Summary
Overview
Work History
Education
Skills
Timeline
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Jeanni Caira

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Office Administrator/Cashier

Balfour Residential
10.2022 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Welcomed customers and helped determine their needs.
  • Rented to 95+ %
  • File evictions
  • Renewals
  • Collect rent payments
  • App/ lease administration
  • Record keeping
  • Completed unit turns
  • Completed tours
  • Scheduled vendors for unit turns
  • Answer manager and leasing emails for both properties.
  • Helped with concord traffic
  • Deposit payments
  • Move ins/ move outs

Costumer Service Sales

Kreativa
08.2021 - 09.2022
  • Maintained up-to-date knowledge of products, features, and promotions to better assist customers.
  • Exceeded performance targets consistently, receiving multiple commendations from management for outstanding work ethic and results-driven approach.
  • Delivered excellent after-sales support, following up with customers regarding their purchases to ensure satisfaction and address any concerns proactively.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Prepared invoices, reports, financial statements and other documents.

Sales

Altard State
04.2020 - 02.2021
  • Helped sales team complete sales and finalize process.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.

Front Desk Agent

Hotel Tru By Hilton
01.2019 - 03.2020
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Maintained clean and organized front desk areas to uphold polished company image.

Education

High School Diploma -

Milton High School
05.2020

Skills

  • Time Management
  • File Organization
  • Customer Engagement
  • Fluent in English and Spanish
  • Ability to multitask
  • Experienced using a range of different Microsoft programs
  • Customer Service
  • Problem Resolution
  • Teamwork and Collaboration
  • Decision-Making
  • Work Planning and Prioritization

Timeline

Office Administrator/Cashier

Balfour Residential
10.2022 - Current

Costumer Service Sales

Kreativa
08.2021 - 09.2022

Sales

Altard State
04.2020 - 02.2021

Front Desk Agent

Hotel Tru By Hilton
01.2019 - 03.2020

High School Diploma -

Milton High School

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Jeanni Caira