Jeannette Rowe
Norfolk,VA
Summary
Driven by a results-focused approach, leveraged problem-solving abilities and customer service expertise at Grubb Printing & Stamp Co. to enhance client satisfaction and loyalty. Skilled in conflict resolution and recordkeeping, successfully managed high-stress situations, fostering positive outcomes and streamlining operations for efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Grubb Printing & Stamp Co.
05.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Order Writer
RiteRug Flooring
07.2020 - 01.2023
- Developed strong relationships with vendors, fostering open communication lines for expedited issue resolution and streamlined order processing.
- Provided training and support for new hires, assisting in their successful integration into the Order Writer role.
- Demonstrated exceptional problem-solving skills to resolve complex or unique customer orders, ensuring client satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Student Center Assistant
Tidewater Community College
10.2015 - 07.2020
- Set up classroom equipment and organized activities.
- Facilitated communication between departments by acting as a liaison, contributing to seamless operations.
- Contributed to a welcoming environment by maintaining clean and organized common areas for clients and staff members.
- Ensured timely delivery of essential documents through effective mailing coordination and courier services management.
- Assisted in the onboarding process for new team members by offering guidance and resources, fostering a supportive work environment.
Education
Associate of Science -
Tidewater Community College
300 Granby St., Norfolk, VA, 2351006.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Conflict Resolution
- Filing
- Product and service solutions
- Coordination
- Recordkeeping strengths
- Account updating
Timeline
Customer Service Representative
Grubb Printing & Stamp Co.
05.2023 - 08.2024
Order Writer
RiteRug Flooring
07.2020 - 01.2023
Student Center Assistant
Tidewater Community College
10.2015 - 07.2020
Associate of Science -
Tidewater Community College