Jeannette Saber
11808 Florance Ave Apt # A Santa Fe Springs,CA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
24
24
years of professional experience
Work History
Assistant Kitchen Manager
Owner/Supervicesor Farris Bushnaq Mazza Restaurant
07.2022 - 04.2023
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Store Manager Lady's Clothing Store
Luxe Moda
03.2014 - 03.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Store Manager
Vogue Boutique
09.2009 - 02.2014
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
Assistant Manager
Lavanti Fine Men's Clothing
10.1999 - 07.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
Herbert Hoover High School
Glendale, CASkills
- Profit Target Achievement
- Policy Application
- Service Delivery Management
- Staff Management
- Meat Preparation
- Sales and Marketing
- Attention to Detail
- Proper Storage Procedures
- Food Plating and Presentation
- Restaurant Operation
- Serve Customers
- Portioning Understanding
- Sanitation
- Station Preparation
- Cleaning and Sanitation
- Recruitment and Hiring
- Training
- Procedure Preparation
- Project Management
- Menu Planning
- Team Leadership
- Portion Sizes
- Food and Beverage Management
- Storage Organization
- Food Preparation and Safety
- Vendor Relationship Management
- Waste Reduction
- Staffing and Sales Reporting
- Calm and Professional Under Pressure
- Product Promotion
- Call Triaging
- Cultural Awareness
- Shipping Procedures Understanding
- Executive Management Support
- Interpretation and Translation Services
- Conflict Resolution
- Money Handling Abilities
- Policy and Procedure Adherence
- Merchandise Orders and Exchanges
- Critical Thinking
- Records Preparation
- Brand Representation
- Team Development
- Customer Service
- Reading Comprehension
- Shipping and Receiving Understanding
- Training Development Aptitude
- Customer Consulting
- Documentation
- Promotional Support
- Senior Leadership Support
- Closing Sales
- Order Processing
- 10-Key
- Travel Planning
- Customer Relations
- Administrative Support
- Problem-Solving Ability
- Professional Telephone Demeanor
- Call Center Operations
- Stocking and Replenishing
- Customer Relationship Management
- Prioritization
- Stock Management
- Retail Sales Customer Service
- Managing Multiple Tasks
- Customer Account Management
- Multi-Line Telephone Operation
- Sales Expertise
- Computer Proficiency
- Staff Training
- Retail Materials Management
- Multi-Line Phone Talent
Languages
English
Full Professional
Timeline
Assistant Kitchen Manager
Owner/Supervicesor Farris Bushnaq Mazza Restaurant
07.2022 - 04.2023
Store Manager Lady's Clothing Store
Luxe Moda
03.2014 - 03.2022
Store Manager
Vogue Boutique
09.2009 - 02.2014
Assistant Manager
Lavanti Fine Men's Clothing
10.1999 - 07.2009
High School Diploma -
Herbert Hoover High School
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