Jeannie Douglas
LaGrange,GA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
17
17
years of professional experience
Work History
Patient Access Representative II CRCR
Wellstar West Georgia Medical Center
LaGrange, GA
07.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Customer Service Sales Representative
Comcast
Jacksonville, FL
05.2020 - 05.2022
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Assisted in development of new sales strategies, resulting in increased conversion rates among potential buyers.
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
- Delivered superior customer service to retain existing customers and attract future customers.
Retail Store Manager
Sprint
Delray Beach, FL
01.2018 - 06.2019
- Maintained clean and organized store appearance to enhance overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Submitted orders for new inventory.
- Streamlined store operations through implementation of efficient scheduling systems, task delegation, and performance monitoring.
Accounting Specialist
Ally Bank
Jacksonville, FL
06.2010 - 08.2017
- Assisted auditors during annual audits, providing necessary documentation and addressing inquiries promptly.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Improved financial accuracy by performing detailed account reconciliations and resolving discrepancies.
- Coached, trained, and delegated tasks to 50+ team members to meet specific department goals.
- Maintained compliance with regulatory requirements, conducting thorough research and staying up-to-date on industry standards.
- Implemented process improvements that reduced manual tasks for accounting team, freeing up time for higher-value activities.
- Streamlined accounting processes for efficiency, implementing automation tools and software solutions.
Retention Specialist
Sprint
Orlando, FL
06.2007 - 06.2009
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
Education
Vocational - Police And Correctional Academy
Florida Gateway College
Lake City, FL08.1995
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Strong empathy
- Problem-Solving
- Team Collaboration
- Money Handling
- Punctual and Hardworking
Timeline
Patient Access Representative II CRCR
Wellstar West Georgia Medical Center
07.2022 - Current
Customer Service Sales Representative
Comcast
05.2020 - 05.2022
Retail Store Manager
Sprint
01.2018 - 06.2019
Accounting Specialist
Ally Bank
06.2010 - 08.2017
Retention Specialist
Sprint
06.2007 - 06.2009
Vocational - Police And Correctional Academy
Florida Gateway College