Jeannette Zutant
Server/Host
Tampa,FL
Summary
Proven hospitality professional with a track record of enhancing guest satisfaction at Applebee's Grill + Bar. Excelled in menu management and guest relations, leveraging foreign language skills to elevate customer experiences. Demonstrated up-selling techniques and a detail-oriented approach, significantly contributing to service excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Host
Applebee's Grill + Bar
Dewitt, NY
06.2024 - 12.2024
Assisted servers in seating guests by escorting them to their tables.
Resolved customer service and food-related issues to maintain guest satisfaction.
Informed patrons of specialties and features.
On-Call Banquet Server
Diversified Staffing Services
Brandon, FL
02.2013 - 12.2023
Provided exceptional service to high volume of daily customers.
Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
Host
Columbia Cafe
Tampa, FL
06.2022 - 03.2023
Welcomed guests with a smile and their names when possible, showed them to their table while informing them of the chef's features and the server's name, and interacted with them.
Kept work area clean and organized.
Performed opening and closing duties.
Education
High School Diploma -
Trade School Viersen
Viersen Germany07-1984
Travel - 200 Plus Program Certificate, Worldspan Datas II,
Lucas Travel Scool
Virginia Beach, VASkills
- Menu management
- Foreign language skills
- Guest relations
- Order accuracy
- Up-selling techniques
- Detail-oriented
Certification
SafeStaff certificate
Languages
German
Professional
Timeline
Host
Applebee's Grill + Bar
06.2024 - 12.2024
Host
Columbia Cafe
06.2022 - 03.2023
On-Call Banquet Server
Diversified Staffing Services
02.2013 - 12.2023
High School Diploma -
Trade School Viersen
Travel - 200 Plus Program Certificate, Worldspan Datas II,
Lucas Travel Scool
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