Jeannette Wasserberg
Bolivar,NY
Summary
Hardworking and highly competent individual with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong communication, organizational skills, time management skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and giving customers a positive and memorable customer service experience.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Imaging Receptionist (Temporary)
Cayuga Medical Center, Ithaca NY
Ithaca, NY
11.2024 - 12.2024
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Answered and directed incoming calls using multi-line telephone system.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Performed data entry tasks into various computer systems accurately and promptly.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Certified Surgical Technologist
Cayuga Medical Center, Ithaca NY
Ithaca, NY
10.2021 - 11.2024
- Reviewed surgical procedures for the day, surgery requirements and prepped operating rooms with appropriate tools, equipment and instruments.
- Set up equipment, tools and supplies for procedures and organize instruments as directed in surgeons' preference cards.
- Scrubbed arms and hands and assisted surgical team with scrubbing, masks and surgical clothing.
- Prepared patients for surgery by positioning on operating table and covering with sterile surgical drapes to prevent exposure.
- Assisted the surgeon and the surgeon's assistants by passing instruments and sterile supplies throughout the operation.
- Responded quickly to changes in patient status or emergency situations.
- Performed instrument counts before, during, and after surgeries as required by hospital policy.
- Provided instruction on procedures and proper techniques for handling instruments to new team members.
- Maintained a sterile field throughout the procedure.
- Prepared dressings or bandages, and applied or assisted with the application following surgery.
- Cleaned and restocked operating room, gathering and placing equipment and supplies.
- Participated in continuing education activities related to job responsibilities.
Certified Surgical Technologist
UHS-San Antonio, TX
San Antonio, TX
01.2017 - 05.2021
- Reviewed surgical procedures for the day, surgery requirements and prepped operating rooms with appropriate tools, equipment and instruments.
- Set up equipment, tools and supplies for procedures and organize instruments as directed in surgeons' preference cards.
- Scrubbed arms and hands and assisted surgical team with scrubbing, masks and surgical clothing.
- Prepared patients for surgery by positioning on operating table and covering with sterile surgical drapes to prevent exposure.
- Assisted the surgeon and the surgeon's assistants by passing instruments and sterile supplies throughout the operation.
- Responded quickly to changes in patient status or emergency situations.
- Performed instrument counts before, during, and after surgeries as required by hospital policy.
- Provided instruction on procedures and proper techniques for handling instruments to new team members.
- Maintained a sterile field throughout the procedure.
- Prepared dressings or bandages and applied or assisted with the application following surgery.
- Cleaned and restocked operating room, gathering and placing equipment and supplies.
- Participated in continuing education activities related to job responsibilities.
Work Study Office Assistant
Brown Mackie College-San Antonio
San Antonio, TX
09.2016 - 11.2016
- Provided support to faculty, staff and students with various tasks.
- Conducted research under guidance for faculty projects.
- Assisted department with special projects and tasks to meet deadlines.
- Organized filing systems, both electronic and hard copy versions, ensuring accuracy of information stored within each system.
- Assisted with administrative tasks, including data entry and file management.
- Stocked materials in workroom for easy accessibility.
Patient Care Assistant
Methodist Health Systems
San Antonio, TX
10.2013 - 11.2014
- Monitored vital signs including pulse rate, temperature, respiration rate, and blood pressure.
- Used mobility devices to transport patients.
- Assisted with ambulation and positioning of patients according to their plan of care.
- Ensured proper nutrition by providing meals, snacks and fluids to patients as instructed by medical staff.
- Collected specimens for laboratory tests upon request of medical staff.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Supported unit efficiency by maintaining current and accurate clerical paperwork.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Prepared rooms for incoming patients by stocking supplies and ensuring equipment is functioning properly.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Responded quickly and appropriately to emergency situations.
- Provided emotional support and companionship to patients.
- Provided emotional support for distressed patients and families during difficult times.
- Reported any changes in patient condition to the supervising nurse immediately.
- Assisted with daily activities such as bathing, grooming, dressing, feeding, and transferring patients.
- Turned and repositioned bedridden patients to prevent bedsores.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Engaged with patient family and friends to provide courteous visit experience.
- Answered call lights promptly to ensure timely response to patient needs.
Unit Supply Clerk, Corporal
US Army
San Antonio, TX
06.1993 - 03.2001
- Conducted inventories of materials on a regular basis.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Monitored expiration dates on products stored in the supply room and informed supervisors when necessary to dispose of expired items.
- Provided assistance to other members of the unit in locating requested items from the supply room.
- Coordinated supply replenishment to meet expected unit demands.
- Prepared requisitions for material as needed.
- Maintained inventory records and stock lists for all items in the unit supply room.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Dispensed supplies to personnel upon request or approval.
- Answered phone calls, providing courteous and informative responses to inquiries.
- Identified discrepancies between physical count and computer generated reports and took corrective action as necessary.
- Verified that all documents were properly filled out before releasing items from the supply room.
- Assisted with the ordering, receiving, storing and issuing of supplies.
- Researched potential suppliers online to obtain pricing information for comparison purposes.
- Performed routine maintenance tasks such as cleaning shelves and organizing stock levels.
- Tracked shipment progress using various communication methods including phone calls, emails and faxes.
- Provided clerical support to multiple departments as needed, demonstrating versatility and teamwork.
- Inspected incoming shipments for accuracy and quantity.
- Stored materials in an orderly manner following established guidelines for proper storage techniques.
Education
BLS/CPR Certificate - Healthcare
American Heart Association
Ithaca, NY02-2023
Associate of Applied Science - Surgical Technology
Brown Mackie College
San Antonio, TX12-2016
Skills
- Performance improvement
- Calm demeanor
- Recordkeeping and bookkeeping
- Multitasking and prioritization
- Clerical support
- Verbal and written communication
- Phone etiquette
- Positive and professional
- Meticulous and organized
- Office equipment operations
- Supply management
- Multi-line telephone systems
- Service-oriented mindset
Accomplishments
- Dean's List
- Cum Laude Graduations
- Planetree Award
Certification
- BLS/CPR Certification
- Certified Surgical Technologist
- Certified Medical Assistant
Timeline
Imaging Receptionist (Temporary)
Cayuga Medical Center, Ithaca NY
11.2024 - 12.2024
Certified Surgical Technologist
Cayuga Medical Center, Ithaca NY
10.2021 - 11.2024
Certified Surgical Technologist
UHS-San Antonio, TX
01.2017 - 05.2021
Work Study Office Assistant
Brown Mackie College-San Antonio
09.2016 - 11.2016
Patient Care Assistant
Methodist Health Systems
10.2013 - 11.2014
Unit Supply Clerk, Corporal
US Army
06.1993 - 03.2001
- BLS/CPR Certification
- Certified Surgical Technologist
- Certified Medical Assistant
BLS/CPR Certificate - Healthcare
American Heart Association
Associate of Applied Science - Surgical Technology
Brown Mackie College
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