Jeannette Webster

Received Five catch of the month awards.

• Safeguarded company assets from theft or damage by meticulously observing all areas requiring protection.
• Maintained a safe environment for staff and visitors through diligent observation and quick response to potential hazards.
• Identified and documented unauthorized actions by employees.
• Assisted law enforcement agencies in investigations, providing valuable information gathered through surveillance operations.
• Ensured compliance with company policies and procedures through consistent monitoring and enforcement of rules among employees and visitors.
• Monitored guests for signs of suspicious or criminal activity.
• Updated daily logs and produced reports outlining surveillance activities.
• Reduced potential threats by identifying suspicious activities and promptly reporting to relevant authorities.
• Supported fellow team members during high-pressure situations by remaining calm under pressure and utilizing effective problem-solving skills.
• Developed strong analytical skills while reviewing hours of video footage, enabling accurate identification of potential threats or criminal activity.
• Promoted a culture of integrity within the organization by consistently modeling ethical behavior while performing surveillance duties.
• Demonstrated exceptional attention to detail when documenting events observed during shifts, resulting in accurate records for reference by management or law enforcement if needed.
• Maintained strict confidentiality of sensitive information acquired during surveillance operations, protecting the privacy and security of employees and patrons.
• Conducted detailed incident reports following any security breaches or suspicious occurrences, aiding in preventing future incidents.
• Verified compliance with internal policies during monetary transportation activities.
• Operated surveillance equipment, video recorders and computers to monitor activities within facility.
• Collaborated with the security team, ensuring smooth communication and swift action in emergency situations.
• Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
• Researched cheating methods and advantage play systems to quickly identify illegal activity.
• Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
• Reviewed live and archived video surveillance footage for investigative purposes.
• Used electronic surveillance cameras to watch tables and other gambling activities on gaming floor, tracking suspicious activities and documenting identified violations.
• Maintained log of surveillance operations, noting discrepancies or suspicious activity.

• Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
• Provided exceptional customer service, addressing concerns promptly and professionally.
• Managed high volumes of currency, balancing accounts accurately at the end of each shift.
• Quickly and accurately counted drawers at start and end of each shift.
• Counted and recorded assigned funds and made exchanges of funds throughout shift.
• Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
• Secured casino funds not in use after balancing cash drawer.
• Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
• Processed various cash transactions and answered gaming customer questions.
• Maintained security of the cage area, safeguarding company assets from potential theft or fraud risks.
• Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
• Conducted regular audits on cage balances, verifying accuracy and identifying any discrepancies promptly for resolution.
• Contributed to overall team success by meeting performance targets consistently while maintaining high standards of professionalism in all interactions.
• Demonstrated adaptability in learning new systems quickly as technology evolved within the industry.
• Enhanced customer satisfaction by efficiently processing transactions and handling cash accurately.
• Prepared detailed reports on daily transactions, assisting in the reconciliation process for accounting purposes.
• Increased operational efficiency by keeping an organized work area and managing inventory levels effectively.
• Ensured compliance with casino regulations and policies through diligent monitoring of cage activities.
• Moved currency, coins and chips following exact security protocols.
• Protected customers by following information security procedures and maintaining confidentiality of transactions.
• Checked customer identification and verified signatures for large transactions.
• Monitored customer transactions to detect suspicious or fraudulent activity.
• Understood and consistently followed gaming commission rules governing establishment activities.
• Helped patrons access funds by cashing checkers and processing credit card advances.
• Sold chips, tokens or tickets to patrons based on individual needs.
• Provided exceptional service to both internal and external customers while maintaining professional conduct even under high-pressure situations.
• Conducted thorough investigations into any discrepancies or irregularities, taking appropriate action when necessary to maintain integrity within the Main Bank operations.
• Ensured compliance with federal regulations and internal policies by staying up-to-date on industry changes and adjusting procedures accordingly.
• Contributed to the overall success of the casino''s financial department through diligent attention to detail and strong work ethic.
• Prepared detailed reports on Main Bank activities as required by management, providing valuable insights into operational performance trends.
• Oversaw the distribution of funds to various casino departments, ensuring smooth operations across all gaming areas.
• Maintained a balanced main bank by conducting daily audits and reconciliations.
• Strived for continuous improvement by seeking out feedback from peers and supervisors, implementing changes as needed to deliver optimal performance in the Main Bank role.
• Safeguarded company assets by adhering to strict security protocols and maintaining constant vigilance during transactions.
• Organized currency inventory effectively, making certain that adequate amounts were available at all times for casino operations needs.
• Managed large sums of money efficiently, reducing the risk of loss or discrepancies in accounting records.

• Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
• Provided exceptional customer service, addressing concerns promptly and professionally.
• Managed high volumes of currency, balancing accounts accurately at the end of each shift.
• Quickly and accurately counted drawers at start and end of each shift.
• Secured casino funds not in use after balancing cash drawer.
• Processed various cash transactions and answered gaming customer questions.
• Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
• Maintained security of the cage area, safeguarding company assets from potential theft or fraud risks.
• Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
• Enhanced customer satisfaction by efficiently processing transactions and handling cash accurately.
• Demonstrated adaptability in learning new systems quickly as technology evolved within the industry.
• Ensured compliance with casino regulations and policies through diligent monitoring of cage activities.
• Improved workflow processes by sharing best practices with colleagues and implementing suggestions from management when applicable.
• Increased operational efficiency by keeping an organized work area and managing inventory levels effectively.
• Moved currency, coins and chips following exact security protocols.
• Understood and consistently followed gaming commission rules governing establishment activities.
• Performed check cashing for customers based on company policies.
• Promoted to dual rate cashier in February of 2019
• Trained, oriented and mentored new cashiers in money handling and cage security procedures.
• Collaborated with other departments to resolve discrepancies in a timely manner, promoting smooth operations throughout the casino floor.
• Established trustworthiness among customers and colleagues alike through consistent reliability in completing tasks without error.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

• Maintain functionality of casino electronic games
• Processed Jackpots for patrons
• Ensured positive interactions for patrons on the casino floor
• Adhered to safety and compliance protocol
• Maintained a safe work environment for patrons both internal and external
• Collaborated with other departments to maintain positive experiences for patrons
• Dealt with customer satisfaction through the prompt and orderly document preparation and payouts

• Processed various cash transactions and answered gaming customer questions.
• Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
• Maintained security of the cage area, safeguarding company assets from potential theft or fraud risks.
• Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
• Demonstrated adaptability in learning new systems quickly as technology evolved within the industry.
• Enhanced customer satisfaction by efficiently processing transactions and handling cash accurately.
• Quickly and accurately counted drawers at start and end of each shift.
• Managed high volumes of currency, balancing accounts accurately at the end of each shift.
• Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.

• Maintained accurate cash handling practices for smooth store operations and minimized discrepancies.
• Improved communication between front-end staff members by participating in regular team meetings.
• Collaborated with team members to maintain a clean and organized store environment, promoting a positive shopping experience.
• Demonstrated strong knowledge of store policies, promotions, and procedures to assist customers effectively.
• Aided in inventory management by restocking shelves and conducting routine audits of merchandise levels.
• Enhanced customer satisfaction by efficiently processing transactions and providing excellent service.
• Balanced cash drawer at the end of each shift, ensuring all funds were accounted for correctly.
• Managed register during high-volume shifts, maintaining accuracy and efficiency in financial transactions.
• Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Handled cash with high accuracy and took care to check bills for fraud.
• Performed cash, card and check transactions to complete customer purchases.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Learned duties for various positions and provided backup at key times.
• Promoted to MOD August of 2013