Overview
Work History
Education
Skills
Timeline
Generic

Jeannette Soriano

New York

Overview

12
12
years of professional experience

Work History

Care Coordinator Supervisor/ HR Assistant

Upper West Side Dermatology
01.2019 - Current
  • Assisted Practice Administrator in the full recruitment cycle, including posting job openings, scheduling interviews, and conducting Phase One interviews to ensure a smooth hiring process
  • Managed candidate expectations by providing clear, empathetic feedback, contributing to a positive employer brand and improving candidate experience
  • Trained new administrative hires and cross-trained clinical staff on clerical duties, ensuring operational efficiency and seamless transitions within the team
  • Managed high-volume phone calls and coordinated communication for five medical providers, optimizing scheduling processes and effectively handling patient inquiries
  • Maintained and managed a comprehensive payroll tracking system for doctors, ensuring accurate and timely payment processing
  • Processed and monitored daily income from patient visits, insurance claims, and out-of-pocket payments, reconciling with services rendered to ensure accurate financial records
  • Collaborated with the billing department to ensure accurate submission of claims and diligently followed up on outstanding or rejected claims, improving claim resolution rates
  • Streamlined financial tracking processes, reducing errors and improving cash flow management
  • Played a key role in implementing telehealth services during the COVID-19 pandemic, ensuring continuity of care for patients while maintaining compliance with healthcare regulations
  • Maintained confidentiality and adhered to office policies and protocols, ensuring HIPAA compliance across all patient interactions and internal communications
  • Managed medical office inventory by anticipating needs, placing orders, and monitoring office equipment to ensure the practice was fully stocked and operational
  • Maintained accurate and up-to-date patient records in compliance with healthcare standards and regulations, ensuring timely and accurate documentation
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.

Accounts Payable

Jacks
01.2013 - 12.2018
  • Reviewed invoices for 3 stores for appropriate documentation
  • Implemented checking of pack-lists and invoices system that prevented overpayment
  • Created filing program to answer all credit and debit questioning efficiency by 50%
  • Obtains signatures and distributes accounts payable checks to send payment
  • Assisted in preparing and sending out payroll for 362 employees
  • Improved efficiency of accounts payable and receivable processes, resulting in faster payment collection and vendor payments.
  • Resolved invoice discrepancies by working closely with accounts payable department and external suppliers.

Education

Bachelor of Business Administration - Accounting and Human Resources Management

Herbert H. Lehman College/CUNY
Bronx, NY
12.2017

Skills

  • Fluent in Spanish
  • Proficient in Microsoft Excel
  • Proficient in Outlook
  • Proficient in Word
  • Proficient in Google Docs
  • Calendar management
  • Excellent phone etiquette
  • Patient care
  • Coordination
  • HR assistance
  • Conducting interviews

Timeline

Care Coordinator Supervisor/ HR Assistant

Upper West Side Dermatology
01.2019 - Current

Accounts Payable

Jacks
01.2013 - 12.2018

Bachelor of Business Administration - Accounting and Human Resources Management

Herbert H. Lehman College/CUNY

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Jeannette Soriano