
Jack in the Box
11.2024 - 05.2025
Level 1 Medication Aide
The Boulevard Living Living
06.2023 - 10.2023
Caregiver
Wright Way LLC
02.2022 - 11.2023
Lead Dietary Aide
Missouri Veterans Home
11.2016 - 08.2019
Housekeeping Aide
The Quarters at Des Peres Health
06.2014 - 10.2016
Caregiver
Supportive Living Home Health Care
02.2011 - 10.2013
High School Diploma -
Beaumont High School
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