Jeannette Joma Ellis
Douglaston,New York
Summary
Substantive experience in international hotel operations Experience in customer service and problem resolution Strong capacity to work in a fast-paced, multicultural environment Experience in marketing and planning for multiple international companies’ Extensive knowledge of hotel accounting and banking using various currencies More than two years of Hotel Management experience Expertise in hotel policy and procedures Ability to supervise manage other staff Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Front
- Porters
- Responded to email enquiries on a timely and accurate basis
- Posted charges, such as those for rooms, food, telephone calls to ledgers electronically
- Record guest comments or complaints, referring customers to managers as appropriate
- Made and confirmed reservations
- Collected payments and made change for guests
- Welcomed and registered guests
Housing Coordinator, Housing Manager
NYC
New York
01.2018 - Current
- Helped in the general oversight of Transitional Home Operations and the well-being of female identified survivors of human trafficking
- Participating in planning for creative activities and events for residents
- Conflict management and crisis intervention techniques in emergency situations
- Documenting of resident activities
- Train and engage transitional home volunteers and maintain volunteer relationships
- Overseeing the care and wellbeing of residents with a team of 5 Housing Coordinators
- Taking care of all operational needs of the home and ensuring that safety standards are upheld
- Hold breaking and entering as well as fire drills twice a year for staff and residents
- Supervise, train and support staff to ensure high quality of care is provided to the residents
office manager
Church Office
11.2012 - 04.2014
- Manage church office in the absence of the,
- Help with bulletin production
- Update website with church activities on a weekly basis
- Office supplies procurement.
Resident Manager
Protea Hotel
Cairo, Lusaka
06.2010 - 09.2011
- Responsible for meeting the needs of customers throughout 75 hotel rooms
- Responsible for overseeing guest relations of all customers 24 hours a day, 7 days a week
- Coordinated multiple staff to ensure that reservations, billing, and check-in, check-out happened in a correct and timely fashion
- Responsible for recruiting, interviewing, and hiring all front office staff
- Trained all new front desk employees in hotel policy, procedures and etiquette
- Liaised with other hotel managers to ensure that residents of the hotel received exceptional customer service
- Represented Protea Hotel when working closely with international organizations hosting conferences within the hotel
- Responsible for overseeing the purchasing of supplies and outside services for the hotel
- Organized and coordinated the work of staff and convention personnel for large events held at the hotel
- Oversaw the receipt of advance registration payments from international organizations
- Inspected guest rooms, public areas and grounds for cleanliness and appearance to ensure hotel standards were met
- Supervised staff of 10
Front Office Duty Manager
12.2008 - 06.2010
- Ensuring accuracy of tax invoices and permanent records
- Scheduling Front Office staff to ensure adequate coverage of duties at all times
- Engagement and dismissal of all Front office staff
- Handling Guest complaints
- Ensuring that adequate supply of stationery was maintained and prepared requisition forms for supplies
- Submitted to the chief accountant all invoices, statements, time sheets, cheques, banking slips and other documentation
- Oversee group check in and check out
- Hotel Duty Manager for night shift
- Performed quality control checks to ensure that in-house guests’ information was filled accurately
- Oversee Guest check out
- Proof read all out going emails for quality control
- Check and send Revenue Reports every morning to company directors and board members
- Liaised with house-keeping to ensure that check-out rooms were ready for check-in
Receptionist/ Front Office Supervisor
06.2007 - 12.2008
Consultant
Disnat Recruitment Agency
Lusaka
01.2006 - 06.2007
- Contacted applicants to inform them of employment possibilities, consideration, and selection
- Interviewed applicants to obtain information on work history, training, education, and job skills
- Reviewed and evaluated applicant qualifications or eligibility for specified positions
- Graded aptitude tests and prepared reports on candidates for potential employers
Receptionist
Trinity Baptist Church
New York
03.2004 - 01.2005
- Updated the company Vice President’s appointment diary
- Supervised the janitor and delivery person
- Ensured that an adequate supply of stationery was maintained
- Switchboard operator
- Made interview appointments for candidates
Education
Hospitality
Hotel and Tourism Training Institute Trust Lusaka
GCSE - undefined
Kamwala High School
Skills
- Skilled in
- Timesoft, Pilot Restaurant Billing, Microsoft Office (Word, Outlook, Excel, PowerPoint)
- Scheduling and Coordinating
- Managing Employee Relations
- Strategic Planning
- Issue and Conflict Resolution
- Supplier Relations
- Managing Routines
- Overseeing Employees
Timeline
Housing Coordinator, Housing Manager
NYC
01.2018 - Current
office manager
Church Office
11.2012 - 04.2014
Resident Manager
Protea Hotel
06.2010 - 09.2011
Front Office Duty Manager
12.2008 - 06.2010
Receptionist/ Front Office Supervisor
06.2007 - 12.2008
Consultant
Disnat Recruitment Agency
01.2006 - 06.2007
Receptionist
Trinity Baptist Church
03.2004 - 01.2005
Front
Hospitality
Hotel and Tourism Training Institute Trust Lusaka
GCSE - undefined
Kamwala High School
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