Jeannie Garrick
Tampa,Florida
Summary
-Executing inbound call strategies while achieving high-quality performance metrics
-Consistently exceeded sales targets, contributing to overall revenue growth and market expansion.
-Delivered impactful presentations that enhanced team engagement and communication effectiveness.
Overview
7
7
years of professional experience
Work History
Inbound Call Center Representative
Concentrix
01.2025 - 10.2025
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
Customer Service Cashier
Circle K
06.2023 - 11.2024
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Supervisor
Winn Dixie Supermarket
09.2022 - 04.2023
- Supervised daily customer service operations, ensuring adherence to company policies and procedures.
- Mentored team members, fostering professional development and improving overall performance.
- Implemented process improvements that enhanced efficiency in handling customer inquiries and complaints.
- Resolved escalated customer issues, demonstrating strong problem-solving skills and commitment to satisfaction.
Customer Service Representative
MPF Federal
09.2020 - 09.2022
- Coordinated patient referrals, ensuring timely communication between healthcare providers and patients.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Managed referral processes using electronic health records system, enhancing data accuracy and efficiency.
- Collaborated with medical staff to clarify referral criteria, increasing understanding and adherence among team members.
Customer Service Representative
Spectrum
11.2018 - 09.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring timely updates and accurate information delivery.
- Collaborated with cross-functional teams to improve service delivery and operational efficiency.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Some College -
Hillsborough Community College
Tampa, FLHigh school diploma -
Plant High School
Tampa, FLSkills
- Negotiation skills
- HIPAA regulations adherence
- Results-driven approach
- Stress resilience
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Inbound Call Center Representative
Concentrix
01.2025 - 10.2025
Customer Service Cashier
Circle K
06.2023 - 11.2024
Customer Service Supervisor
Winn Dixie Supermarket
09.2022 - 04.2023
Customer Service Representative
MPF Federal
09.2020 - 09.2022
Customer Service Representative
Spectrum
11.2018 - 09.2020
Some College -
Hillsborough Community College
High school diploma -
Plant High School