Summary
Overview
Work history
Education
Skills
Accomplishments
Custom
Timeline
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JEANNETTE WARD

Washington Village,United Kingdom

Summary

I live with my husband Paul, we love to travel and have visited many countries. I have a passion for interior design & DIY and enjoy researching & sourcing latest trends and bespoke styles.

Overview

34
34
years of professional experience
7
7
years of post-secondary education

Work history

Key Accounts Sales administrator

Brickservices
03.2017 - 02.2025
  • Process sales orders efficiently
  • Liaise with Buyers & Site Managers to provide support planning their building materials in line with their build programmes & manufacturer lead times
  • Monitor and track customers orders daily till completion
  • Process sales invoices
  • Monitor customer accounts to make sure customers are working within their credit limits
  • Arrange delivery from overseas and within the UK
  • Additional responsibilities; Office Health & Safety/and Mental Health co-ordinator

North East Home Sales Co-ordinator

Keepmoat Homes
12.2015 - 03.2017
  • Provide high level admin support for Sales Managers & Sales Director
  • Audit, track & process customer home upgrades
  • Collate and process weekly sales figures
  • Track and process government Help to Buy Claims
  • Production of weekly price lists and website updates
  • Provide holiday cover to Legal Executive

North East Customer Care Co-ordinator

Keepmoat Homes Construction
01.2014 - 12.2015
  • Responsible to provide an efficient and effective customer care service, liaising with customers, contractors, and management construction teams whilst maintaining effective working relationships
  • Liaise with all customers purchasing a new home and build relationships during their warranty period
  • Process all customer defects direct to sub-contractors
  • Effectively deal with all customer complaints
  • Build relationships with sub-contractors and manage their customer response timescales
  • Plan and monitor maintenance work schedules and ensure all work materials are available prior to starting works

Customer Service Representative

Walker Filtration Engineering
10.2013 - 12.2013
  • Responsible for maintaining existing relationships for a defined group of customers
  • Answering customer phone calls, Emails and responding to sales / customer service enquires thoroughly accurately and within 24 hours
  • Input all sales orders accurately and quickly

Branch Manager

Thomas Cook
09.2002 - 09.2013
  • Responsible for ensuring all areas of the store are operating successfully, remaining totally focused on driving sales whilst ensuring the store operates within company procedures and standards
  • Ultimately driving a results obsessed culture which is driven by exceptional customer service
  • Maximise team personal skills, knowledge and experience, use consistent praise and recognition, motivational coaching and feedback to improve team selling skills and customer service and develop their full potential
  • Executed substantial & profitable sales revenue growth in Travel & Foreign exchange by driving the best Customer Experience in store
  • Ensure team have individual sales targets, keeping them updated in their progress against these on a regular basis
  • Lead by example by spending regular time on the store floor, meeting & greeting customers, interacting within sales to add value to the bookings and help close the sale
  • Focus on directional sell, ensuring the team develop sound knowledge and UPS’s on our in-house products
  • Local market initiatives to attract new customers
  • Effectively built relationships and drove a customer focus culture to increase customer retention and ensured all team members are aware of the stores most valuable customers
  • Performance managed the team with goal settings, 1 to 1’s and ensured interim and annual performance reviews are conducted on time
  • Managed budgets effectively and ensure controllable costs
  • Effectively analysed and interpreted all management information to develop bespoke business plans maximising the opportunities highlighted to improve growth on sales over 3million
  • Regional Co-Coordinator for Long Haul Travel & Flights, arranged promotions and offers for stores in the region and offered help and support to other managers

Customer Service Manager

Thomas Cook
10.1997 - 09.2002

Sales Consultant

Thomas Cook
09.1993 - 10.1997

Administration Consultant

Callers Pegasus
06.1991 - 09.1993

Education

7 GCSE’s -

Newcastle College
09.1984 - 06.1991

Cottac certificate - Travel & Tourism

NVQ 2 & 3 - Travel & Tourism

Skills

  • Excel
  • Word
  • Windows
  • Company intranet
  • Email Management

Accomplishments

  • Nominated for The national Customer Service Awards in 2001 for ‘The Customer Service Manager of the Year’
  • Attended Mary Gober International Customer Service training - High impact session targeted on increasing Customer service levels within businesses by using psychological approach to improve customer service style and complaint handling.

Custom

Lisa Lambton, Manager, Barclays Bank, 07538 602765 or 0191 4180608

Timeline

Key Accounts Sales administrator

Brickservices
03.2017 - 02.2025

North East Home Sales Co-ordinator

Keepmoat Homes
12.2015 - 03.2017

North East Customer Care Co-ordinator

Keepmoat Homes Construction
01.2014 - 12.2015

Customer Service Representative

Walker Filtration Engineering
10.2013 - 12.2013

Branch Manager

Thomas Cook
09.2002 - 09.2013

Customer Service Manager

Thomas Cook
10.1997 - 09.2002

Sales Consultant

Thomas Cook
09.1993 - 10.1997

Administration Consultant

Callers Pegasus
06.1991 - 09.1993

7 GCSE’s -

Newcastle College
09.1984 - 06.1991

Cottac certificate - Travel & Tourism

NVQ 2 & 3 - Travel & Tourism

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JEANNETTE WARD