Jeannette Gia Mendez
Holyoke,MA
Summary
Dependable Customer Service professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling of customers inquiries, using different of software and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Extensive knowledge service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
27
27
years of professional experience
Work History
Customer Sales Associate
ARAMARK, Higher Education
Holyoke, MA
11.2021 - Current
- Provided information on company offerings to promote products and services to customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Applied company standards to merchandise placements and presentations.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Thrive Center / Student Resource Center /Call Center Customer Service Representative
Holyoke Community College
Holyoke, MA
09.2018 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Educated customers on current resources, outside services or new programs available
- Addressed escalated customer service issues, to save customer relationships with the Center.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
Customer Service Associate
Baystate Medical Center
Springfield, MA
02.2012 - 01.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
General Restaurant Manager
McDonald's D/B/A Gomez Enterprises L.L.C.
Enfield, CT
05.1995 - 03.2012
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Orchestrated positive customer experiences by overseeing every area of food operations.
- Maintained facility and grounds to present positive image.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
Associate of Arts - Visual Arts And Communications
Holyoke Community College
Holyoke, MA06.2022
General Studies - Transition To College And Careers Program
Holyoke Community College / Transition To College
Holyoke, MA05.2018
Culinary Certificates - Restaurant And Culinary Management
Lincoln Culinary Institute
Agawam, MA11.2012
Bachelor of Science - Restaurant And Food Services Management
Hamburger University For McDonalds
Oak Brook, IL05.2004
GED -
Mt. Holyoke College / Next Step Program
South Hadley, MA05.1992
Skills
- Time Management
- Strong Communication and Interpersonal Skills
- Policy and Procedure Adherence
- Computer Proficiency and Microsoft Office
- High-Volume Environments
- Answering Customer Questions
- Building Customer Relationships and Loyalty
- Engaging with Diverse Customers
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Elementary
French
Elementary
American Sign Language
Limited Working
Timeline
Customer Sales Associate
ARAMARK, Higher Education
11.2021 - Current
Thrive Center / Student Resource Center /Call Center Customer Service Representative
Holyoke Community College
09.2018 - 06.2022
Customer Service Associate
Baystate Medical Center
02.2012 - 01.2018
General Restaurant Manager
McDonald's D/B/A Gomez Enterprises L.L.C.
05.1995 - 03.2012
Associate of Arts - Visual Arts And Communications
Holyoke Community College
General Studies - Transition To College And Careers Program
Holyoke Community College / Transition To College
Culinary Certificates - Restaurant And Culinary Management
Lincoln Culinary Institute
Bachelor of Science - Restaurant And Food Services Management
Hamburger University For McDonalds
GED -
Mt. Holyoke College / Next Step Program
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