Jeannichole Oakley
Burnsville,WV
Summary
Knowledgeable Universal Banker equipped to handle fast-paced banking work. Serves customers with expertise in business and personal banking. Highly proficient in handling teller work, setting up accounts and selling bank products. Dedicated banking professional well-versed in developing long-lasting and productive relationships with customers. Skilled at reviewing accounts and business packages with a practiced eye in order to propose improvements and resolve issues. Excellent communicator and multitasker with strong planning and conflict-resolution skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate/Universal Banker
United Bank
Glenville, WV
06.2022 - Current
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Maintained records of customer interactions and transactions in accordance with bank policies.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
Room Attendant
Hampton Inn Hotel And Suites
Charleston, WV
06.2019 - 07.2019
- Greeted guests warmly upon arrival at the hotel and provided assistance with luggage when necessary.
- Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
- Demonstrated excellent customer service skills when interacting with guests throughout their stay.
Movie Theater Attendant
Park Place Cinemas
Charleston, WV
12.2017 - 05.2018
- Operated cash registers to process customer transactions.
- Handled customer complaints in a professional manner and referred difficult issues to the manager.
- Managed cash and credit transactions and balanced registers after shifts.
- Assisted in the training and orientation of new employees, sharing knowledge and operational procedures.
Restaurant Waitress
Edgewood Summit
Charleston, WV
01.2016 - 10.2016
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained new employees to perform duties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Resolved customer complaints professionally while maintaining positive attitude towards guests throughout dining experience.
Education
Some College (No Degree) - Nursing
BridgeValley Community And Technical College
Charleston, WVSome College (No Degree) - Criminal Justice
Glenville State University
Glenville, WVSkills
- Branch operations
- Customer relationship development
- Money Management
- [Software] Proficiency
- Time management proficiency
- Problem-solving skills
- Verbal and written communication
- Research and due diligence
Languages
English
Native/ Bilingual
Certification
NMLS Certified
References
- Pamela Baldwin - (304)-550-0544
Warden/Superintendent at Charleston Division of Corrections
- Kyle Root - (864)-430-2182
Athletic Director at Capital High School
Timeline
Sales Associate/Universal Banker
United Bank
06.2022 - Current
Room Attendant
Hampton Inn Hotel And Suites
06.2019 - 07.2019
Movie Theater Attendant
Park Place Cinemas
12.2017 - 05.2018
Restaurant Waitress
Edgewood Summit
01.2016 - 10.2016
Some College (No Degree) - Nursing
BridgeValley Community And Technical College
Some College (No Degree) - Criminal Justice
Glenville State University
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