Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jeannie Franchim

Deland

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

Walgreens
06.2022 - 07.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Increased team productivity with effective communication and coordination of tasks.
  • Enhanced brand image by consistently delivering service beyond expectations.
  • Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
  • Responded proactively and positively to rapid change.
  • Cross-trained and backed up other customer service managers.
  • Increased efficiency and team productivity by promoting operational best practices.

Medical Front Desk (Volunteer)

Beaufort Jasper Volunteers in Medicine
08.2020 - 04.2021
  • Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
  • Participated in volunteer training sessions to continuously improve skills and knowledge relevant to the role.
  • Contributed to the organization''s mission by providing friendly assistance to visitors and offering information about available resources.
  • Demonstrated proficiency in using computer systems for data entry, record keeping, scheduling appointments, and managing visitor logs.
  • Collaborated with other staff members to ensure seamless coordination of guest services, resulting in increased overall satisfaction.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Maintained confidentiality of sensitive information as required by organizational policies and regulations.

Customer Support Associate (Remote)

Concentrix
10.2020 - 12.2020
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
  • Improved overall customer experience by proactively identifying areas for process improvement within the support department.
  • Prevented potential escalations by successfully handling challenging situations with empathy, patience, and diplomacy.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Wireless Team Member

Market Source
11.2019 - 04.2020
  • Developed rapport with clientele by offering personalized recommendations based upon individual preferences.
  • Utilized troubleshooting skills in order to diagnose potential hardware or software problems arising from client concerns.
  • Dealt with customer complaints and general client issues.
  • Answered customer questions on various plans, carriers, and packages based on individual needs.
  • Collaborated with team members to achieve store sales goals and performance targets.
  • Promoted a positive work environment within the team through communication, collaboration, and encouragement.
  • Contributed to a well-organized store environment by keeping displays neat and stocked with merchandise.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Cashier

Kroger
06.2019 - 10.2019
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Used POS system to enter orders, process payments and issue receipts.

Cashier

Publix
06.2018 - 03.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Career Certificate - Medical Administrative Assistant

Ashworth College
Norcross, Georgia
02.2020

Bachelor of Science - Recreation and Park Management

Kent State University
Kent, Ohio
12.2011

Skills

  • Customer service
  • Customer support
  • Team collaboration
  • Guest services
  • Stock replenishment
  • POS system operation
  • Refunds and exchanges
  • Inventory control
  • Multi-line phone systems
  • Clerical support
  • Appointment scheduling
  • Computer skills
  • Calm under pressure
  • Customer relations
  • Retail store support
  • Microsoft office

Languages

Portuguese
Native or Bilingual

Timeline

Customer Service Associate

Walgreens
06.2022 - 07.2023

Customer Support Associate (Remote)

Concentrix
10.2020 - 12.2020

Medical Front Desk (Volunteer)

Beaufort Jasper Volunteers in Medicine
08.2020 - 04.2021

Wireless Team Member

Market Source
11.2019 - 04.2020

Cashier

Kroger
06.2019 - 10.2019

Cashier

Publix
06.2018 - 03.2019

Career Certificate - Medical Administrative Assistant

Ashworth College

Bachelor of Science - Recreation and Park Management

Kent State University

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