Jeannette Santiago
York,PA
Summary
Dynamic leader with extensive experience at Crispus Attucks, specializing in youth engagement and multicultural sensitivity. Successfully developed tailored educational resources and fostered partnerships, enhancing program participation by 30%. Proven ability to build leadership skills among youth while mentoring new case managers, ensuring effective service delivery and community impact.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Youth Services
Crispus Attucks
605 South Duke Street York PA 17401
05.2024 - 03.2025
- Assisted in planning and implementing youth engagement programs to foster community involvement.
- Supported the development of educational resources tailored for diverse youth populations.
- Coordinated outreach efforts to establish partnerships with local schools and organizations.
- Facilitated workshops aimed at building leadership skills among young participants.
- Learned best practices for managing youth service initiatives within a team environment.
- Engaged with youth to gather feedback, ensuring program relevance and effectiveness.
- Monitored program participation rates, contributing to continuous improvement efforts.
- Organized events that promoted social responsibility and community service among youth groups.
- Fostered a culture of continuous improvement by encouraging open dialogue about successes and opportunities for growth among team members during regular check-ins or annual reviews.
Senior Case Manager
Crispus Attucks Association
605 South Duke Street York PA
08.2013 - 05.2024
- Coordinated client assessments to determine eligibility for services and support resources.
- Developed individualized service plans addressing client needs and goals effectively.
- Monitored case progress, adjusting strategies to optimize client outcomes and resource utilization.
- Collaborated with multidisciplinary teams to ensure comprehensive care and service delivery.
- Provided crisis intervention and conflict resolution to clients in high-stress situations.
- Educated clients on available services, enhancing their self-advocacy and resource navigation skills.
- Maintained accurate case documentation in compliance with regulatory standards and policies.
- Facilitated communication between clients and external agencies, streamlining access to necessary supports.
- Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
- Managed high-risk cases effectively, implementing crisis intervention techniques when necessary to ensure client safety.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
Education
High School Diploma -
York Vo- Tech
2179 South Queen Street. 17402Skills
- Youth engagement
- Multicultural sensitivity
- Curriculum design
- Partnership building
Certification
CPR Traininner
Raising Stars award
It's a community award that is selected by the community to recognize volunterrs giving back to their community through countless hours of outreach
Languages
Spanish
Native or Bilingual
Timeline
Director of Youth Services
Crispus Attucks
05.2024 - 03.2025
Senior Case Manager
Crispus Attucks Association
08.2013 - 05.2024
High School Diploma -
York Vo- Tech