Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeannette Ponce Ponce

Pico Rivera,CA

Summary

I am looking to broaden my horizons as a leader and as a professional. I have a passion for helping others and learning new things. I am a fast learner and hope to learn many things in my current employment. Driven and highly motivated Manager who delivers operational success through team development tactics, including ongoing training, performance evaluation, and mentoring opportunities. Quickly assesses practice and protocols to identify places for improvement and corrective action. Trusted leader who effectively manages change and quickly pivots to address current priorities.

Overview

15
15
years of professional experience
1
1
Certification

Work History

P&D Manager

FedEx Ground
04.2021 - Current
  • Organizing and Development
  • Strategic Planning and Analysis
  • Plans, Organize, Staff, Directs and controls the day-to-day operation of P&D department
  • Manages the company's contractual relationship with the ISP'S, Including conducting and documenting business/ ISP discussions, conducting forums and ensuring the company's compliance with the applicable agreement
  • Ensures compliance to the Department of Transportation (DOT) requirements including but not limited to the accurate completion of unit history files, driver, non-driver, temporary and entity files
  • Holds ISP's accountable to the terms and conditions of the applicable agreement
  • Accompanies sales professionals on local account visits addresses any customer issue and assist in the sales process of on-boarding new accounts
  • Ensures completion of BCSA test, action planning and appropriate follow-up to ensure compliance
  • Awarded station of the year 2021SEPTEMBER 2017 APRIL 2021

Operational Manager

Fed Ex Ground
09.2017 - 04.2021
  • OB manager: Unload, Smalls, and Swak. Inbound Manager: Unload, Smalls, Van Lines, ISP dispatch, and admins,
  • Analyze operational performance through reports and collaboration with others
  • Serves as a champion for FXG's Safety Above All Culture and supports all related initiatives
  • Management responsibilities include, but are limited to hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
  • Vehicle maintenance checks are conducted; audits vehicle maintenance are to DOT requirement standards
  • Process all BCSA every month
  • Overlook all Hour of Service adjustment and violations.

P&D Coordinator

FedEx Ground
08.2015 - 09.2017
  • QBELL
  • BCSA
  • Oversaw code 16's, 85's disputed delivery, tracers, and complaints
  • Would hold weekly BD's with ISP regarding 16's, 85's disputes, tracers, complaints and all Quarterly vehicle inspections and Monthly maintenance for ISP
  • Bravo Zulu award April FY19, Value Award Winner April FY19, and Pillar award winner May FY20,
  • Bravo Zulo Award FY21
  • Would take sales calls regarding pickups
  • Would set up the VRP before the sort started and completed video coding
  • Impact player of the year FY17 award.

Office Administrator

FedEx Ground
10.2013 - 08.2015

Linehaul

Admin / FedEx Ground
04.2011 - 11.2013

Package Handler

FedEx Ground
10.2008 - 04.2012

Education

Rio Hondo College
Whittier, CA

High School Diploma -

El Rancho High School
06.2006

Skills

  • Operations Management and Leadership
  • Team Training and coaching
  • Organizing and Development
  • Strategic Planning and Analysis

Certification

Core Competencies Operations Management and Leadership Team Training and Coaching O

Timeline

P&D Manager

FedEx Ground
04.2021 - Current

Operational Manager

Fed Ex Ground
09.2017 - 04.2021

P&D Coordinator

FedEx Ground
08.2015 - 09.2017

Office Administrator

FedEx Ground
10.2013 - 08.2015

Linehaul

Admin / FedEx Ground
04.2011 - 11.2013

Package Handler

FedEx Ground
10.2008 - 04.2012

Rio Hondo College

High School Diploma -

El Rancho High School

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Jeannette Ponce Ponce